Operations Manager from R15 000pm

About HAG Services:

HAG Services is a growing company with operational divisions in Accounting & Audit , Business Registration & Compliance , and Digital Services.

We are seeking an Operations Manager to monitor and ensure performance, manage processes, and drive accountability across all operational teams.

Role Overview:

You will ensure that all operational teams run efficiently and predictably, implementing processes, tracking key metrics, and holding teams accountable. .

Key Responsibilities:

• Supervise staff across all divisions.
• Implement and enforce SOPs and daily/weekly/monthly reporting.
• Track performance, quality, and deadlines; escalate issues to the director.
• Coach teams to improve efficiency, compliance, and client satisfaction.
• Recommend process improvements and monitor adoption.

Key Metrics:

1. Sales & Marketing: Lead handling, appointments management, campaign performance, CRM and other Sales & Marketing-related metrics.
2. Fulfillment / Service Delivery: SLA adherence, project completion vs deadlines, quality of deliverables, client satisfaction, and operational efficiency.
3. Team & Process: Intern productivity, SOP compliance, reporting accuracy and timeliness, and adherence to operational processes.

Note: These are indicative metrics — you will oversee performance across multiple areas, and the scope is broader than this list.

Compensation & Growth:

• Base Salary: R15k to R20k/month during probation (3–6 months)
• Post-Probation: R25k/month + bonus eligibility

Ideal Candidate Qualities:

• Strong systems execution and enforcement skills with provable experience
• Comfortable managing staff
• Results-driven, disciplined, and accountable
• Thrives in a high-leverage, multi-service, growth focused environment
• Naturally able to manage and drive accountability

Why Join Us:

• High-impact role with direct influence on operations
• Opportunity to grow professionally and take ownership of systems
• Rewarded for performance and systemic improvements

Experience:

• 3+ years’ experience in an operations, team lead, or performance management role.
• Proven experience managing people and enforcing accountability.
• Experience in a services-based business environment.
• Hands-on exposure to processes, reporting, KPIs, and CRM systems.

To Apply:

Apply by emailing your CV, copy of ID and copy of academic qualifications to careers@hagservices.co.za