Account Director

An experiential Agency in the North is looking for a best-of-breed Account Director who has a minimum of five plus years' relevant experience as a senior project manager. They are looking for somebody who is dynamic, profit-driven, strategically minded, has loads of event marketing experience, connected, great fun and able to sell at the highest level.
You will be working closely with the Producers and Executive Management to support the effective delivery of all projects across a broad spectrum of clients and brands, which demands an extremely high level of organisation and attention to detail.

The role:
To manage and administer their client's accounts to the benefit of both clients and agency with the purpose of creating the best possible communication in order to become an indispensable source of the agency’s competitive advantage.
Account management:
The position involves consistent liaison with key clients and interaction with production regarding the projects in the system.


Responsible for client communications, conflict resolution and compliance on client deliverables and revenue


Build and maintain strong client relationships through regular contact (meetings, email and phone)


Work with operational team to ensure campaigns are implemented and up and running in a timely manner


Stay on top of the performance of each campaign and optimise where necessary


Ensuring that client’s needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times


Identify opportunities for up-selling and cross-selling existing clients


Continuously stay up-to-date with relevant market trends


Ensure high standard of customer service at all times


Always ensure client accounts are up to date ensuring monthly recons are done, reports are sent out and accounts are paid up


Ensure quality control measures, quality of work and any set timelines or KPIs are maintained


Contributes to the good financial management of the business, improving profitability wherever possible, monitoring all billing procedures carried out by the relevant project’s producer, alerting the business director promptly to any likely changes to billing and income, any potential write-offs, etc.


Must be capable of compiling contact and status reports and writing up briefs


To produce reports on a weekly, monthly and annual basis


Ensure that timesheets are always up to date and given to finance timeously.


Is ultimately responsible for the smooth running of the accounts – operationally, creatively and financially – and is answerable on these points to the client and to the managing director.


Creates the best possible environment in which