Credit Controller

Key Responsibilities:

• Perform credit checks and onboard new customer accounts
• Drive collections within KPI targets while managing debtor relationships
• Allocate and reconcile customer payments accurately
• Manage overdue accounts, payment plans, demand letters, and account holds
• Escalate highâ??risk accounts and bad debts where required
• Prepare age analysis reports with clear commentary and insights
• Process debit orders, refunds, and adjustment journals
• Maintain accurate customer master data
• Resolve customer queries efficiently and professionally
• Support audit requirements and ensure compliance with controls
• Drive continuous improvements in credit processes and efficiencies

Job Experience and Skills Required:

• Degree / Diploma in Credit Management, Accounting, or related field
  OR Credit Management Certificate (Level 4 or 5)
• Minimum 5+ years experience in credit control and risk management
• Proven experience managing highâ??volume debtor books
• Strong exposure to collections, escalations, and dispute resolution
• Experience in a fastâ??paced environment
• Experience with Accpac or Microsoft Dynamics
• Intermediate to advanced Excel skills
• Strong analytical mindset with a focus on process improvement
• Ability to balance firm collections with strong customer relationships