Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Suggested
Top ads in Jobs
Please note: Kindly apply only if you have excellent matric result.We need a Tele sales person or Call
Center agent (Coordinator) for a transport company in Epping industrial to make
sales and coordinate the drivers. Driver’s license is required.
Job description is as follows:
-You must be computer literacy
-you must know the road and areas in
Cape Town very well
-answering a high volume of calls
-taking and allocating the jobs to
the drivers
-to ensure the job is completed and
payment is received
-making sure the drivers are taking
the right route
-Replying emails
-Sending quotation and invoices
-assisting in marketing and admin
work in quiet times
Please send your matric results and CV to reception@tbzremovals.co.za
24d
Goodwood
Results for matric results in Jobs in Western Cape
1
Sales Executive (New Business | Courier) New Business Sales experience within competitive industries is essential to compliment this Courier Sales Executive position. Competitive salary, car allowance, communication allowance, provident fund contribution, commission and quarterly bonusses offered. Are you eager to form part of a driven, committed, and competitive team environment where your consistent achievements will be recognized through exciting monthly and annual incentives as well as over and above new business and retention commissionable earning potential? The main focus area of this position will be to secure new business that will result in ongoing consistent and profitable trade. Minimum requirements needed for this position: • Must have matric or equivalent qualification • Minimum of 3 years sales experience in acquisition of new business (courier/logistics or services industries sales experience advantageous • Present a proven track record of targets vs. actual achievements within previous roles • Must have the ability to negotiate on all decision-making levels and close deals • Must be target driven and thrive on prospecting for new business opportunities • Must be well presented and professional within overall mannerism • Computer literate – MS Office (Word, Excel, PowerPoint & Outlook) Advanced Level • Must have a valid code 08 driver’s licence • Own vehicle Key Performance Areas: • Source new business through research and sell company’s services within targeted sectors • Uncover niche markets and suggest new products • Ensure that all new accounts are secured in its entirety and client spend to profile • Negotiate customers rates in ensure target margins are achieved for each new client • Conduct needs analysis and propose customized client solutions • Develop and maintain good client relations to ensure ongoing trade • Prepare and present monthly reports to clients timeously and ongoing customer training • Update CRM activity • Prepare weekly and monthly activity reports • Attend and contribute to weekly sales meetings • Monitor current trends and changes in the market • Ensure consistent and updated knowledge of direct competitors • Assist with deliveries and collections if/when required • Assist in client services and operations if/when required • Achieve monthly and quarterly targets • Direct report on sales development activities to sales manager In return our client offers: • A competitive CTC offering • Monthly Commission structure (New Business) • Over and above Quarterly Incentives • Monthly Fuel AllowancePlease email your detailed CV, ID and Driver's License to: winrecruitment59@gmail.com If you have not heard from us within one (1) week of your submission, please understand that you did not meet the clients' minimum requirements. Due to the POPIA ACT we do not keep CV's on a database.
14h
2
Here is what you need... A job as an IT technician so that you can gain practical IT experience... but here's the catch: every job you apply for says you first need experience before you can be considered for the job.It's known as a "Catch 22" situation... but it's OK, because we have a solution: we will consider you for an “Apprentice" Junior IT technician position without experience, as long as you:. Have at least a Matric C in Maths (with certificate). Intelligent. Warm. Loyal. Persistent. Self- Organized. Enjoy problem solving. Enjoy assisting people with technical difficulties. Have a passion for all things digital. HAVE A VALID DRIVERS LICENSE (A MUST)and are prepared to work hard and diligently during your 6-month apprenticeship period for very little money.At the end of that time, you will know us, and we will know you, and we would be happy to consider you for a permanent position as a Junior IT Technician at an appropriate salary plus incentives.The remuneration during the apprenticeship period is R6 000 p/month.E-mail your motivation cover letter and CV to: chelsea@absolutecs.co.za(Applications without a motivation cover letter will not be considered)Include Matric results (with certificate). At least a Matric C in Maths is required.
18h
1
SavedSave
A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
3d
1
We are looking to recruit a Reconciliation Clerk to work within the Banking and Sales Audit department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Senior Supervisor (Finance).
The main purpose of the job is to reconcile accounts on a monthly basis using SAP
*Job Objectives:*
* To reconcile using the SAP and advance Excel functions.
* To liaise with the Banks, CIT, Store Compliance and branches.
* To complete daily filing of accounts and other administrative related issues.
* To report and liaise with your supervisor.
* To prepare journal uploads on a daily basis using SAP.
* To minimize losses/risk to the company.
* To alert the business to any irregularities regarding banking and sales.
* To prepare monthly Balance sheet recons and upload to Share Point.
*Qualifications and Experience:*
* Matric/Grade 12 (essential).
* Matric level maths and accountancy.
* Relevant tertiary qualification such as B.Com, B.Tech or certificate in Advanced Bookkeeping (advantageous).
* Strong PC literacy (Microsoft Excel, Outlook).
* 2 – 3 years experience in similar environment.
* SAP experience (advantageous).
*Skills, Abilities and Job Related Knowledge:*
* Strong attention to detail.
* Verbal and Written communication skills.
* Ability to liaise and communicate at all levels.
* Good time management skills.
* Ability to handle pressure and meet strict deadlines.
* High work standards.
* Ability to follow rules and procedures.
* Analytical and problem solving skills.
*Essential Competencies:*
* Delivering Results and Meeting Customer Expectations.
* Following Instructions and Procedures.
* Coping with Pressures and Setbacks.
* Achieving Personal Work Goals and Objectives.
*Qualifications and Experience:*
* Matric/Grade 12 (essential).
* Matric level maths and accountancy.
* Relevant tertiary qualification such as B.Com, B.Tech or certificate in Advanced Bookkeeping (advantageous).
* Strong PC literacy (Microsoft Excel, Outlook).
* 2 – 3 years experience in similar environment.
* SAP experience (advantageous).
*Skills, Abilities and Job Related Knowledge:*
* Strong attention to detail.
* Verbal and Written communication skills.
* Ability to liaise and communicate at all levels.
* Good time management skills.
* Ability to handle pressure and meet strict deadlines.
* High work standards.
* Ability to follow rules and procedures.
* Analytical and problem solving skills.
*Essential Competencies:*
* Delivering Results and Meeting Customer Expectations.
* Following Instructions and Procedures.
* Coping with Pressures and Setbacks.
* Achieving Personal Work Goals and Objectives.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243585&xid=1555_55901
2y
1
SavedSave
My client based in Cape Town (Northern Suburbs) is currently looking for a Business Analyst to join them on an independent contract basis
IT
*All applicants need to be fully vaccinated*
Responsibilities
* Identify and define business requirements for new business models or changes to existing models (including definition of application requirements and any Graphical User Information (GUI) requirements)
* Analyze and design new business processes and organizational structures to support business requirements
* Create business process models, analyze models, and identify variances from operational and performance requirements
* Define and design changes to existing processes as required and ensure integration of changes into process environment
* Work with the project manager, architects, and other team members to define non-functional requirements (including metrics and performance goals) for the application
* Participate in transitioning the requirements and use cases to systems analysts and designers, and ensure a clear and complete understanding of the requirements
* Participate in quality management reviews throughout the Client Development Life Cycle to ensure requirements are fulfilled
* Review test approach and test cases to ensure coverage of relevant business scenarios, use cases and functionality defined
* Participate in testing to ensure that business requirements have been met
* As subject matter expert assist with investigations, business impact and benefits analysis, and updates of the business case
* Assist with benefit realization review
Qualifications and experience
* Matric/Grade 12
* Business Degree would be to your advantage
* Relevant accredited business /systems analysis courses
* A minimum of 2 years job-related experience, knowledge /experience within the Life Assurance industry (or in broader Financial Services industry)
* Knowledge of business and understanding of IT, and ability to converse in both domains
* Understanding of / experience with analysis methodologies, process disciplines and Client Development Life Cycle methodologies
* Ability to articulate complex or technical concepts and issues in business terms
* Relationship development
Competencies
* Strong analytical and numerical ability
* Problem solving skills
* Conceptual thinker
* Good communication / interpersonal skills
* Action / results orientation
* Quality orientation
* Knowledge seeking / learning orientation
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242783&xid=1555_54741
2y
1
SavedSave
DUTIES AND RESPONSIBLITIES * Maximising profitability by effectively managing wages, rostering, controllable expenses, budget allocations, and ensuring employees are coached to exceed sales and KPI targets.* Administer formal performance management programs.* Ensuring employees adhere to CRG policies applicable to their employment. Policies include an Employee Code of Conduct, which covers core values, ethics, and appropriate standards of workplace dress & behavior.* Providing outstanding customer service to customers and ensuring, at all times, that the company is positively promoted.* Liaising closely with stakeholders to ensure customer needs are met.* Stock Control: responsible for ordering, presentation, merchandising, and promotions.* Regularly managing reporting of the financial actual versus budget results.* Packages and displays meat; prepares a variety of package sizes and portions; prepares specialty orders by responding to customer requests etc; is responsible for cabinet layout and management.* (reporting immediately any malfunctions).* Maintaining a hygienically clean and safe working environment by adhering to HACCP policies and procedures, monitoring of products, and recording of results.* Manage one-off projects and lead teams on the process or system improvements.Key Skills * Inspires individuals and teams to work towards visions and objectives.* Implements business/team structures and roles that enable the achievement of agreed objectives.* Builds effective, diverse teams with appropriate competencies and skills.* Manages business performance objectives and outcomes including re-alignment.* Directs and coaches business teams to achieve results.* Measures and celebrates success.* Assists business teams and functions to develop organizational unity.* Demonstrates leadership competencies and fosters leadership skills across the business. Qualifications * Matric* Management qualifications or similar or a willingness to undertake a study to acquire.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzOTMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213979&xid=1109_83932
2y
1
SavedSave
Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts.Speaking to existing clients daily and ensuring they are receiving the best service.Ensuring businesses are utilising the site effectively and that they achieve the best results.Resolving any queries business clients may have using our product either over the phone, email or Live Chat.Advising clients on how to improve their experience and results.Confidently and effectively dealing with initial complaints.Assisting the Sales Team with business client retention and renewals.Conducting Webinar training sessions.Attending client visits and conducting onsite training sessions.Recognising upsell opportunities & forwarding sales leads to the relevant teams.Proactively contacting clients in accordance with the companies SLAs/Client Response PromiseOrganisation of workload to ensure task lists and targets are achieved.Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment.You need the ability to think on your feet and be an exceptional communicator.Extremely organised with a high level of attention to detailAbility to multi-task and work as part of a teamBe a team player with confidence, energy, and enthusiasm.Highly motivated with a passion for delivering exceptional business client services.Previous business client service experience in an office environmentPolite Telephone MannerExcellent Literacy and numeracy skillsGood PC skills with the ability to learn new systems quickly.Proven experience of client service excellence
Experience and Qualification
Business to business client services experienceWorking experience in a non-scripted office environmentMust have Matric/Grade 12Clear criminal recordExceptional communication skillsComputer literate - familiar with Microsoft Office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI1OTMwMzI2P3NvdXJjZT1ndW10cmVl&jid=1538838&xid=2825930326
3d
1
SavedSave
Urgent need of an Quality Analyst (George Area)
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc2MTQwMDc3P3NvdXJjZT1ndW10cmVl&jid=1321143&xid=3576140077
3d
1
SavedSave
PURPOSE OF THE JOB
Efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales. Cold calls and sales visits
HIGH-LEVEL JOB OBJECTIVES Represent our company, with a comprehensive understanding of our offeringsMaximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the clientMeet weekly, monthly, and annual sales and activity quotasGenerate leads and commit to customer service by building relationshipsAdjust sales techniques based on interactions and results in the fieldPerform incisive and insightful market and competitive research
Job KnowledgeQualify, develop, and maintain thorough company and product knowledge, research consumer needs, and identify how our solutions can meet themGenerate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer baseMake cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tacticsWork with the Account Executive team to design industry-specific outbound effortsUtilize the Salesforce.com tool to ensure standard processes during all sales stagesConduct month-end and year-end close processes
Job SkillsExcellent communication, interpersonal, telephone, and organizational skillsExperience working with Salesforce.com or other CRM platformsExperience closing enterprise-level dealsAbility to analyse business opportunities and read situations wellAbility to travel at least 50% of the time
Job–related work experience 3-5 years in sales within a setting
Qualification
Grade 12 matric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjY3NTAwMDIwP3NvdXJjZT1ndW10cmVl&jid=1156156&xid=3667500020
3d
1
SavedSave
Main Goals & Objectives? Provide client communication as well as communication to production team? Confirm jobs as per defined by Pixelfaerie process? Adhering to all stipulated production and communications processes? Complete administrative documents, supplementary to the jobs? Ensure highest level of quality production output by adhering to client SLA requirements and owninternal quality criteria as part of the production process and as part of the defined KPI’s
Technical Competencies? Microsoft Office Proficiency? Proven experience in a customer service role? Industry related knowledge, specifically analytical? Graphical experience and knowledge advantageous? Passed Matric | Grade 12 or equivalent? Demonstrated ability to meet KPI’s as per agreement with Line Managers? Excellent communication skills? Proficiency in use of company specific software
Personal Competencies? Strong interpersonal | communication skills? Proven negotiation skills? Strong administrative skills? Strong dedication, self-motivation, self-drive and self-discipline? Results orientated, and deadline driven? Excellent time management skills? Attention to detail? Analytical as well as graphical approach to document production? Consistent high level of communication? Ability to handover jobs without loss of information? A proactive approach for continual personal development and improvement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjYyOTM3NjQ3P3NvdXJjZT1ndW10cmVl&jid=377173&xid=2662937647
3d
1
SavedSave
Urgent need of an Quality Analyst
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODE4MzM5NjI0P3NvdXJjZT1ndW10cmVl&jid=1320000&xid=1818339624
3d
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2095135039?source=gumtree
3d
1
SavedSave
Client based in Airport Industrial, Cape Town
Please forward your updated CV to kindo.m@abcworldwide.com
Job description
Business to Business Consultants – UK Business Unit (CRC)
My client is looking for a well-versed individual with outstanding business to business client services, to join our exciting international business unit. Are you looking for stability, growth, and a fantastic work environment?
Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts.Speaking to existing clients daily and ensuring they are receiving the best service.Ensuring businesses are utilizing the site effectively and that they achieve the best results.Resolving any queries business clients may have using our product either over the phone, email or Live Chat.Advising clients on how to improve their experience and results.Confidently and effectively dealing with initial complaints.Assisting the Sales Team with business client retention and renewals.Conducting Webinar training sessions.Attending client visits and conducting onsite training sessions.Recognizing up sell opportunities & forwarding sales leads to the relevant teams.Proactively contacting clients in accordance with the companies SLAs/Client Response PromiseOrganization of workload to ensure task lists and targets are achieved.Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment.You need the ability to think on your feet and be an exceptional communicator.Extremely organized with a high level of attention to detailAbility to multi-task and work as part of a teamBe a team player with confidence, energy, and enthusiasm.Highly motivated with a passion for delivering exceptional business client services.Previous business client service experience in an office environmentPolite Telephone MannerExcellent Literacy and numeracy skillsGood PC skills with the ability to learn new systems quickly.Proven experience of client service excellence
Experience and Qualification
Business to business client services experienceWorking experience in a non-scripted office environmentMust have Matric/Grade 12Clear criminal recordExceptional communication skillsComputer literate - familiar with Microsoft Office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjU1NzQwOTI3P3NvdXJjZT1ndW10cmVl&jid=1529336&xid=2255740927
3d
1
SavedSave
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader.
The Social Media Team Leader is responsible for managing a team of customer service social media specialist who are recovering poor service experiences for customers that rate Vodapay service surveys on the App, Tobi and live chat. Our ideal candidate should have strong leadership skills, a deep understanding of social media platforms, and the ability to adapt to the rapidly changing digital landscape. Additionally, creativity, analytical thinking, and the ability to manage and prioritize multiple tasks are essential for success in this role.
Responsibilities
Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development.Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service.Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make data-driven decisions. Share performance reports with the team and senior management.Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency.Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues.Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge.
Minimum Requirements
Matric2+ years’ experience as a Customer Service Team Leader on social media/retails campaignsGood career track recordKnowledge of telecoms / Technology /Digital industry desirableExcellent written and verbal communicationProficiency in Excel and PowerPoint
Become a vital part of a dynamic, passionate, and results-oriented team!
https://www.ditto.jobs/job/gumtree/1455092542?source=gumtree
3d
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/3992419714?source=gumtree
3d
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/776716915?source=gumtree
3d
1
SavedSave
Sales Representative - Equipment (Cape Town)
Are you a motivated sales professional with a passion for exceeding targets? Do you thrive in a fast-paced environment and have a strong background in sales? If so, we have an exciting opportunity for you as a Sales Representative.
My client is leading provider of high-quality equipment solutions for various industries. With the commitment to innovation and customer satisfaction, they have established themselves as a trusted name in the market. As they continue to expand their presence in Cape Town, they are seeking a dynamic and results-driven individual to join the team.
Position: Sales Representative - Equipment
Location: Cape Town
What We Offer:
Competitive salary package with a basic salary, commission, and enticing benefits.Tools for success, including a laptop, cell phone, and a company car with a fleet card.Opportunity for growth and advancement within a reputable company.Collaborative and supportive work environment.
Minimum Requirements:
Valid Drivers license.Proven work experience as a sales representative, with a strong sales background.Advantageous: Experience in the Packaging Industry.Self-motivated and capable of performing without constant supervision, demonstrating determination and drive to achieve targets.Excellent people, communication, sales, and negotiation skills.Competent computer literacy, including proficiency in Windows, MS Word, and Excel.Strong organizational and time-management abilities.Neat and well-presented appearance.Advantageous: Matric/Engineering or similar qualification.
Key Responsibilities:
Set and achieve ambitious sales targets.Develop and maintain strong relationships with new and existing customers.Provide exceptional service to existing accounts and establish new ones.Plan and organize daily work schedules to effectively engage with potential customers.Investigate and resolve customer complaints, preparing comprehensive reports.Keep management informed by submitting regular activity and results reports.Ensure high levels of customer satisfaction through proactive support and problem-solving.Coordinate activities within the company to meet customer commitments.
How to Apply: If you are ready to take on this exciting opportunity, please submit your resume to clauda@towergroup.co.za. Include a brief cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.
Note: Only shortlisted candidates will be contacted for an interview.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODE2MDMzNjE4P3NvdXJjZT1ndW10cmVl&jid=1622240&xid=2816033618
3d
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2227551317?source=gumtree
3d
1
SavedSave
Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals.
Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solutions that meet the requirements of the customer
Requirements• Matric• Certified Call Centre Manager or equivalent qualification, a distinct advantage• 2-4 years’ experience in a BPO Call Centre Management position • Knowledge of and experience in managing to strict client SLAs• Ability to motivate and manage supervisory team • Solid understanding of rep...
https://www.ditto.jobs/job/gumtree/2133798924?source=gumtree
3d
1
SavedSave
Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109?source=gumtree
3d
Save this search and get notified
when new items are posted!
