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Shell Service
Station- Convenience Store Manager
Convenience
Store Manager reporting to the Site Manager.
Job Overview
The Convenience
Store Manager will be responsible for all the operational aspects relating to
the shop, as well as to lead the team of employees to reach business
objectives.
Areas of
Responsibility (Your duties will include but are not limited to)
Receiving
Ensure stock is
received correctly according to company policy
Oversee
receiving area for stock counts, expiry dates and condition of stock
Cash
Handling
Manage and
control floats
Oversee
cashiers and cash handling protocol
Ensure Cash-up
documentation is managed procedurally
Petty cash
Perform random
audits
Stock
Control
Damages to be
minimized and stock losses to be according to company policy
Daily stock
rotation
Daily stock
counts, as per schedule, from Stock Office must be correctly counted and
reported
Short dated
stock to be reported daily
Arrange stock-take
preparations are done and manage process
Security
Open and close
shop
Complete daily
managers check sheet
General
security awareness and accountability as senior on site
People
Management
Ensure all
staff and support people are well-versed in local hygiene requirements and
explain to them the importance of why and how quality standards are to be
assured
Equip staff
with the required tests and equipment to assure product standards are upheld
Ensure staff is
well versed in the requirements relating to stock rotation and shelf displays
Identify staff
development needs and develop them accordingly
Evaluate staff
performance and provide feedback and coaching as required
Customer
Satisfaction
Establish and
maintain good relationships with customers so that they feel they receive good
value at all times. Ensure that Policies and Procedures are followed and
amended to support an ever-changing environment.
General
Ensure correct
freezer temperatures
General
Maintenance
General day to
day duties and ad hoc projects
Reporting
& Finance
Record and
report key performance indicators on a weekly and monthly basis
Actively
participate as a member of the team
Performing any
other task, not specified herein, which from time to time may be assigned by
the Manager.
To apply,
send your cv, or enquire via gumtree , along with your salary expectations.
Should
you not here from us within 2 weeks please consider your application
unsuccessful.
Application
expiry 30. 05. 2024
9h
Brackenfell
Results for jobs in Retail jobs in Western Cape
1
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a Johannesburg-based company servicing customers in the hardware industry in eight Southern African countries is seeking a young energetic Sales Representative based in Cape Town.
The candidate must reside in Cape Town. This is a Remote position.Duties and Responsibilities:
·Secure replenishment orders from existing customers.
To promote & maintain market leading retail ranges to current and potential new customers.
Develop and obtain new customers to maximize market share. Continuously provide data-based performance feedback to customers.
To provide customers with technical, sales & promotional support with respect to products and retail events
To work closely with our contractor base to source large project enquiries and convert it into sales.
Continuous feedback and collaboration with sales manager to maintain company and personal growth.
Minimum Requirements:
BCom qualification or equal to NQF7
Well-developed interpersonal skills
A conscientious and open mind with an eye for new business opportunities
Own car and drivers license
Experience is an advantage, but not necessary.
Personality that will fit well:
Team player.
Must enjoy traveling.
Will be required to sleep out.
Relationship-building remains essential, the candidate must love to work with people.
Someone who can work hard and will go the extra mile for his client.
Communicate well and give feedback.
Over-deliver on every promise and is eager to learn.
Sales driven as this is a commission based position.
SECTOR: Wholesale
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTg2MS9BSw==&jid=1781649&xid=E.L001861/AK
20min
1
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Our client in the retail sector is looking for two Senior Brokers to join their team based in Somerset West.
Duties:
Prospecting for new business from new clients and mining the stores database.
Educating prospective clients on the value proposition of owning physical gold.
Transacting a sales using the Companys sales processes and system.
Promoting new launches with existing and potential clients.
Ensuring that clients needs are properly diagnosed and ensuring that the client understands why they are buying gold coins.
Attending to client enquiries and providing clients with feedback on deliveries and payments as necessary.
Greeting clients and making them feel comfortable.
Following the companys processes properly to ensure that the client has a great experience.
Opening and closing the store.
Cleaning the store.
Merchandising i.e. putting the product out and packing it away.
Stock control - two stock takes a day.
Following the Companys policies, procedures, rules and regulations.
Safeguarding the Companys property and keys to the store.
Being vigilant and attentive to security risks such as fraud..
Adhering to the Companys Policies, procedures, standards, rules and regulations governing FICA, OHS, Second-Hand Goods Act, CPA.
Must be able to work within a team and fit in.
Solve conflict effectively if necessary.
Requirements:
Must have a strong track record in sales, particularly demonstrating networking and prospecting capabilities.
Must be well presented, well spoken and likeable.
Must be able to build and maintain positive client and team member relationships.
Must be trustworthy and reliable.
Must be willing and able to following Company policies, procedures, rules and regulations.
Must be consistent in efforts.
Must be healthy, sober and energetic.
Must enjoy learning i.e. learning about clients, products, the economy, news and gold.
Must have some ambition - career opportunities exist to be a manager. Only strong sale performers are appointed as managers as they have to lead by example.
Must be happy to work shifts, which staff appreciate. It gives them flexibility in the day.
Must be prepared to work every second weekend.
Entrepreneurial background or mindset will be advantageous.
Must want to earn well.
SECTOR: Retail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPVBFMDA1ODk4L0tC&jid=1813218&xid=PE005898/KB
24min
1
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Job Purpose:To design, develop and implement the IT business intelligence, integration and data enablement strategy, aligned to the group and IT strategy in order to support business operations.
Job Objectives
To develop and implement an integrated IT business intelligence, data enablement and integration roadmap in line with group and IT objectives.To align delivery of IT data enablement, service and change management plans to support delivery of business strategy.To develop and manage delivery of the service management framework and processes in order to enable up-time service and quality.To assess and document current IT landscape and integration points, identify areas of suboptimal operation and provide recommendations for improvement to ensure optimal operations. To drive delivery of IT change and release management processes for all IT business projects in line with business requirements, policies, standards and best practice.To monitor, evaluate and report on SLA management and collaborate with internal, externaland 3rd party providers to ensure delivery of agreed services and levels.To conduct research on the industry trends and best practices and identify opportunities for improvement and innovation in order to meet business objectives.To drive adherence to governance processes, standards and group policies to mitigate business risks.To manage financial, human and other resources in order to deliver the operating plan and achieve business objectives
Job related skill
Project managementDevOpsNegotiations skillsInterpersonal CommunicationStrategy development and implementationIT Application developmentBI and integration managementPeople management (D)Presentation skills (D)Verbal and written communication skills (D)Budgeting and finance management (D)
Job experience
5 years senior IT leadership experience3 years managing BI and Integration team/ function.5 years’ leading IT service operations/ management team/function5 years’ experience data management3 years IT project management experience5 years IT application development and support experience3 years’ retail experience (D)3 years’ enterprise architecture leadership experience. (D)5 years’ experience managing a team/ team responsible for architecture design, systems lifecycle/infrastructure planning and operations. (D)
Education
3-year tertiary degree or diplomaBI, MDM, Integration certifications (D)Post graduate degree or qualifications. (D)Leadership development. (D)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzY0NTk2NjU1P3NvdXJjZT1ndW10cmVl&jid=1651568&xid=1764596655
27min
1
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Our client in the retail industry is looking for a Sales Representative to join their team based in Cape Town.
Duties:
Develop and implement Sales Strategies.
Identify and pursue new business opportunities.
Build and maintain client relationships.
Conduct product presentations and demos.
Stay updated on the industry trends.
Prepare sales reports and forecast.
Enhance product knowledge.
Collaborate with cross functional teams for customers.
Requirements:
5+ years sales experience (preferably in the food service industry).
Fluent in Afrikaans and English.
Valid drivers license and own transportation.
Track record of exceeding sales targets.
Strong interpersonal and communication skills.
Proactive and driven sales professional.
Excellent negotiation and presentation skills.
Team player with independent work ability.
Willingness to travel for client meetings and industry events.
SECTOR: Retail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPVBFMDA1ODQ2L0tC&jid=1778962&xid=PE005846/KB
28min
1
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JOB OVERVIEWThe Branch Manager is ultimately responsible and accountable for the successful operation of the store, managing the employees of the branch, the achievement of sales targets and budgets, and for execution of company initiatives within the branch.
ROLE AND RESPONSIBILITIES
Plan and direct the day-to-day activities of the branch.Ensure excellent customer satisfaction, always!Seek ways to better promote the store, the product offerings and service within the store.Develop and maintain the store attractiveness, presentability & cleanliness.Ensure the branch is always adequately staffed by:
Initiating hiring in a timely manner when staff leave or when seasonality demands itDeveloping an appropriate scheduling plan for staffSupervise and assist staff in the areas of customer service, product knowledge, store maintenance, execution of promotions, company initiatives, branch administration and ensure that all staff are adequately trained to carry out their respective roles.Achieve sales and other targets, managing all controllable costs, with an overall view of maintaining profitability of the branch.Ensure product display in store is in line with merchandising guidelines.
Ensure a strong system of inventory management is implemented and maintained, with specific focus on:
Adequate inventory levels of appropriate products in conjunction with procurementMinimizing out of stocks in the branchImplementing stock counts in line with group directionEnsuring ordering is done accurately and in a timely mannerMaintaining contact with suppliers to ensure maximum efficiency in purchasing processMinimizing shrinkages and write-offsProduct range GP% targets are met by ensuring correct pricing and accurate capturing of receipts.
Ensure branch administration is operating effectively and in line with company SOP’s.Always ensure the safeguarding of the company assets within the branch.Ensure the store always remains clean and presentable.Personnel management, including selective HR duties.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Matric certificateIntermediate knowledge of Microsoft office programs, specifically Outlook and ExcelGood level of skill on retail ERP programs5-7 years retail management experience
PREFERRED SKILLS
Strong management and coaching skillsStrong organizational & planning skillsStrong inter-personal skillsGood sales and customer service orientationGood communication skillsProactive by natureMust have a high level of integrity and honesty
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc2NzYxODI3P3NvdXJjZT1ndW10cmVl&jid=1369909&xid=3576761827
34min
1
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Our client is looking to recruit a permanent Senior Master Data Analyst Developer to work within the IT department, the role will be based at their Head Offices in Cape Town and will report to the Application Portfolio Manager. The main purpose of this role would be to develop and maintain Master Data Management solutions using appropriate toolsets. You will need to translate functional requirements into design specifications according to the development standards as well as maintain the software systems and automation of the operations and interfaces between these systems.
Purpose and Objectives
Analyse and address complex issues and recommend appropriate solutions, including issues with respect to performance, scalability and manageability of system solutions and development effortsRequired to partake in the development of application code to satisfy the needs and requirements of the businessPlan and implement solutions for effective development of programs and solutions to meet specifications and deadlinesRequired to stay abreast of industry standardsPlan and execute unit testing, systems integration testing and archiving of test resultsAccountable for the development of system/functional documentation, operations manuals, systems processes, and technical designsAnalyse, resolve difficult/complex system issues, by working with the end-users, colleagues, and external providersWriting of technical specifications according to functional requirementsTranslate functional requirements into design specifications , according to the development standards in area of responsibilityRequired to form part of the standby rotation scheduleRequired to do production support of all applicable systems in area of responsibilityCarry out peer reviewsResponsible for developing quality code according to technical specification
Requirements
Job Related Knowledge
Essential
Strong knowledge of SQLKnowledge of the Software Development LifecycleMaster data management principles and practices
Desirable
Microsoft Office VisioUnderstanding Windows environments, networking and securityGood communication and interpersonal skillsGood documentation skills
Job Experience
Essential
5 - 7 years of developer experienceWorking in an application development / master data management teamExperience working with SQL Server databasesWeb Services experience (WCF)Solid knowledge of Master Data Management principlesXML and XSD schema design
Desirable
Experience working in a retail environmentExperience managing sensitive data and associated standa...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTc2Nzc4ODg3P3NvdXJjZT1ndW10cmVl&jid=1583543&xid=1976778887
36min
1
Are you a motivated and passionate Sales professional looking for an exciting opportunity? Join our dynamic client in the Southern Suburbs of Cape Town!
Requirements
Reside within the Southern Suburbs of Cape Town or have reliable transportation to the areaProven experience in sales or a related fieldMatric is essentialExcellent communication and interpersonal skillsSelf-driven and goal-orientedAbility to thrive in a fast-paced environment
Responsibilities
Build and maintain customer relationshipsIdentify and pursue new sales opportunitiesMeet and exceed sales targetsProvide exceptional customer serviceKeep up-to-date with product knowledge and industry trends
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQyMzQyMTA4P3NvdXJjZT1ndW10cmVl&jid=1704558&xid=2842342108
42min
1
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Store Assistants needed in Malmesbury
Our client in the retail industry is currently seeking bright, bubbly, and energetic temp staff to join their team.
Requirements (Non-negotiable):
-Matric-Clear criminal record
-Must be hardworking, punctual, friendly and maintain professionalism
-Retail experience would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzQxNDg0MTg3P3NvdXJjZT1ndW10cmVl&jid=1720538&xid=2341484187
44min
1
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Duties and Competencies::
Must be able to travel to Montague GardensMust be available immediatelyPicking and packing in the warehouseCleaningDispatching in the warehouseCounting stockBeing open to working overtimeMust be willing to work shiftsPunctualReliableDedicatedCommitted
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTAzNDU3MDU0P3NvdXJjZT1ndW10cmVl&jid=1487989&xid=2903457054
1h
1
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Our Client in the Northern Suburbs is looking for an experienced Assistant
Store Manager
to join their team. The purpose of this role is to oversee all aspects of the stores operations, including sales, staff management, inventory control, and customer satisfaction.
Minimum Requirements:
Matric qualification
Minimum of 10 years of retail management experience
Proficiency in computer skills
Excellent interpersonal skills
Ability to thrive in a high-pressure environment
Passion for both people and retail
Strong customer service orientation
Flexibility and adaptability to diverse customer needs
Exceptional written and verbal communication skills
Natural ability to motivate and develop teams
Valid Drivers License and access to own vehicle
Duties & Responsibilities:
Manage and lead the store effectively to ensure smooth day-to-day operations
Maintain sales and costs within budgetary guidelines
Control gross profit by managing shrinkage effectively
Support the annual budget process
Increase customer count through effective management strategies
Address and resolve customer complaints promptly
Ensure timely and accurate handling of deliveries
Provide leadership and guidance to store staff
Maintain optimal stock levels and manage the ordering process
Conduct perpetual stock taking to ensure accuracy
Uphold store security measures at all times
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Retail
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004493/N&source=gumtree
1h
1
SavedSave
An experienced Assistant Store Manager
is needed to join our clients team in the Northern Suburbs.In this position, all aspects of the stores operations, such as sales, personnel management, inventory control, and customer satisfaction, are to be overseen.
Minimum Requirements:
Matric qualification
Minimum of 10 years of retail management experience
Proficiency in computer skills
Excellent interpersonal skills
Ability to thrive in a high-pressure environment
Passion for both people and retail
Strong customer service orientation
Flexibility and adaptability to diverse customer needs
Exceptional written and verbal communication skills
Natural ability to motivate and develop teams
Valid Drivers License and access to own vehicle
Duties & Responsibilities:
Manage and lead the store effectively to ensure smooth day-to-day operations
Maintain sales and costs within budgetary guidelines
Control gross profit by managing shrinkage effectively
Support the annual budget process
Increase customer count through effective management strategies
Address and resolve customer complaints promptly
Ensure timely and accurate handling of deliveries
Provide leadership and guidance to store staff
Maintain optimal stock levels and manage the ordering process
Conduct perpetual stock-taking to ensure accuracy
Uphold store security measures at all times
To apply, please send your CV with your salary expectations to liza-nelle@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Retail
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004710/LN&source=gumtree
1h
1
SavedSave
Store Assistant Urgently needed in Tokai
-Must have matric
-Must be a team player
-Must apply with an updated cv
-Must be available immediately
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjMzODM1NDAwP3NvdXJjZT1ndW10cmVl&jid=1746579&xid=1233835400
1h
1
SavedSave
Store Assistants needed in Longbeach
Our client in the retail industry is currently seeking bright, bubbly, and energetic temp staff to join their team.
Requirements (Non-negotiable):
-Matric
-Clear criminal record
-Must be hardworking, punctual, friendly and maintain professionalism
-Retail experience would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTc1MjgzMjcxP3NvdXJjZT1ndW10cmVl&jid=1722976&xid=1175283271
1h
1
SavedSave
Store Assistance needed for peak season November/ December in Malmesbury
Our clients in the retail industry is looking for seasonal staff who are energetic, bubbly and hardworking.
Requirements:
-Must have Matric
-Must reside in Malmesbury
-Must have a clear criminal record
-Must speak fluent English
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MzIyMDgzNTc/c291cmNlPWd1bXRyZWU=&jid=1725822&xid=732208357
1h
1
SavedSave
Position: Telesales Agent
Location: Wynberg
Minimum Qualification Requirements:
Matric (Grade 12)
FICA Compliant
1 year Telesales Experience
5 years Retail Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzcwMTY0MTM0P3NvdXJjZT1ndW10cmVl&jid=1163623&xid=3370164134
1h
1
SavedSave
Responsibilities
Process daily cashbooksPrepare daily and monthly bank reconciliationsReporting on transactions to managementQueries resolutionReconcile cash salesAssist with general admin and reconciliations such as fuel cards, reimbursement claims and petty cash etc.
Minimum Requirements
Grade 12Finance Diploma advantageous1 - 2 years relevant experienceProficient on MS Office Suite
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTg0MDU1ODQyP3NvdXJjZT1ndW10cmVl&jid=1696119&xid=3984055842
2h
1
SavedSave
We are looking for an efficient Assistant Payroll Administrator to join our payroll department. The ideal candidate must have working knowledge on Sage 300 People.
The company is situated in Muizenberg, but the candidate can also work from our hybrid office in Bothasig area.
Job Description
Monthly Payroll - 90 Companies with a staff compliment of plus minus 1000 employeesMonthly Data capturing of Salary elementsAd hoc dutiesSage 300 People payroll experience advantageous
Requirements
Grade 122+ years of experience working in a payroll office.Proficiency in Microsoft Office and SAGE 300 People a must.Strong numerical aptitude and attention to detail.Excellent communication skills, both verbal and written.Good time management and organizational skills.Working knowledge of relevant legal regulations.Able to prioritize and multitask effectively.Must have drivers license and own transportWell organizedHigh standard of integrity and honestyBe able to work on deadlinesMust be a good team playerProficient in Speaking and writing English and Afrikaans.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI5MzU0MTM2P3NvdXJjZT1ndW10cmVl&jid=1213627&xid=2829354136
2h
1
Food Lovers Market in Pinehurst Centre is looking to hire a Baker. The baker will be responsible for baking a variety of products on a daily basis. This includes reading and following the recipe, using the bakery equipment to proof and bake the product and present it in the display for the customers.
Bakers need to uphold a tight work and production schedule and ensure that all products that are in the range are present at all times. Bakers may also be required to produce special orders for customers and do weekly stock take and ordering from suppliers.Responsibility:Being able to follow the recipes using all the correct quantities of ingredients as well as creating new recipe templates for all new products before the products are made.
Tell the bakery manager when an ingredient is close to out of stock and order from the correct supplier.
Being able to follow a production schedule with all products stocked by the bakery.
Having energy to produce products from an early hour.
Take accurate stock take on a weekly basis.Job Reference #: https://link.jobjack.co.za/?jobId=21a2ae63-9262-44
2h
1
SavedSave
A leading retailer has a great opportunity for a Risk Engineer.
Responsibilities
Provide support in the management of risk mitigation focusing on compliance and regulationsResearch and keep up-to-date with regulatory requirements and best practicesAssist in the development and continuous improvement of projects and initiativesProvide project management support through the ownership and delivery of initiativesPerform administrative tasks (data capturing and processing and verification of designs, reports and other deliverables)Liaise with various stakeholders to identify and define requirements, scope and objectivesAssist with preparing and documenting project proposals, standards and operating proceduresProfessional handling of coordination, correspondence, queries and feedback to internal stakeholders and external service providersAssist with stakeholder management and communications, including status reporting, meeting minutes and other project documentation to various stakeholders
Requirements
Technical and/or project management-based education is preferredExperience in a similar roleExperience within a regulatory, building control, health and safety or risk management environmentExperience in an FMCG, Technical and Engineering environment is advantageousAbility to review technical documents such as standards, proposals, designs, budgets, etcProject management and administration skills and knowledgeData processing and analysis skills in MS Office applications (Excel, Word, Powerpoint) is advantageousGood written and verbal communication skillsEqually capable of working independently or in a team (collaborative) environmentDiligent in following instructions and proceduresAbility to use initiative in dealing with challenges and when they ariseA high level of self-motivation and ability to set and meet goals
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODAzOTgwNzA2P3NvdXJjZT1ndW10cmVl&jid=1142896&xid=1803980706
2h
1
SavedSave
One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.
Purpose of the Job
You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coaching, developing and inspiring them in all areas required to meet the companys standards.
Job Objectives
People Management
- Provide front line direction to Customer Service Centre Agents ensuring quality service is provided in each interaction
- Facilitate effective communication between team and management to ensure the best possible responses and complaint handling procedures are achieved
- Enforce operational guidelines and update all team documentation to ensure the team is aligned with the company’s customer care values and policies
- Maximise productivity through effective staff scheduling and management of absenteeism
- Ensure staff competence and provide support and regular feedback on performance
- Manage personal improvement plans for agents
Quality Management
- Conduct spot checks on CRM system to ensure accurate and complete information
- Monitor calls to improve quality, minimise errors and track employees performance
- Conduct advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
- Provide communication and training to ensure Agents are fully informed of all new information related to products, procedures, customer needs and company related issues and changes or actions
Internal Communication
- Monitor and ensure service level, productivity and performance metrics are met for the team. Track and report progress to management on both positive and negative trends
- Clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management’s attention
- Liaise with internal operational and other stakeholders to gather information about issues raised with the Customer Service Centre for further discussion with management in order to facilitate swift resolution of customer complaints
Customer Service
- Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
- Recognise and identify operational issues or gaps that may have a negative impact on the customer experience or operational efficiency
- Identify opportunities to enable automated tools and applications for Custome...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQ2ODE3MDcyP3NvdXJjZT1ndW10cmVl&jid=1184975&xid=4146817072
2h
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