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A new position is available for a Service Advisor for our client in the Truck Industry. The position will be based in Spartan Johannesburg.
Duties:
Greeting customers and assisting with queries.
Opening of estimates and job cards for work to be done.
Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking or truck arrival.
Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs.
Inform clients of campaigns available for their vehicle and upsell hours from campaigns.
Check and inform if vehicle is in warranty, truck is under service plan or maintenance plan, and if the item to be done is covered in the plan or if the client need to be billed.
Communicate with parts department to ensure timeous availability of parts.
Obtain various order numbers and issue the go ahead to the foreman and technicians.
Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released.
Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required.
Control the daily Workshop workflow sheet. Send out by end of business day.
Control the Workshop efficiency report, hours allocated vs worked.
Control the gate passbook and company policies regarding vehicle movements i.e. No vehicle laves without payment.
Manage and oversee the dealerships workflow and schedule between departments.
Call customer to advise them about service changes or vehicle pick up times.
Maintain positive customer relationships to ensure repeat business.
Adhere to all company policies.
Send payment Proof of Accounts and ensure the debtors is loaded and removed.
Requirements:
Matric Certificate/ Grade 12
Relevant training/qualifications as a Service Advisor or similar role.
Code 8 License
Min 3 -5 years’ experience in similar role.
A strong understanding of automotive technology and the automotive industry. Skills: MS Excel, PowerPoint, Word &
EVOLVE.
Able to handle 30 -35 Job cards per day.
Maintain a maximum open WIP of 25 job cards.
Personal Attributes:
Team Player.
Read and write English.
Confident and proactive approach – Anticipates issues and requirements.
Excellent customer service skills, interpersonal and communication expertise.
Confident and Proactive approach- anticipates issues and requirements.
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA2MS9BSw==&jid=1813928&xid=E.L002061/AK
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. We are recruiting for experienced Customer Service Team Leader - Night Shift to join our office based team in Century City, Cape Town to start on the 15th of May 2024.
Key Requirements
• Grade 12 (Matric)
• Tertiary education in related field
• Exposure to Contact Centre environment (advantageous)
• Minimum 12 18 months unbroken practical experience in a Leadership/Supervisory role
• Fully proficient in English Language (Read, Write, Speak)
• South African Citizen
• Clear Criminal Record
• Able to work night shift hours between Monday Sunday - USA Timezone
• Own transport, a requirement
Technical Competencies
• Excellent Office Tools capabilities: Excel, Word, PowerPoint etc. (or substitute programs)
• Excellent Knowledge and navigation skills of all systems used directly and indirectly in Customer Service and used to effectively oversee a team
• Ability to use PC/Mac
• Able to navigate self-help resource tools
• Able to use CRM telephony systems Customer Query Resolution
• Assistance to CS Support Agents in customer query resolution when the agents require assistance
• Assistance on any escalated customer queries and complaints
• Ability to identify customer satisfaction and need trends, and provide upward feedback to Operation Manager with proposed appropriate solutions
• Meet and exceed Service Level Agreement targets and goals
• Provide training and guidance to agents and 2IC for all Customer Query Resolution tasks
Salary:
• Market related depending on the level of experience
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202678 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202678
8h
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SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the clients insurance needs through high standards of professionalism, integrity, and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Experienced Health Insurance Consultant to join their team.
Requirements:
• Matric Qualification
• Clear criminal record
• 1 year cold calling experience
• Within DOFA (FSCA Qualification)
• RE5 Qualification FAIS credits required Benefits:
• Performance incentives
• Full training provided Salary: Between R8000 and R12500 plus 12 to 18 month Experience
MUST HAVE RE5 WITH FAIS CREDITS
Working hours:
• Monday to Friday, 08:00am to 05:30pm
• One Saturday every month, 09:00am to 12:00pm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202509 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202509
8h
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Sales Executive
Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals.
• Effectively answering customers questions.
• Accurately capturing customer and beneficiary information.
• Understanding and operating within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate
• Additional Qualifications Advantageous
Experience
• Experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities ...Salary: RMin salary: 6500.Job Reference #: 201127
8h
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SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the clients insurance needs through high standards of professionalism, integrity, and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Experienced Health Insurance Consultant to join their team.
Requirements:
• Matric Qualification
• Clear criminal record
• 1 year cold calling experience
• Within DOFA (FSCA Qualification)
• RE5 Qualification FAIS credits required Benefits:
• Performance incentives
• Full training provided Salary: Between R8000 and R12500 plus 12 to 18 month Experience
MUST HAVE RE5 WITH FAIS CREDITS
Working hours:
• Monday to Friday, 08:00am to 05:30pm
• One Saturday every month, 09:00am to 12:00pm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202510 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202510
8h
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Senior Sales Executive
Mango5 has launching an exciting new campaign, and we are currently seeking to employ a Highly motivated, driven and experienced long term insurance Senior Sales Executive.The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.
This individuals duties will include:
Executing and closing sales
• Understanding the product and the respective features and benefits.
• Initiate sales with potential customers over the phone and informing them about product features using scripts.
• Building rapport with customers and using the need that Futurewise aims to address to close sales.
• Effectively answering customer questions.
• Accurately capturing information that customers provide.
• Understand and operate within the regulatory frameworks for financial service providers.
Maximising sales performance
• Monitoring sales performance and identifying improvement opportunities.
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader.
• Keep up to date on general developments in education that can be used on sales calls.
• Make suggestions to the team leader on improvements to the script that can improve sales without detail.
• Educate customers on the use of self-service to update policy details.
• Coaching less experienced staff on effective sales strategies.
This role has the following requirements:
Qualifications
• Matric Certificate.
• Credit and Criminal Clear
• RE5 exam passed within the past 2 years.
• A minimum of 1 year selling long term insurance.
• Experience in selling money-market instruments advantageous.
Experience
• Proven experience as a telesales representative selling long term insurance products.
• Proven track record of successfully meeting sales quota, preferably over the phone.
• Experience in working with relevant computer programs and telephone systems is advantageous).
Skills and behaviours
• Fluency in English.
• Ability to learn about products and services and describe/explain them to potential customers.
• Excellent communication and interpersonal skills.
• Moderately-tempered and able to handle rejection.
• Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way.
Working Hours :
• Monday to Friday 8am to 5pm
Remuneration:
• Monthly basic: R8000
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted appli...Salary: RMin salary: 8000.Job Reference #: 201128
8h
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We invite candidates to apply for the Sales Manager position for our client in the Truck Industry based in Kraaifontein Cape Town.
Duties:
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Contributes to team effort by accomplishing related results as needed.
Any other reasonable and lawful duties required by Dealer Principal from time to time.
Requirements:
2-3 years’ experience in similar role advantageous
Code 8 license
Matric or higher
Commercial experience
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Experience managing and directing a sales team.
Attributes:
Excellent written and verbal communication skills.
Strong communication skills.
Management and leader skills.
Dedication to providing great customer service.
Ability to lead a sales team.
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTk4OS9BSw==&jid=1802969&xid=E.L001989/AK
8h
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Our client in the Automotive industry is looking for a New Truck Sales Executive to join their team in Johannesburg.
Job Requirements:
Matric Certificate or Higher5 Years of NEW truck sales experience.
Sufficient Knowledge of trucks and industry.
Must have own database.
Must have a proven record of Sales.
Must know Road Traffic Act and Regulations.
Must have HTM / Transolve Experience.
Must be able to understand CPK and calculate in various applications.
Must know vehicle bodies legal and client specifications.
Willingness to grow and share knowledge with the team.
Proficient skills in Microsoft Office.
Integrity and honesty.
Must be able to read and write English.
Code 10 or 14 drivers licenses can be advantageous.
Job Duties/Responsibilities
Properly plan all sales activity for allocated strategic accounts.
Provide customers with a point-of-contact scenario.
Ensure efficient liaison meetings take place at the Dealer level.
Manage positive supplier relationships.
Contribute to sales CSM results and grow customer satisfaction and relationships.
Achieve or exceed the agreed annual targets (unit sales, market share, and gross profit),
Vehicle selection and load body fitment/procurement.
Vehicle delivery and handover, Vehicle payment, and deal file closure.
Prospective customers are to be followed up with at least once a week via telephone or email.
Prospective customers must be visited at least twice (2) monthly.
Current customers need to be telephonically contacted at least once (1) times per month with a follow-up customer visit once a month.
Ensure that all vehicles are invoiced timeously and support the process.
Ensure that vehicle payments to debtors are kept within the terms and conditions of sale to ensure timeous submission for commission payouts.
Prepare and present each customer quotation to include a minimum of an electronic mass distribution drawing (side view).
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTkzNy9BSw==&jid=1793075&xid=E.L001937/AK
8h
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Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
8h
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New position is available for a Repair Shop Assistant for our client in the Truck Industry. The position will be based in Spartan Johannesburg.
Duties:
Support lead mechanics. A mechanic assistant involved in providing direct support to lead mechanics.
Will be required work on projects under the lead mechanic’s supervision or may help out by ensuring
that the lead mechanic has ready access to the tools and parts they need to finish repair and maintenance activities.
Repair and Replace Automotive Parts Mechanic assistants required to repair and replace parts in trucks.
These replacements generally don’t require a high level of technical knowledge, but a mechanic assistant may more advanced repairs or replacements under the supervision of lead mechanic, such as swapping out engine components or transmissions.
Support shop cleanliness and safety mechanic assistants maintain workspaces and promote shop safety by cleaning work areas and removing hazardous materials such as oil, gasoline or other fluids.
The mechanic assistant follows established procedures for safe disposal of motor oil.
Tires and other vehicle fluids.
They may also conduct periodic check of equipment and work areas to ensure that they are free of clutter and dangerous materials like broken glass.
Full details job spec can be provided if required.
Requirements:
Matric Certificate.
Knowledge on Commercial vehicle service and parts.
Code 10 License.
Min 2 – 3 years’ experience in similar role.
Personal Attributes:
Team Player.
Read and write English.
Confident and proactive approach – anticipates
issues and requirements.
Attention to detail.
Integrity & Honesty.
Ability to clean, tidy and organise.
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjEwNi9BSw==&jid=1818095&xid=E.L002106/AK
8h
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Our client in the Truck Industry is seeking a Sales Manager in Pinetown, Durban.
Duties:
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation CMS.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Contributes to team effort by accomplishing related results as needed.
Any other reasonable and lawful duties required by the Dealer Principal from time to time.
Liaise with Workshop and Parts regarding sales staff enquiries.
Time manages sales staff to maximize the best use of their time.
Handle customer concerns above the normal scope of the salesperson.
Negotiate discounts to maximize Retained Gross Profit.
Set sales meetings and pipeline recording.
Meet with the Dealer Principal weekly to update the status of the New Vehicle Sales Dept.
Requirements:
Minimum 3 years experience in a similar role
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Code 8 license.
Matric or higher.
Commercial experience.
Personal Attributes:
Dedication to providing great customer service.
Ability to lead a sales team.
Management and leadership skills
Strong communication skills.
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA0NS9BSw==&jid=1812340&xid=E.L002045/AK
8h
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Our client has an exciting position available for a Customer Service Agent to join the team on an ONGOING CONTRACT.
This position is a work from home position.
Qualifications & skill set required.• Matric (Essential)• Computer Literate• Telephone Etiquette• Customer Service Oriented (Dealing with Internal Customers) via the telephone• Some dispatching experience (If the person does not have dispatching experience but has strong interpersonal/customer service skills, training will then be given on the dispatching processes).
Duties and Responsibilities.• Ensure ongoing communication and updating with shoppers and drivers to Client Satisfaction is maintained and driver is aware of any changes.• Ensure KPI and KPA expectations for allocated regions are met.• Monitoring of real-time deliveries and taking the appropriate action if needed.• Provide support and problem resolutions to drivers• Provide support to both, drivers, and customers.• Identify and resolve driver inquiries.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU3Nzg3MTk2P3NvdXJjZT1ndW10cmVl&jid=1608612&xid=3757787196
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Our client is seeking an experienced and driven Sales Representative to join their team in KwaZulu-Natal to develop and expand their sales with new and existing clients.
Duties & Responsibilities:
• Meeting the sales targets.
• Develop and sign off on sales plans for the region.
• Key account management.
• Set up and execute brand building activities according to the brand.
• Promote, sell, and secure orders from existing and prospective customers through a relationship-based approach.
• Call customers as per the agreed calling schedule.
• Making phone calls to existing and prospective customers to achieve the targets.
• Manage the in-store support to sell the product through promotions, tastings, general merchandising and building displays.
• Research sources for developing prospective customers and for information.
• Create and manage a customer value plan for existing customers highlighting profiles, share and value opportunities.
• Identify advantages and compare organizations products and services.
• Supply management with oral and written reports on the customers needs, problems, interests, competitive activities and potential for new products and services.
• General sales administration.
• Participate in trade shows and conventions.
Requirements:
• Matric certificate.
• 3+ years in a similar role.
• Must have good communication skills in English and Afrikaans.
• Diploma or degree in sales.
• Drivers license.
• Problem solving and organizational skills.
To apply, please send your CV with your salary expectations to hannah@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
hannah@personastaff.co.za
8h
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Are you interested in joining our clients team of call centre agents, do you have a passion for customer service?
We are looking for call centre agents to join our client’s team in Durban Kingsmead | Umhlanga
This is a permanent role
Hours: Monday to Sunday in Rotational shifts 24/7
Salary:
Basic: R5250
Attendance bonus: R1000
Shift Allowance: R1000 (0nly applicable if they are working evening shifts)
Once they have completed training (4 – 6 weeks campaign dependent) they will qualify for:
Medical Insurance
Funeral Cover
Plus Performance Bonus or Commission (campaign dependent)
Start Date: 13 November
Risk Assessments: these are done by the Client
They will need to get 25 wpm (typing)
60% on their grammar so ideally ask them what they got for English in matric
They must articulate and speak well,
To be successful in this role, you will need:
At least 1 year of customer service experience, including BPO
A strong customer service background and excellent communication skills
A professional and fluent level of English
A valid matric certificate
Clear criminal record
Career development and growth plan - a great opportunity to expand on your career.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzg2Nzk4OTA/c291cmNlPWd1bXRyZWU=&jid=1748291&xid=138679890
9h
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The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a warm leads campaign for an international campaign, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships with the client and will work closely with the team to leverage business resources and maximize revenue opportunities within this campaign.
You will need.
Matric (Grade 12)3+ years contact Centre Sales Management experience. 2+ year Nightshift experience in a management role. Good career track record Excellent written and verbal communication
CORE TECHNICAL COMPETENCIES
Essentials·:Willing to work shifts. Willing to work Saturdays and extended hours.Ability to manage a team. Understanding Call center principles and practices Understands Call center benchmarks metrics. Able to coach and develop subordinates. Strong Sales or selling background. Proven track record Ability to resolve customer complaints. Microsoft word / excel / outlook proficient. Understanding of HR and IR policies ·Ability to work in a pressurized environment.Technical aptitude ·Excellent communication skills (written and verbal).Ability to handle escalations and take ownership.Decision making ability.Manage administration workloads and outbound projects. AdvantageousCall Centre training & coaching experienceCall handling & scriptingTelephone etiquette skills ·Business writing and email etiquetteUnderstanding of website navigation functionalities, technology savvy
KEY RESPONSIBILITIES
Driving operational and technological efficiencies within the teamManaging daily operations to perform at optimum standards.Monitor team members performance against target on a day-to-day basis and implement changes where appropriate.Ensure the individual team member’s service standards are adhered to.Effective management and review of Objection handling script.Drive quality control and ensure corrective action are taken where required.Analyse performance statistics of teamsEnsure adherence to the operational policies and procedures.Monitor performance on regular basis and provide constructive feedback.Pro-actively always encourage high performance.Ensure all staff issues are dealt with appropriately and within a timely fashion.Ensure all daily, weekly, and monthly workloads are completed....
https://www.ditto.jobs/job/gumtree/3431061489?source=gumtree
9h
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Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
MatricEnglish language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3121126066?source=gumtree
9h
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Key Responsibility Areas:• Achieve or exceed allocated sales targets in relevant industry• Building relationships with allocated industry / channel and maintaining and increasing sales from them• Targeting new customers / business opportunities and grow portfolio• Visiting customers as per call cycle to maintain relationship or resolve problems• Daily and weekly cold calling, telephone and internet marketing• Keep a logbook of all calls and internet follow ups• Deliver an efficient and effective service, to both internal and external clients at all times• Timeous and effective response to emails.• Effect orders in accordance with prescribed system processes and internal documentation requirements• Complete sales reports timeously in defined template & data requirements• Stay abreast of competing markets and provide reports on market movement, prospective sales opportunities. and penetration and Network to improve the presence and reputation in allocated area• Accurate and timeous record keeping and claiming of commissions• Share knowledge with colleagues on effective practices, competitive intelligence, business opportunities and needs
Educational Requirements & experience needed:• Matric certificate• Minimum 5 years’ experience in the sales and marketing environment• Minimum 2 years sales rep experience / on the road sales, industry experience is preferable• Have excellent communication skills and be able to communicate to both internal and external customers• Must be willing to work extended hours• Competent in using MS Office• Own vehicle and cell phone are essential
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDcwNDA4MTQ4P3NvdXJjZT1ndW10cmVl&jid=908510&xid=4070408148
10h
1
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PURPOSE OF THE JOB
To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling.
JOB OBJECTIVES
To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leadsResponsible for the complete sales cycle includingProspecting potential customersEngagement with the customer to understand their needs and requirementsDevelopment of professional ProposalsCommercial negotiationsClosingTo meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customersDevelop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and servicesDevelop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirementsContinuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goalsEnsures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets
Level of Tertiary Education
Matric / Grade 12 University Entrance – Essential
Job-Related Work Experience
Work experience in software sales or Account ManagementPreferably in the digital marketing space
Job Knowledge
Knowledge of company policies and proceduresKnowledge of digital marketing and IT software industryIn-depth product knowledge of the company’s software and services
Job Skills
Ability to organize and be self-motivatedAnalytical and articulateAttention to detailDiploma or certificateCommunication skillsMeeting skillsCustomer service experience and skillsEffective time management skillsGeneral assertivenessGood prospectingGood telephone mannerMicrosoft: Excel, Outlook, PowerPoint, WordCRMNegotiation skillsPeople skillsPlanningPresentation SkillsProblem solving abilityCompany Products knowledgeSales SkillsSense of urgency
Should you wish to apply for this role, please email your latest CV and motivation to miria...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjc1OTcxNzgzP3NvdXJjZT1ndW10cmVl&jid=1300284&xid=4275971783
10h
1
SavedSave
Helping to create customers for life by providing trusted advice and excellent service. Creating and supporting a team that is capable of upholding the store culture and consistently improving monthly sales contributions. Focusing on the development of the team as well as your own. Positively affecting the culture of the business and actively adding to the store buzz.
Must be:
Passionate about techKnows how to close dealsGives customers what they need (not what you want)Confident communicator
Qualifications:
Matric2 to 3 years experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84ODMxNDcxNzU/c291cmNlPWd1bXRyZWU=&jid=908494&xid=883147175
10h
1
SavedSave
Helping to create customers for life by providing trusted advice and excellent service. Creating and supporting a team that is capable of upholding the store culture and consistently improving monthly sales contributions. Focusing on the development of the team as well as your own. Positively affecting the culture of the business and actively adding to the store buzz.
Must be:
Passionate about techKnows how to close dealsGives customers what they need (not what you want)Confident communicator
Qualifications:
Matric2 to 3 years experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTY0NDk2MzQ0P3NvdXJjZT1ndW10cmVl&jid=377295&xid=3164496344
10h
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