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1
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We are recruiting Registered Nurses for this exciting role.
The WorkSafe Officer is responsible for general management and review of allocated cases and/or clients within the WorkSafe platform.Liaising with members (to provide general, travel and advice), the client and the WorkSafe team.
This role will be Call Centre based, telephonic assistance to clients accross Africa so will need Advanced Computer Abilities, excellent English and French and Nursing Diploma.
the WorkSafe Officer’s role is to facilitate the smooth and efficient delivery of WorkSafe products and services, and specifically to drive individual cases to conclusion.
The WorkSafe Officer escalates to the medical doctor team as well as the client medical team as per set procedure .
Must have the following:
Working in an occupational health setting for at least 2 years will be highly advantageous.• Nursing degree (B.Cur) or diploma.• Relevant qualification(s) in Occupational Health (including audiometry and spirometry) – will be highly advantageous:• Should you not be in the possession of the relevant Occupational Health qualifications, it will be a job requirement for you to complete the occupational health course during the course of your employment. This must be completed then within an acceptable time frame following commencement of employment.• Current registration with the Nursing Council of Mauritius (NCM).
• European languages would be an advantage and excellent written and spoken English
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDI3MTMxNjIwP3NvdXJjZT1ndW10cmVl&jid=1413830&xid=2027131620
1h
1
The CSC role is a Call Centre based role, Excellent English and French needed, coupled with advanced computing capabilities, willingness to work shifts and a keen interest in the medical industry.
The WorkSafe Centre of Excellence provides global medical compliance management of essential health screening and vaccination support services to multinational organisations with expatriate populations (employees and dependents) who are required to travel frequently or are assigned to work in foreign countries and frequently in remote locations.
Main duties:
Provide telephonic support to clients regarding medical issues/queries.Provide the day-to-day operational and administrative work effort required to deliver the WorkSafe services in line with client service agreements, while adhering to the WorkSafe policies and procedures.Manage Health Checks cases for specific client programmes in line with the relevant operations procedure documentation.Issuing of Health Passports and Fitness Certificates.Get to know emergency procedures and the location of the first aid kit and AED.Ask questions to check or clarify any issues relate to OH&S training, tasks or any issue that may affect safety in the workplace.
Must have the following:
HSC or equivalentTertiary Qualification preferable.Demonstrated understanding of working within a professional/general Customer Service focused environment – 1-2 years experience, preferably in a medical/healthcare environmentExperience within International SOS advantageous.Fluent, written and spoken English and French is an explicit requirement of the role.Portuguese or Spanish a requirementShift work in accordance with a pre-published duty roster (24 hours a day, 365 days a year).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzI2NTcyNDMxP3NvdXJjZT1ndW10cmVl&jid=1413831&xid=1326572431
1h
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1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
2h
1
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
2h
1
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We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
Desciption:
Cold call pre-existing and new customers to sell variety of products & servicesOffer professional advice to clients for upgradesSet up new customer accounts and update existing recordsKeep up to date and fully informed on product comparisons and new productsBe compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules
Telesales Sales Consultant
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company. This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it!
We offer Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month.
Apply now if you Have at least 1 years’ tele-sales experience. · Have strong sales ability and objection handling. · Are proficient in English and 1 other language. · Have the tenacity and passion for sales. · Proven ability to meet sales targets.
Send your CV to our watsapp line (0764206424), or via the link in this advert. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful
https://www.ditto.jobs/job/gumtree/3764191976?source=gumtree
2h
1
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We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
Salary R 4 500 Basic + potential commission earnings of up to minimum R 15K per month
Key Responsibilities
Cold call pre-existing and new customers to sell variety of products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update existing records.Keep up to date and fully informed on product comparisons and new products.Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules.
Requirements
Min 1 – 2 years outbound sales experienceStrong sales ability & ability to handle client objections.Proven track record of meeting sales targetsExcellent communication skills in English & 1 other languageBackground in telecommunications will be an advantage.Clear criminal record
Working HoursMonday to Friday & alternate Saturdays
LocationDurban Central
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3752483479?source=gumtree
2h
1
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Leading a team within the Outbound and telemarketing Call Centre to meet business requirementsTo guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamManaging the daily running of the teamMonitor team members performance against target on a day-to-day basis, and implement changes where appropriateEnsure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.Handling difficult customer complaints or enquiriesDrive quality control and ensure corrective action are taken where requiredAnalyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Forecasting capacity against plan on a weekly/monthly basisEnsure adherence to the operational policies and proceduresParticipating in the recruitment and selection of staffMonitor performance on regular basis and provide constructive feedbackPro-actively encourage high performance at all timesEnsure all staff issues are dealt with appropriately and within a timely fashionEnsure all daily, weekly and monthly workloads are completedMotivating, developing and retaining staffIdentifying staff training needs and planning of training sessionsAdhering to all HR policies and proceduresMonitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909587599?source=gumtree
2h
1
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Answering calls and liaising with clients completely.
Reading, monitoring and responding to the managers email.
Delegating work in the managers absence.
Preliminary drafting of correspondence on the managers half.
Dairy management.
Typing .
Conducting research .
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDc2OTM2Mzg/c291cmNlPWd1bXRyZWU=&jid=1243170&xid=847693638
2h
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Arranging laptop upgrades for staff that require it.
Create, maintain and distribute feedback of progress to senior staff.
Use call logging system to accurately record all IT requests and queries.
Provides advice and guidance to colleagues regarding incidents.
Ordering of IT equipment and getting approval from senior staff.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDczOTc5ODY1P3NvdXJjZT1ndW10cmVl&jid=1241894&xid=3073979865
2h
2
Are you currently in sales and looking for a company that pays you what you deserve? Join our CX team. A global company (this looks great on your CV, by the way) that puts its people first.
With monthly incentives, a positive work culture and unlimited commission to be made, Ignition Group is the company that has it all.
Ignition Group offers a complete package that includes:
- Competitive basic salary
- Medical aid and pension fund
- Employee rewards
- Bonuses and Allowances
Awesome benefits such as:
- Free airtime
- Free banking
- Access to retailer discounts
All you need is:
- 6 months of Contact Centre sales or face-to-face sales experience
- Excellent communication abilities
- Computer literacy
That’s it! If you meet these requirements, apply via this link - https://bit.ly/3qGTCUU (you will have to copy and paste this into your web browser) or send us a message.
Job Reference #: LCL-DBN-SALES-2
2h
2
Do you have a flair for International Inbound Sales?
Ignition Group is seeking charismatic Sales Experts to work on an International Inbound Sales Campaign. If you feel like you have the talent of talk and conversation, then this new role might be the one for you!
What you get:
- Competitive basic salary
- Lucrative commission structures
- Access to medical aid
- Tenure increases – the longer you stay, the more you earn!
- Nightshift allowances
- Attendance allowances
- Paid training
And so much more!
All you need is:
- 6 Months Sales Experience within a Contact Centre
- Excellent communication skills
- Computer literacy
- The ability to work flexible shifts
That’s it! If you meet these requirements, apply via this link - https://bit.ly/3KNJLDB (you will have to copy and paste this into your web browser) or send us a message.
Job Reference #: INT-DBN-SALES-2
2h
10
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Get paid your worth and embrace your passion for Sales with Ignition Group!
We’re looking for experienced Sales Experts that want to get in on The Sweetest Deal around.
If you’re ready for a BIG career move, send a WhatsApp to Avo on 0835018247 with the reference ‘Sales expert’ to get your application started or please complete the link: https://bit.ly/45POe1v
If you meet the below requirements, get in touch:
· 6 months of Contact Centre sales or face-to-face sales experience.
· Excellent communication abilities
· Computer literacy
We offer:
· A competitive basic salary
· Lucrative commission structures
· Bonuses and allowances
· Paid training
· And so much more!Job Reference #: IGAHIBS2606Consultant Name: Avonette H.
2h
1
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Identifying and Acquiring New BusinessConduct process evaluations and introduce constant improvement initiatives utilising the latest technology available.Maintain and Grow Existing Customer base through cross selling and up selling including the correct package concept.Preparing Proposals and QuotationsNegotiating Service Level agreementsProviding Pre-Sales and Post-Sales Support.Providing Product Education and Advice.Projects – Specialized solutions.Maintain an up to date pipeline of prospects in accordance with company procedures.Using the Weekly call planner (SPI Tool), to work out daily priorities, log and track all contacts and companies at every stage of the sales process with prospects and clients.To provide accurate, detailed and timely information regarding all prospects and sales activities to the sales manager weekly through a One on One session using the IRAS (internal program)Keep contact with the workshop in terms of customer’s tool repairs.Manage product pricing and communicate price increases as they occurAchieve if not exceed monthly sales targets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MjU2NTgzNDk/c291cmNlPWd1bXRyZWU=&jid=1237047&xid=825658349
2h
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We have an exciting position available for a Key Account Manager - Sales - Recruitment to be based in Mount Edgecombe.
Business development
Cold calling
Setting up of appointments
Face to Face client visits
Account management
Placing adverts
Interviewing and shortlisting of candidates
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU1MTMyOTc1P3NvdXJjZT1ndW10cmVl&jid=1163759&xid=3755132975
2h
1
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Our renowned client, who specializes in automotive lubricants, is currently seeking an experienced Outbound Sales Representative to join their team in New Germany, Durban.
PRIMARY DUTIES AND RESPONSIBILITIES
Establishing, developing and maintaining business relationships with current customers and prospective customers to generate new business of the organization’s products.Make telephone calls and in-person visits and presentations to existing and prospective customersAcquire a deep understanding of the customer needs and requirements.Build a referral base through customers reached.Reach out to customer leads through professional appointments.Present products in a manner that the customer understands the value and need that is created.Monitoring sales to ensure targets are met.
PREFERRED SKILLS
Meet and exceed sales targets.Good Communication Skills.Excellent Sales & Marketing Inter-Personal Skills.Computer Proficiency.
MINIMUM REQUIREMENTS
MatricSales & Marketing Degree or Diploma will be preferredProven Track Record in Sales with 3 – 5-year experience in a similar role.3 – 5 years’ experience using Pastel software.Willing To Travel.Previous experience working in the automotive industry.Contactable References.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTE1MzQ5NzU0P3NvdXJjZT1ndW10cmVl&jid=1187648&xid=2115349754
2h
1
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One of our top clients is looking for in the beauty industry that provides specialised nail education is looking for On the road nail sales consultants
The position requires strong inter-personal, organizational, admin and multi-tasking skills.Must be fluent in English (speaking and writing)On the Road- sales experience and professional nail experience/training essentialMust have own car, valid driver’s licence, insurance for rental in the case that their car is not drivable (accident or engine issue)She would receive a well-developed existing client base and be responsible for managing and growing the client base as per her SOPs and KPIsFirst appointment begins at 8.30am and last appointment ends at 4.45pm, followed by a 15 minute team huddle closing off the day until 5pm.There should be between 5 - 8 visits a day depending on the area she is working in on that day.Orders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portalIn an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.All visits are to be booked in advance and rebooked for the following 2 months.Must be capable of managing their online diaryMust be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelNo additional work, beauty salon or otherwise, is permitted during the week or weekend.Smoking is not allowed
Hard Skills:
Must be capable of managing their online diary (with support from the admin team)Must be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelOrders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portal.In an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.
Soft Skills:
The position requires strong inter-personal, organisational, admin and multi-tasking skills.Must be fluent in English (verbal and written)Time management essential, with the ability to complete work timeously and ask for support when needed.Understand the need to handle tasks to completion, supporting multiple communication devices/software (whatsapp, emails, calls, online diary)Capable of learning and following company SOPS
Non-Negotiables:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc4NDMxOTg2P3NvdXJjZT1ndW10cmVl&jid=1740225&xid=3878431986
2h
1
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NDk5MzM4MTk/c291cmNlPWd1bXRyZWU=&jid=1258500&xid=749933819
2h
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Desired Experience & Qualification
5 Years’ experience in the Transport / Truck and Trailer experienceQualified Artisan / Diesel Mechanic / Auto ElectricianMust have a strong commercial and financial acumen as well as knowledge of the location/region market.
Responsibilities:
Daily planning of the Workshop – Plan workshop jobs, creation of job requisition. Ensure correct work instructions are delivered and communicated to technical team.Create job card for work to be performed – Ensure proper and clear communication is kept with internal partners.Control and Manage Timelines of arrival, starting and completion times. Accurate time keeping of all work performed (signed timesheets submitted daily and approved).Daily times sheets with relevant job cards, check sheets to be signed with quality inspection. All documents to be presented to the Head of Service for signing and submission.Ensuring that work is completed within allocated time or as per agreement with customer and EDAC standards.Complete and upkeep all Quality check sheets, related documentation and paperwork for processing of jobs.Communication – Upkeep and inform Customers with progress of work. Liaising with the Manager, Service Admin Controller, Service Administrators/Advisors and/or customer on progress of work.Ensure delivery of good service, customers centricity and relations through feedback and communication.Upselling of Service Work – Inspect and Identify additional potential on equipment entering the workshop. Ensure proper communication and quotations are prepared to issue to customers. Upskill FSE’s to identify possibilities.Customer relations development.Conduct Workshop Technical, HSE, Quality and general meetings to plan, execute and deliver on service requirements and performance.Monitor and manage workshop housekeeping. Always ensure clean and safe working environment.Identify Maintenance Contract opportunities with key and new clients.Marketing of our brand and business.Service Administration - Finance:Check and sign service Job cards prior to submitting for processingManaging Work in Progress and ensuring jobs are completed ASAPMonitoring efficiencies of staff.Taking after-hour service and breakdown calls, coordinating with technicians and liaising with customers on progress of work.Quality of workmanship.Technical support to staff and identify training required.Ensure that service vehicles are serviced and maintained.Ensure that proper safety procedures (use of safety equipment) are adhered to on site.Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU5NDI2OTY/c291cmNlPWd1bXRyZWU=&jid=1195889&xid=375942696
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202544
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202532
2h
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