Claims Manager

8 months ago1639 views
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General Details
Advertised By:Agency
Company Name:Pronel Personnel
Job Type:Full-Time

Our well established client based in Pietermaritzburg is currently looking for a Claims Manager to join their team.


  • Check policy cover details, premiums and excesses.
  • Ensure that all the relevant / necessary claims documentation has been received.
  • Appoint assessors where necessary.
  • Attend to all correspondence, including telephonic enquiries.
  • Prepare agreements of loss where necessary.
  • Prepare payments for purposes of release.
  • Provide instructions relating to salvage and monitor the upliftment of salvage (where applicable).
  • Negotiate claims with brokers and assist brokers where such assistance is required.
  • Motivate the team to achieve targets.
  • Simulate growth and improvement within the claims department.
  • Process claims in a fair and fast manner.
  • Ensure that strict SLA's are adhered to in terms of the turnaround times.
  • Ensure all risks are within Safire's risk appetite and reinsurance parameters.
  • Assist and support the team with claim matter matters.
  • Assist with overflow of work.
  • Actively assist with team queries and resolve challenges speedily.


  • Matric/Grade 12 (Accountancy and Maths).
  • Bachelors Degree (Advantageous).
  • A full qualifications in short term insurance (Advantageous).
  • RE5 would be an advantage.
  • Strong claims experience with a minimum 3 years or more as a claim's handler.


  • Proficiency in analysis, judgement, problem-solving, collaboration, business logic, and influencing.
  • Proficiency in the MS Office Suite with excellent Outlook, Excel and Word skills.
  • Proficiency in working with insurance systems.
  • Proficiency in the relevant legislative knowledge.
  • Technically proficient with product knowledge relevant to type of insurance being offered.


  • Act ethically and respectfully in every situation.
  • Work meticulously with a very high attention to detail.
  • Highly organized and deliver work on time, and to the highest standard.
  • Build strong cohesive relationships with diverse stakeholders.
  • Can work under pressure and with a sense of urgency and assertiveness.
  • Excellent communication and interpersonal skills.
  • Must be a team player and enjoy team collaboration.

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