Operations Manager - Collective Investments

Cape Town based investment company is looking for an Operations Manager with Collective Investment experience. This is an exciting new role that has a lot of room for professional growth. Essentially you will be the COO’s right hand person.In this role the Operations Manager will assist the COO to establish an adequate control environment by being responsible for all process designs, across, the business, and the periodic review and reporting of the efficacy of the controls within our processes.Focused on the reduction of risk in the business as well as improved efficiency of existing processes by continuously streamlining, redesigning, and introducing further automation in the business.All business processes must be critically reviewed and can only be implemented after formal sign-off by the Operations Manager.The ideal candidate will have a proven track record of attention to detail and the ability to getting the right things right; as well as the ability to create structure and apply rigour to our existing business processes, to create stability and efficiency in business.Strong stakeholder management skills, communication skills and a knack for spotting opportunities – will be beneficial in this role. Key responsibilitiesProcess design and governance· Accountable for adequacy of controls / control environment– risk owner of the control environment· Assist the COO to keep the following artefacts continuously up to date – Operating Model, Functional breakdown to processes, Process library, Capability model, Organisational Structure· Liaise with the process owners to ensure that process and control documentation, contracts and SLAs are updated with every business process or technology change. Accountable to sign off on the updates to these documents.· Analyse the monthly incident and complaints registers, error logs, audit findings and coordinate the identification and resolution of root causes with the process owners and the identification of mitigation actions or controls which would assist in a reoccurrence of the same. Report on the efficiency of existing governance frameworks & suggest improvements, while overseeing the implementation of suggested improvements· Maintenance of the company and exco approval framework· Accountable for annual SLA review process, for all vendors – and ensuring that incidents are duly mitigated by critically reviewing the relevant vendors ISAE3402 reports.· Oversee the resolution of all tax related queries Risk management· Pro-actively update the risk register as a result of the critical review of all incidents and its root causes on a continual basis.· Accountable for completeness, accuracy and validity of the risk register mitigation actions and provide formal QA on the proposed mitigating actions proposed by EXCO· Ensure that audit findings are resolved within an acceptable timeframe. Co-ordinate the collation of quarterly F&R pack· Oversee the quality of minute-taking of the quarterly F&R meeting,· Accounta