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The Company requires strong Business Development leadership to ensure profitable global growth of the company. The individual must be a strong confident leader, unafraid to challenge embedded practices and implement change where required to deliver improvement.A willingness and ability to travel extensively is a key requirement.The expectation is that the individual will have the ambition and capacity to provide the necessary strategic and operational support to the business as it develops in future years.1. RESPONSIBILITY OF JOBWe are seeking an experienced and driven Business Development Manager to join our ambitious and high-performing team. As a Business Development Manager for our global fuel management systems (FMS), you will play a pivotal role in expanding our market reach and driving sales worldwide. Your expertise in international sales of management systems and a strong background in engineering is required. Any experience in fuel management systems and/or serving the mining sector would be beneficial. You will be responsible for developing and executing strategies to grow our customer base, both domestically and internationally and increase revenue. This is an exciting opportunity to contribute to the growth of our company and make a significant impact in the fuel management industry.1. MAIN JOB FUNCTIONS (KEY PERFORMANCE AREAS) The core responsibilities will include, but are not limited to the following: Market Expansion: Identify and evaluate potential markets and customers globally to expand the reach of our fuel management systems. Conduct market research and competitor analysis to develop strategies for market penetration and growth.Sales Strategy: Develop and implement effective sales strategies to drive revenue and achieve sales targets. Build and maintain strong relationships with customers, dealers, and distributors worldwide.New Business Development: Identify and pursue new business opportunities and partnerships to expand our customer base and drive revenue growth. Develop and maintain a robust sales pipeline by actively prospecting and qualifying leads.Product Knowledge: Demonstrate a deep understanding of control and management systems, including their features, benefits, and competitive advantages. Effectively communicate the value proposition to potential customers and provide technical support when needed.Customer Relationship Management: Cultivate and maintain strong relationships with key customers and stakeholders globally. Provide exceptional customer service and support throughout the sales process to ensure customer satisfaction and repeat business.Contract Negotiation: Lead contract negotiations with customers, ensuring favourable terms and conditions while protecting the interests of the company. Collaborate with legal and finance teams to finalize agreements.Sales Reporting and Forecasting: Prepare accurate sales reports and forecasts to track progress against targets. Provide regular updates to senior
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjgxOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775718&xid=1108_176819
19min
1
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SPAR South Rand, a division of The SPAR Group Ltd, is currently recruiting for a Leasing Manager to join our dynamic team based in Jet Park.
*PURPOSE OF THE POSITION*
* Based in Jet Park, the Leasing Manager will be responsible for the administrative, functional and legal aspects in the implementation of the retail growth plan in existing stores and ensure the organic growth through improving the existing SPAR footprint. Furthermore, to assist the Senior New Business Development Manager in the implementation of the retail growth strategy.
*KEY PERFORMANCE AREAS*
* Leases and lease management
* Lease negotiations
* Compliance with all relevant laws and SANS regulations from a property perspective
* Property management
* Manage offers
* Manage option agreements
* Manage addendums
* Manage cessions
* Compliance reports and follow-up
* Payment of rentals
* Providing advice regarding legal matters
* Reporting bi-weekly on property management
* General legal, lease and sale of business queries
* Matric or equivalent qualification
* A tertiary qualification will be advantageous
* Advanced computer skills, especially in Excel
* Valid driver’s license
* 5 Years property experience
* Able to cope under pressure and ensure deadlines are met
* Good communication skills
*Closing Date: 20 May 2022*
*Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.*
*If you have not had any response from us within one week of the closing date, please consider your application unsuccessful.*
*SPAR Group is an equal opportunity employer.*
*All positions are placed in accordance with the Company’s Employment Equity Plan.*
“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.
* The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
* Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
* This information is given to us, by you, voluntarily and of your own free will.
* If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
* In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
* You have the right to access this inform
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243615&xid=1555_55942
2y
1
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Strate (Pty) Ltd is looking for a suitably qualified and experienced On-Boarding Specialist to join our dynamic team. The role purpose is to facilitate and oversee the end to end onboarding of clients into the Strate environment to ensure an optimal client experience.
*Business Process (Internal Process): Planning*
* Lead collaborative dialogue with CSD Services, Collateral Services, Data Integration Services, Testing Team, Settlements and all relevant internal departments to develop a yearly, monthly and weekly view of the onboarding plan to facilitate and ensure adequate planning of resources needed for optimal client experience
* Continuously discuss on-boarding plan and scope with relevant parties to ensure scope of work is up to date.
* Manage competing priorities, provide explicit directions, and establish clear expectations from and for stakeholders.
*Facilitation*
* Identify, define, implement, and lead Strate’s client onboarding process, focusing on end to end ownership of the client experience.
* Proactively approach client onboarding with a sense of urgency, maintaining a high level of quality while balancing speed-to-market
* Proactively identify risks or challenges to ensure efficient client onboarding
* Demonstrate a service excellence mindset to accommodate a smooth onboarding process for clients
* Manage Strate stakeholder types, and or entity types to facilitate correct billing set-up by Finance and the Operations teams
* Review incoming forms for clients and assist clients in completing production forms where necessary
* Ensure all legal and compliance requirements are met relating to the specific client onboarding checklist
* Engage with the relevant internal teams to facilitate timeous issuing of BP ID loading of the client onto the Strate environment
* Obtain Strate approvals through the correct governance forums– CAB, Exco/Opsco
* Recommend, develop, and implement solutions to support continuous improvement of Strate’s client onboarding framework, processes, procedures, and service
* Handle sensitive and confidential information in accordance with Strate’s policy
* Demonstrate the ability to work well under pressure and handle challenging deadlines
*Administration*
* Timeously address client queries in relation to the onboarding process
* Engage with relevant internal departments to ensure timeous drafting of service level agreement(s) (SLA)
* Obtain all internal and external go-live approvals
* Obtain testing sign-off from client and impacted market players
* Maintain client onboarding process flows, procedures, and policies to ensure they are always up to date
* Engage internal stakeholder to create visibility and understanding of the Strate’s client onboarding process
* Maintain controls to ensure all client onboarding policies and procedures serve the client and protect Strate
*Stakeholder Management*
* Provide subject matter expertise when engaging clients on ‘go-live’ implementation ensuring clients have been giv
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1OTQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190186&xid=1555_25940
2y
1
SavedSave
Our client in the engineering industry is urgently looking for an experienced Training Officer to join their organizationLocation: Germiston, Gauteng Requirements: Matric Must have relevant Training qualifications Minimum of 4 years experience working in a training environment (manufacturing railway axles) Must have a good understanding of engineering factory processes. Must have a good understanding of South Africas Skills Development Act, OHS Act, and Merseta. Must have good organizational skills (office and factory). Responsibilities: Maintaining records of all training of all employees. Applications for formal external training courses in accordance with Group procedures. Apprenticeship and Learnership training Maximizing our skills Development related BBBEE points Merseta claims Experiential and YES training Chairing of Skills Development meetings. Legal compliance requirements of the Skills Development Act Submission of training-related reports for our clients and their appointed auditors. Compilation of job descriptions. Identifying shortfalls in training throughout the Company, especially factory related. This would include comparing job descriptions with operator skills to identify training needs. On the shop floor training in accordance with manager/foremen needs and our Quality System either personally or through the appointment of suitable trainers from inside the Company or from outside. Health and safety training First Aid, Forklift, Firefighting, Cranes, OHS hygiene, etc., in coordination with our Safety Officer and SHEQ Officer.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNDAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181169&xid=1109_71400
2y
1
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The legal secretary will be responsible for the administrative function within the Group Legal Department for the various groups of companies under and assisting the Group Legal members with ad hoc administrative duties. To qualify for the role you will have:At least 6 years experience as a legal secretarySecretarial qualification beneficial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NjE2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175830&xid=1109_69616
2y
1
Business Consultant Support Services (JB1589) Fully Remote for applicants residing in South AfricaR20 000 R25 000 CTC per month (20 hours a week) Duration: PermanentOverviewWe are recruiting for a Business Consultant to join our business support services consultancy with clients typically based in the UK and Southern Africa. The role will be varied with exposure to multiple corporate functions, with a focus on finance. The company offers a wide range of support to businesses including accounting, corporate secretarial and administrative support of other functions including legal, investor relations and HR. Minimum Requirements: Qualified ACCA/ CA (SA) or CIMA5 or more years post qualification experienceKnowledge of POPI complianceKnowledge of UK Data Protection Act 2018 and GDPRKnowledge of the UK QCA Corporate Governance Code (Advantageous)Experience in accounting for equity transactions, including share-based payments, under IFRS (advantageous)Experience within a small accountancy practice (advantageous)Experienced in using Xero (advantageous)Knowledge of the mining industry (advantageous)Experience working with/within an exchange-listed company (preferred)Company Secretarial experience (preferred)Duties and Responsibilities: Accounting Bookkeeping using XeroSupport clients with cash flow management, budgeting & forecastingSupport clients with payments processingSupport clients with their internal financial and management accounting, and financial reporting (annual & interim)Support clients during their financial auditsLegal & Corporate Secretarial Manage internal registers (e.g., shares/options/warrants) and process transactionsProduce investor documentation and respond to queriesMaintain insider listsLiaise with client advisors (incl. legal, brokers and regulatory)Support clients administratively with legal mattersSupport clients to ensure that regulatory filings and obligations are up to date and filed on timeSupport clients with complianceAdministration Draft/Review legal agreements, news releases and other formal and informal corporate/IR communicationsGeneral and varied administrative assistance as required from time to time
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5MTgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174780&xid=1109_69180
2y
1
SavedSave
HR & Recruitment Officers x 2 R22k pm CTC JHB Perm start asap- EE candidates The holding company of this reputable group of subsidiaries (property amongst others) urgently needs your strong HR & recruitment experience! Minimum criteria: Completed HR or legal/law qualification 3 years minimum relevant HR experience Strong recruitment experience (Full cycle) Experience with CCMA/IR procedures Strong MS Office skills Stable track record Experience working for a school/academic institution (essential) Fully bilingual Duties: Handle the full recruitment function for all vacancies Various HR functions as required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0NDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189409&xid=1109_74453
2y
1
Employer DescriptionA well-established legal practice located in the East Rand Suburbs of JHB.Job DescriptionWe are interested in exploring hiring a junior attorney with preferably 3 to 5 years experience in commercial work and litigation. Labour Law and/or insolvency law experience would be a bonus. To commence in the new year.QualificationsLLB. Admitted Attorney.Skills3-5 Years experience in Commercial work and LitigationBenefitsNegotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNjYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181298&xid=1109_71662
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202427
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
3d
1
An independent Investment management firm is currently seeking to employ a seasoned Financial and Operational Manager. Must be qualified CA(SA).
*Finance*
* Full finance management function, including, amongst other aspects:
* Financial reporting - monthly management reporting, review of monthly income statement, balance sheet and reporting to executive of both manager and funds.
* Manage accounting/bookkeeping functions, investment assessment, financial and capital efficiency planning, procurement, etc.
* Tax compliance and planning – review of tax computations (income, Vat, CGT), monthly, yearly and adhoc filings. Preparing and attending to correspondence from tax authorities etc. Tax planning
* Budget preparation
* Cash management, forecasting and treasury functions
* Banking oversight
* Compliance including FSB, BEE Codes, CIS etc
* Assist with fund raising and fund structuring material
* Local and offshore complexity planning and managing;
* Accountable for all daily, monthly and quarterly accounting processes and procedures;
* Responsible for developing, implementing and maintaining efficient cost control and internal control systems.
* Drive innovation in the finance function of the business.
* Project manage external audit - prepare for and assist external auditors in respect of operational, interim and year end audits.
* Project managing ad hoc projects and strategic initiatives as applicable.
* Supervise and coach staff.
* Review of month end consolidation, monthly and year to date accounts, reconciliations, journals, etc.;
* Project manage the preparation, completion and submission of relevant statutory returns;
* Maintain statutory, secretarial and regulatory records;
* Liaison with external service providers (accounting providers, administration providers, tax advisors, legal advisors, compliance service providers etc.)
* Report to CFO.
* Operations *
* Ensure that key operational priorities are addressed in a timely manner
* Manage all stakeholder related queries in a timely manner
* Responsible for managing adhoc projects/requests
* Assist with general office management
* Investor Relations and Reporting: *
* Provide support to the Investor Relations team in preparing investor report back and fundraising material
* Perform business analysis and reporting to management for decision making purposes e.g.: automate consolidated and individual monthly investor reports etc.
* Respond to client requests timeously
*Governance *
* Leads and supports management in application and implementation of new policies and procedures
* Ensures compliance with all relevant laws, policies, and regulations
*QUALIFICATIONS AND EXPERIENCE*
* C.A. (SA) with 5 – 10 years post articled experience in financial services.
* Fund management experience (offshore, structuring, compliance, tax).
* Strong financial acco
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MzU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243094&xid=1555_55357
2y
1
Responsible for the entire human resources function of the Group. Includes recruitment, employee relations issues, staff counselling, career path planning, employee mobility, employee assistance, and managing the performance appraisal function. Manage the annual salary increases process, employee disciplinary matters and all legal aspects related to the HR function.
*1. Assist with the implementation of the HR Strategy to:*
* Strengthening the Group Culture.
* Retain talent i.e. benchmarking, career development and effective recruitment.
* Drafting, reviewing, updating and administration of company policies and procedures to support the group strategy and the management of the groups human resources.
* Ensure legal compliance with relevant legislation.
*2. Guiding and enabling the HR team to provide HR administration/ transactional (HR Compliance) support to the Group including but not limited to:*
* Provide inputs to payroll,
* Assist with activities as required with regards to employment equity,
* Compilation of monthly and quarterly HR reports,
* General administrative support,
* Capture all relevant information on HR administrative system,
* Ensure updated leave record system,
* Ensure adherence to HR policies and procedures.
*3. Conduct annual remuneration benchmarking for all employees and liaise with management with regards to deviations from the benchmark.*
*4. Develop, implement and maintain recruitment and selection practices that ensure the appointment of the best possible staff in line with Group policies and legislation. The support to the Group should include, but not limited, the following activities:*
* Assist management with job descriptions,
* Conduct grading and benchmarking activities,
* Assist management in the interview process ensuring compliance to company policies,
* Assist management with the internal transfers and promotions,
* Employee on-boarding, induction and termination,
* Managing Employment Equity Targets,
* Assist with workforce planning,
* Co-ordinating probation management and provide assistance to management.
*5. Performance Management*
* Coordinating and maintaining the Performance management process,
* Ensure KPA and KPI alignment with Job Descriptions,
* Provide Performance management report to management,
* Ensure that the outcomes of the performance management are incorporated in the Individual Development plans.
*6. Skills and Employee Development*
* Perform an annual skills gap analysis,
* Develop and implement a skills plan based on the gap analysis,
* Assist management with probation management,
* Assist management with the preparation of Individual Development plans and Management Development where applicable,
* Administration of bursary schemes and graduate programmes and learnerships,
* Regulatory Skills development plan submission, Compile and submit Annual Training Reports and liaise wit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1MTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243025&xid=1555_55175
2y
1
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Job & Company Description: I am assisting our high performing client, based in Johannesburg North, in recruiting for a position suited for an CA(SA) that is keen to take their career to greater heights. This is a great role for an individual with a massive appetite for success and is committed to growing in an established company. The incumbent would have to control funds and assets of the company, prepare annual financial statements and record transactions in the ledgers and journals. They would have to enhance internal and production controls, handle VAT calculations and submissions and liaise with Auditors, banks, and financial institutions as well as report to stakeholders. Education: Qualified Chartered Accountant2-3 years post-article experienceLegal or Services Job Experience & Skills Required: ReportingVAT and TaxBudgets and forecastAnnual financial statementsFinancial analysisApply now!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NjQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229028&xid=1108_64649
2y
1
SavedSave
Minimum requirements: Provide support to Credit Risk Advisors, and guidance to the credit risk teamImprove customer cash flow and minimize risk by proactively recovering any outstanding debtLiaising Internally and Externally: Clients, Attorneys, Tracing Agents, strategic partnersNQF qualification/diploma or degree will be an advantage3-5 years experience in debt collection or credit control2-3 years experience with Credit InsuranceExperience in a Legal firm will be an advantage Consultant: Mellissa Rambally - Dante Personnel Johannesburg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNjcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188204&xid=1108_51670
2y
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