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As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations
Receive requests to assist users with IT hardware and software problems and setups
Prioritize the nature of the problem and schedule corrective action
Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
Install new software systems
Provide infrastructure as necessary
Provide support to the team as required
Keep updated with new technology developments and trends
Update calls on service desk application to meet SLA times
Escalate faults to next tier support
IT asset tracking and documentation
Test patches and security updates (e.g. in partnerships with Central)
Provide basic network support
Assist with project tasks and rollouts
Train users on new technologies rolled out
Perform tasks as per security incident response plan
Perform after-hours standby support.
*Monitor Printers*
Monitor printers and toner levels daily
Ensure printers are online and resolve issues within SLA
Escalate and handover faults IT Support Technicians
Follow-up on calls logged with service providers
Prioritize the nature of the problem and schedule corrective action
Ensure availability of printers to meet SLA
*Daily Checks*
Inspect server rooms daily and report any issues
Inspect meeting rooms, test all equipment and resolve issues or report to the team
Complete daily checks on systems i.e., internet links, etc.
Resolve or escalate and report on issues
*Commercial Requirements for the service provider*
We as the customer, the business requirement is IT services, not just one assigned temp worker.
The requirement is onsite IT services as per the office hours.
No disruptions will be permitted to our daily business operations due to an assigned temp workers unavailability. A replacement should always be available to make sure business continuity is maintained.
The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189930&xid=1555_25497
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Description
Analysis, planning, provisioning, testing, implementation and maintenance of all Internet, fiber and IP Related products. Perform Installations & Training. Provide 1st line support to customers.
Responsibilties
* Install, configure and maintain network services, equipment and devices.
* Support and administration of FTTX and PBX systems and processes.
* Manages all system back-up and restore protocol.
* Plans and supports network and PBX infrastructure.
* Perform troubleshooting analysis of networks and associated systems.
* Documents network problems and resolution for future reference.
* Monitors system performance and implements performance tuning.
* Manage user accounts, permissions and security at all levels
* Taking ownership of all complaints till resolution
* Helpdesk management, which requires wonrking on an online CRM system
Requirements
* Certifications: A+, N+, MCSE, or related network or telephony qualifications
* Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS
* A successful track record in a support environment.
* High level of integrity, professionalism and trustworthiness
* Team player, good communication
* Cooperative and empathetic to colleagues and customers
* Own transport
* Requires a thorough knowledge of networking essentials.
*Desired Skills: *
* Attention to detail
* Network Support
* Customer Care
* Analytic
*Desired Work Experience: *
* 1 to 2 years
*Desired Qualification Level: *
* Diploma
*About The Employer: *
We believe that customer service is key and that working efficiently as a team is what gives us our edge. All members of our team learn all they can about the various aspects and thus become a friendly trove of information for our clients.
*Employer & Job Benefits: *
* Mobile Phone
* Internet Allowance
* Fuel Allowance
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IT TechnicianOur company is looking for someone with IT experience..Must have own transportationLives near Alberton or in AlbertonOwn fiber connectionGood client relationshipSelf starter & DriverGood all round knowledge of IT specially in Remote desktop support servicesMust be well presented Contracted position...Send Cv To Sales@gfmcomputers.co.za
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Description:A qualified individual with experience in the fields of hydrogeology/geology and chemistry. Suitable candidates will be based in Johannesburg but can expect to work on projects in diverse remote locations, including outside of SA. Although the candidate is expected to have limited practical experience, he/she must demonstrate a sound theoretical base which is actively applied and extended to projects. The candidate will provide support to SRKs senior consultants and carry out site work including liaison with field technicians.Experience and Skills: The candidate must have the following qualifications and experience:Have a BSc in Geology or Hydrogeology with a minimum of 1 year chemistry in undergraduate studies. Further post graduate qualifications are advantageous.Is expected to be familiar with the South African Regulations such as the National Water Act, National Environmental Management Act and The National Environmental Management: Waste Act, Act 59 of 2008 (NEM:WA) including National Norms and Standards for waste classification, management, and soils assessment.Have Pr. Sci Nat or be prepared to register as a candidate.Having 2 to 4 years of experience in water related projects is advantageous.Knowledge of ARCGIS is advantageous.The candidate must have the following competencies:Have excellent written and verbal communication skills in English,Have a good working knowledge of Excel.Can work independently and as part of a team.Have strong organisational skills and be capable of co-ordinating monitoring projects, carrying out quality assurance and data validation and verification and maintain chemical databases.Have excellent report writing skills with strong analytical abilities.Must be a self-starter with strong interpersonal skills and can perform under pressure.Must have strong data management skills and be able to accurately capture data. Duties and Responsibilities The candidates duties and responsibilities will be:Carry out water quality monitoring programs including preparation of sample protocols, water sampling (on site), and evaluate borehole maintenance requirements.Filing and document control for samples.Coordinate project schedules for monitoring programs and site work.Compile field reports and evaluate site data.Follow the Health & Safety Plan protocols and/or coordinate with field technicians to ensure that the monitoring and H&S protocols are followed.Provide quality assurance on monitoring data and keep databases up to date.Validate and analyse water monitoring data including capture and validation of water monitoring data, anion cation balances, conduct statistical evaluation on data sets, create and interpret graphs, update pivot tables, create and interpret Piper trilinear and Stiff diagrams.Have a sound geological and hydrogeological knowledge and be able to carry out soil and borehole logging, aquife
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Workshop Foreman (Automotive) - Johannesburg South - Gauteng.Our client is looking for a Workshop Foreman to join their Service Department. The main purpose will be to provide effective technical support to staff and ensuring excellent customer service is provided.Requirements: Grade 12 Qualified Motor Vehicle TechnicianTertiary education in management would be beneficialMust have 8 years experience Responsibilities: Manage and grow workshop staff Maintain the workshop productivity standards and the workshop throughout Must set clear objectives and visions in advance Ensure high quality customer service is met Communicate with staff, parts department, and other departments effectively Encourage and motivate staff Implement and monitor compliance with policies and proceduresSalary: Negotiable depending on experience and qualifications APPLY ONLINE NOW at www.sydsenrecruit.com FOLLOW OUR PAGE ON FACEBOOK, INSTAGRAM, AND LINKEDIN SYDSEN RECRUIT - THE NEXT LEVEL OF EMPLOYMENT.
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QUALIFICATIONS AND EXPERIENCE n At least 3 years experience in a similar field;n A basic secretarial or office-administration or projects diploma/certificate from a recognised institution-or equivalent will be an advantage;n Computer literacy MS Office (MS Word, Excel, PowerPoint, Outlook). Syspro will be an advantage. DUTIES AND RESPONSIBILITIES Provide retrospective proposals support to the extended projects team, including: Compiling proposals: n Assist with compiling detailed tenders/quotes that meet the client requirements as per the costing and technical details provided by the projects engineer. Completion of the commercial part of tenders (Tender returnable).n Ensure that tenders and quotations meet the Company and customers commercial terms and conditions.n Update and maintain the quote register for all projects quotes.n Upload project quotes on CRM.n Arrange transport / installation / rigging quotations from subcontractors.n Update Quote Schedule & Logging all enquiries.n Log and track all orders and current Proposals / Tenders / Enquiries / Contracts.n Open all contract files.n Ensure all documentation is maintained on the e-Filing server according to the agreed process.n Perform electronic and hard-copy proposals filing, as necessary.n Assist in obtaining sign-off of proposals deliverables, as necessary.Project administration: n Open new contracts and assist with keeping contract files (soft copy and hard copy) up to date.n Compile order confirmation and send to customer.n Process orders on Syspro (Projects and contracts sales orders).n Process purchase orders on sub-suppliers.n Issue delivery notes using SYSPRO.n Ensure that goods are invoiced once P.O.D has been received (projects and contracts invoicing).n Assist with follow ups on project stock.n Generate and maintain bank guarantees.n Generate data packs for customers.n Follow up on payments for each project.n Assist with keeping the contract schedule up to date.n Assist with commissioning schedule and arrangements with technicians. Reporting n Assist with monthly project reporting.n Document (minute) various meetings within the required timeframes and quality.n Follow up on overdue reports and distribute, as needed.General Administration: n Typing of quotations, tenders and general correspondence.n Prepare customer documentation using creative flair and initiative i.e., tenders and data-books.n Answer telephones, route calls, take messages, and provide general information; greet and direct visitors; answer routine inquiries; maintain log of inquiries as required.n Proof read drafts of correspondence for correct grammar, punctuation and spelling corrections.n Assist with travel arrangements.n Act as ISO facilitator for the department.
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Job Summary: The Senior IT Administrator role is a pivotal engineering position within our ICT Department, focusing on the comprehensive management, implementation, and safeguarding of all technology assets at a group level. This encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure. The role involves providing leadership and support to branch and campus technicians while contributing to technology decisions and budgetary planning as directed by the ICT Manager. Ethos and Values:Ensure alignment with CTUs vision and values.Demonstrate a commitment to continuous improvement and professional learning.Uphold CTUs commitment to excellence, independence, and opportunity.Embody the Technology Departments pillars: Honesty, Reliability, Accountability, and Integrity.Generic Duties and Responsibilities:Collaborate closely with the ICT Manager and Technology Account Associate to ensure optimal staff and client satisfaction.Maintain accurate documentation and ticket updates.Work within set deadlines for class schedules, meetings, and events.Demonstrate technical expertise across all areas.Assist in implementing company development plans.Adhere to company policies, procedures, and ethical standards.Cultivate and maintain relationships with colleagues and stakeholders.Represent the company at exhibitions and events if required.Review own performance and strive for continuous improvement.Understand and address customers or colleagues needs effectively.Provide support across campuses as needed.Communicate effectively and energetically with colleagues.Role Based Duties and Responsibilities: NETWORK AND CONNECTIVITYManage wired and wireless networks, including deployment, monitoring, and troubleshooting.Oversee edge infrastructure management to optimize and secure link performance.Implement network security measures and access management protocols.Manage IP address allocation and network space effectively.Monitor and report on network performance and security.CCTV, IoT, and Call System ManagementDeploy, maintain, and monitor CCTV and IoT equipment.Manage call system extensions and cloud SBS appliance for VoIP calling.Ensure network security and access management for staff and student networks.Provide regular reporting on network performance and security.CLOUD AND MANAGED PLATFORMSManage productivity suite deployment and security.Handle license management and partner status renewals.Provision and secure cloud-based compute platforms.Provide regular reporting on cloud and managed platform usage and performance.END USER COMPUTE SUPPORTAssist in end user compute procurement and management.Track deployed equipment and assist with repairs and recycling.Provide escalation support and end-user assistance.Contribute to end-user awareness training. LEADERSHIP, UPSKILLING, AND ADMINISTRATIVEProvide leadership to branch/campus technicians.Participate in upskilling and training initiatives.Manage ticket logging and administration
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We are currently hiring for the position of Field Technician to join our technical support team. As a Field Technician, you will be responsible for providing on-site technical support and services to our clients. If you have a strong technical background, excellent problem-solving skills, and enjoy working in a dynamic field environment, we encourage you to apply.What you’ll do:Receive technical instruction from the Technical Manager as and when necessary and deems fit.Carry out duties and tasks to the best of your ability and in a reasonable andefficient timeframe.Perform technical tasks; cable laying, splicing and repairs, installation of networkpoints and other cable network-related duties, installations, and all warehouse equipment i.e. handheld scanners, access points, and printers.Perform Site Surveys.Provide technical assistance and support on printer scanner infrastructures.Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.Plan and execute fixed SLA PMIs – provide necessary sign-offs, documentation,updates, etc.Provide necessary technical services regarding SLA fault callouts and other fault callouts.Pack the toolbox with the necessary tools required for each installation.Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.Look out for on-site sales opportunities. Complete the Job Card so that the OfficeAdministrator/ Sales can compile quotations and network upgrade recommendations for the client.Plan daily tasks and complete time sheets.Be available to provide 1st, 2nd, and 3rd-line technical support for fault callouts.This includes after-hours technical service requirements/standby – biweekly per month.Ensure that successful site sign-off documents and fault reports are obtained.Monitor stock and assist the Office Administrator when the stock takes becomes necessary.Test and configure new radios before sending them to customers.Test faulty radio and warehouse equipment.Keep the storeroom neat and assist in packing equipment away.Check emails daily and respond where necessary.Acknowledge, update, and close off logged calls/ faults.Provide adequate feedback to Office Administrators and Managers regardingcompleted jobs and/or problem areas.Maintain good communications within the office and amongst colleagues.Provide concise and up-to-date feedback to the customer.Be available for after-hours technical support and biweekly after-hours standby.Be available for planned weekend work.From time to time downtime or PMI can only be done on a weekend.Where possible the Company will give reasonable notice in advance to the employee.Behavior and dress must be neat, clean, and tidy in keeping with the Company’s image and best interests always, and acceptable hygiene and personal presentation.The employee shall be responsible for keeping medically fit in order to work oncustomers premises as required.Your Expertise:Network cabling installation exper
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Area and Branch Sales Manager with B2B (POS24008)BoksburgR 25 000 to R 35 000 per month + commission (negotiable)Position OverviewPrimary focus is to drive sales, through added value Technical support, solution, service etc. Successful candidate will manage 4 to 6 sales people (KPI and Target) as well as 2 Support Technicians (Sales Engineers).Experience & EducationMatric Min 5 yrs. experience as Area or Team Manager, leading a team to reach sales targetsCome from an electronic B2B space that sell to multiple dealers/resellersAffinity for technical product and solutionsExperience in either Security Distributors or Electrical Wholesales or ICT DistributorsPreference will be given to candidates from the electronic or fire protection or security technology or ICT industry.Closing Date: 31 March 2024
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
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PURPOSE OF THE POSITION
The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications.
DAILY RESPONSIBILITIES
Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement.
Primary Responsibilities
Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central.
Duties and Accountabilities
Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library
Additional Responsibilities
Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required.
Mandatory Qualifications
MatricMicrosoft Certifications
Microso...
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We are currently hiring for the position of Field Technician to join our technical support team. As a Field Technician, you will be responsible for providing on-site technical support and services to our clients. If you have a strong technical background, excellent problem-solving skills, and enjoy working in a dynamic field environment, we encourage you to apply.What you’ll do:Receive technical instruction from the Technical Manager as and when necessary and deems fit.Carry out duties and tasks to the best of your ability and in a reasonable andefficient timeframe.Perform technical tasks; cable laying, splicing and repairs, installation of networkpoints and other cable network-related duties, installations, and all warehouse equipment i.e. handheld scanners, access points, and printers.Perform Site Surveys.Provide technical assistance and support on printer scanner infrastructures.Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.Plan and execute fixed SLA PMIs – provide necessary sign-offs, documentation,updates, etc.Provide necessary technical services regarding SLA fault callouts and other fault callouts.Pack the toolbox with the necessary tools required for each installation.Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.Look out for on-site sales opportunities. Complete the Job Card so that the OfficeAdministrator/ Sales can compile quotations and network upgrade recommendations for the client.Plan daily tasks and complete time sheets.Be available to provide 1st, 2nd, and 3rd-line technical support for fault callouts.This includes after-hours technical service requirements/standby – biweekly per month.Ensure that successful site sign-off documents and fault reports are obtained.Monitor stock and assist the Office Administrator when the stock takes becomes necessary.Test and configure new radios before sending them to customers.Test faulty radio and warehouse equipment.Keep the storeroom neat and assist in packing equipment away.Check emails daily and respond where necessary.Acknowledge, update, and close off logged calls/ faults.Provide adequate feedback to Office Administrators and Managers regardingcompleted jobs and/or problem areas.Maintain good communications within the office and amongst colleagues.Provide concise and up-to-date feedback to the customer.Be available for after-hours technical support and biweekly after-hours standby.Be available for planned weekend work.From time to time downtime or PMI can only be done on a weekend.Where possible the Company will give reasonable notice in advance to the employee.Behavior and dress must be neat, clean, and tidy in keeping with the Company’s image and best interests always, and acceptable hygiene and personal presentation.The employee shall be responsible for keeping medically fit in order to work oncustomers premises as required.Your Expertise:Network cabling installation exper
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzUxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777069&xid=1108_177516
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Principal System Design Engineer (Work-From-Home)
Location: Pretoria, Gauteng, South Africa
Company
Our client is a leading scientific and technology research organisation that researches, develops, localises and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation’s work contributes to industrial development and supports a capable state. They have a vacancy for a Principal System Design Engineer in the Mining Cluster area within Division 2. The main purpose of this position will be to define and lead the development of complex mining systems, across multidisciplinary engineering discipline. To support the mining industry in accelerating people centred modernisation drive and the adoption of appropriate innovations across the mining value chain. This position is based in Pretoria, but will be a Work-From-Home role.
Key Responsibilities
Translate mining process problem or customer needs into specific, well written requirements to which systems and sub-systems can be architected and designed.Design, building an Engineering system from subsystems and components to integrate the solutions into the Mining system value chain including supporting the fine tuning of a process to stability.Understand the inherent risk associated with introducing of new innovations into a mining system and to conduct a risk-based analysis to ensure that the subsystem and systems designs meet the requirements.Model the process to analyse the risk and to engineer the mitigations to reduce or eliminate the risk, for successful application of the solution.Compile a system or product test procedures to be used during step or validation tests.Conduct validation or verification test e.g. Factory testing of the application of the product solution to ensure it meets the desired specifications prior to installation.Develop the product operating procedure and be able to train the user on the product application through its product life cycle.Understand subsystems interfaces to identify the process value chain dependencies to ensure the coherent application of product /solution.Lead multi-disciplinary project teams to work together in delivering the desired product solution. This includes interface with the customer to detail the user requirements and translate these to the project team and into a workable solution for the client.Facilitate and drive regular client stakeholder engagement including post project evaluation with the impact area managers to understand the use of testing and research results for clients’ decision support and value add.Driv...
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Role Description
This position is responsible for specialist, high-level technical output for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software. This person will be responsible for high-level troubleshooting and system security, and ensuring repairs are undertaken in accordance with organisational policy and standards and required to prepare progress reports for all work performed.
Daily Responsibilities include:
Telephonic & remote 2nd line technical support to internal 1st line as well as customersIT technical solution design, deployment, maintenance, administration, troubleshootingTeaming and Communication skillsWork in a teamCommunicate Successfully
Risk & Compliance Responsibilities
Adhering to the conflicts of interest and confidentiality policies and advising management of any possible issues.Being alert to possible and actual breaches of procedures and regulators rules and reporting them to management.Maintaining client confidentiality, and ensuring that client data is protected, encrypted, transported securely and is stored away each evening and if sensitive information, that it is locked away.Ensuring keeping up to date on procedures and best practice relevant to job responsibilities, to avoid operational losses from crystallizing.
Person Specification
Mandatory Qualifications:
6 to 8 years related experienceMS-500 Microsoft 365 Security Administration,MS-100 Microsoft 365 Identity and Services,MS-101 Microsoft 365 Mobility and Security
Preferred Qualifications:
Degree/Diploma in Computer Support/IT/similarAZ-103 Microsoft Azure AdministratorWindows Server
Skills Required:
Communication SkillsWilling to learn / Adaptable / Problem SolvingEffective Time Management / Planning skillsWilling to work with a team & mentoring skillsSelf-motivator
Technical Skills Required:
Deployment, maintenance, administration, troubleshooting of (latest solution versions where applicable):
Windows server & workstationMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft 365 tenants, AD Connect AD synchronization, licensingMicrosoft Azure VMsMail content filteringMail flowBackup/restoreAntivirus/endpoint protectionEthernet networking (switch, VLAN)Firewallhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzk4NDQxNDM2P3NvdXJjZT1ndW10cmVl&jid=1152709&xid=1398441436
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Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market).
JOB DESCRIPTION
An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts.
Duties may include but are not limited to:
Drive and develop, implement and maintain quality standards in accordance with relevant audit guidelinesSupport the team with regional audits of dealer and wholesaler warranty claimsEnsure the team supports the drive of sales to the workshops with test equipment & software and enforce support from the team to the workshopsDrive the team to enforce compliance standards through the networkDrive the team to support technical training to the workshopsSupport the development and lead concept strategySupport the formulation and implementation of growth strategiesTNS, QTY and EBIT responsibility for the departmentDevelop and lead network expansion accordingly to mid- and long-term business planLead the team to analyse competitors’ activities and assess opportunities for business developmentFormulate and implement specific recruitment and consultancy strategy in defined focused countries in alignment with the workshop concepts & service department and relevant supporting departmentsOrganize, lead, & participate in regular and Ad Hoc meetings
MINIMUM REQUIREMENTS
5 years+ experience in workshop sales and consultancyFully proficient in English (Speak, read, and write)Computer literate with excellent skills in MS Word, Excel, PowerPoint, and OutlookSAP knowledge and experience advantageousTechnical understanding of the automotive industry, specifically the workshop environment, is mandatoryValid Drivers License is mandatory
PERSONAL CHARACTERISTICS
Self-motivated and disciplinedDetail orientedInterpersonal skillsAbility to take initiativeWillingness to learnAnalytically inclinedAbility to build sustainable relationships
QUALIFICATIONS
Grade 12 / Matric Certificate and a Diploma / Degree in Marketing, Business Administration or related fieldWorkshop Technician Qualification
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Area and Branch Sales Manager with B2B (POS24006)EdenvaleR 25 000 to R 35 000 per month + commission (negotiable)Position OverviewPrimary focus is to drive sales, through added value Technical support, solution, service etc. Successful candidate will manage 4 to 6 sales people (KPI and Target) as well as 2 Support Technicians (Sales Engineers).Experience & EducationMatric Min 5 yrs. experience as Area or Team Manager, leading a team to reach sales targetsCome from an electronic B2B space that sell to multiple dealers/resellersAffinity for technical product and solutionsExperience in either Security Distributors or Electrical Wholesales or ICT DistributorsPreference will be given to candidates from the electronic or fire protection or security technology or ICT industry.Closing Date: 28 February 2024
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The purpose of the Job Specific Role Profile is: To technically audit, inspect and maintain Booyco engineering specifications and standards on clients and OEM installations, to test and verify new hardware and software specifications at OEMs, including supporting technical documentation, to perform and record customer technology demonstrations. Compiling of Test proposals and final test reports as and when required. Conduct product training for Booyco and client staff. Assess Booyco and client staff on proximity detection systems. Assist national and international clients, be willing to travel internationally.Role Title: Technical Integration TechnologistRole Department: EngineeringHead of Department: Technical Integration and Training ManagerCompany Culture Live the Vision & Mission of the business as well as key values.Adhere to ALL ISO management systems.Adhere to ALL company polies.Strive to achieve the company strategic objectives.Qualifications - minimum Diploma or similar level (Electronics or Automotive Electrician).Qualifications - preferred (PDP) BTech Electronics or similar degreeExperience Minimum 3 years experience in mining support, field services and experience in training environment beneficial.Company specific training required Product knowledge: Booyco Equipment. Facilitator and Train the Trainer Training.Drivers Licence YesPurpose of the role: To provide systems and engineering support/training to all sites, branches and customers nationally and internationally. Hardware and Software testing at OEMs.Scope of the role:Business related Tasks:Ongoing / Daily / Weekly / Monthly / Quarterly / Annual.Daily Task Research, diagnose , troubleshoot and identify solutions to resolve customer issues. Investigate and resolve OEM interface issues with products. Document all product related test result, technical issues found and recommendation to resolution of issues and improve product offering. Assist with national and international training requirements. Weekly Task Provide prompt and accurate feedback and support internal and external clients. Conduct new product testing and verification for conformance of scope of work with required technical documentation. Technology demonstrations for national and international clients. Writing of test proposal for clients. Writing of final test reports for clients. Assess Booyco and client staff, marking of assessments and issue certificates. Monthly Task Conduct site visit to assist with product implementation. Provide Technical training and support to Field services technicians and clients. Complete DFMEA on new product developments. Hardware and Software testing and reporting at OEMs. Compile Data Packs on installed and tested equipment at OEMs. Perform ...
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A top company in the pharmaceutical industry is seeking an Enthusiastic, energetic and professional Receptionist with great communication skills. The candidate must have strong proficiency in both English and Afrikaans.
Purpose
You will be the first point of contact for visitors and callers, representing the organization in a professional and friendly manner. You will play a crucial role in maintaining an organized and efficient office environment.
Key Responsibilities
Greet and assist visitors with a warm and professional demeanor.Manage incoming calls, redirect them to the appropriate staff, and take messages when necessary.Maintain a tidy and welcoming reception area.Provide administrative support to various departments as needed, including data entry, filing, and document preparation.Assist in scheduling and organizing meetings, appointments, and events.Maintain and update records, databases, and filing systems.Assist in the preparation and organization of reports and documents.Respond to inquiries via phone, email, or in-person, providing information and assistance.Draft and proofread routine correspondence and emails.Monitor and control access to the premises, ensuring the safety and security of the office.Issue visitor badges and maintain visitor logs.Assist in data management tasks, including data entry, data retrieval, and data organization.Handle multiple tasks simultaneously and efficiently prioritize work.Adapt to changing priorities and respond to urgent requests.
Requirements
Must have Matric.Must have at least 2 years experience in a receptionist or administrative support Must have strong proficiency in both English and AfrikaansMust be Proficient in Microsoft Office Suite (Word, Excel, Outlook).Must have Strong communication skills, both written and verbal.Must have Excellent organizational and time management skills.Must have Attention to detail and accuracy in all tasks.Must have ability to maintain confidentiality.Professional appearance and demeanor.
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To ensure that utility systems are maintained in a state of compliance and reliably performs their validated function with maximum availability to support the different production areas. Ensure that operation and maintenance requirements of critical purified water system, boiler plant, steam distribution system, electrical reticulation system, transformers, emergency generators, chilled water plant, compressed air system as well as Air Handling Units (AHU) are adhered to.
Responsibilities:
Ensure that the execution of planned preventative maintenance schedules for statutory inspections, such as boiler and lifting equipment, are prioritised.Drive continuous energy and water conservation in compliance with the company’s sustainability and environmental commitments.Participate in various quality system elements, including systems such as complaint handling, recall handling, deviation management, root cause analysis, CAPA management, change control, and quality risk management.Participating in validation activities within the area of responsibility to ensure that pharmaceutical systems such DQ, IQ, OQ and PQ are complied with as per SAHPRA and other regulatory requirements.Ensure compliance to regulatory requirements with regards to Good Engineering Practices (GEP) and current Good Manufacturing Practices (cGMP)Assist with the drafting and update of relevant departmental SOPs timeously.Oversee execution of planned preventative maintenance program on utilities equipment which includes the purified water system, boiler plant, steam distribution system, electrical reticulation system, transformers, emergency generators, chilled water plant, compressed air system and Air Handling Units (AHU), including dehumidifiers.Oversee execution of planned preventative maintenance program on equipment within the sterile eye-drops environment which includes cleanroom filling area, compounding and preparation area, Water for Injection (WFI) plant, clean steam, particle monitoring system as well as leak detection and packaging area.Arrange and manage specialist contractors to perform specific tasks that fall outside the scope of internal resources, including evaluation of alternative key suppliers.Coordination of continuous improvement initiatives to establish the root causes on recurring maintenance problems and implementing action plans to achieve long term solutions.Assist with the review and development of planned preventative maintenance (PPMs) schedules in a quest to continuously improve the maintenance system.Provide 2nd level support on equipment maintenance and breakdowns, including call-outs.Safety, Health, Environment and SustainabilityEnsure compliance with the Occupational Health and Safety Act, 85 of 1993 as amended within the area of responsibility.High Voltage ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODM4NzA1ODg1P3NvdXJjZT1ndW10cmVl&jid=1350629&xid=3838705885
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Purpose of the Role:
Provide professional project management services for the implementation of the project for technical competency development and enterprise development; and improvement programmes that employ best practices and ultimately lead towards industry global competitiveness.Grass roots economic development.To plan, direct and coordinate designated development projects to achieve objectives within timeframes and funding parameters, technical requirements, customer expectations, and provide general support to the department.
Outputs:
Preparation and presentation at monthly project review meetingReport on project budget (monthly) and highlight variancesRaise budget deviation request where necessary Business DevelopmentIdentify Enterprise Development StakeholdersDevelop proposals and feasibility studies on various potential projectsClient Identification and engagementTownship Enterprise Development HubDevelop project plans,Identify Subprojects, Resources requiredStakeholders sign off of planProject ExecutionImplement tasks in terms of the project planOversee resources (staff and any other resources)Ensure that procurement processes are adhered to and implementedManage project riskDocumenting and storing evidence of closed risksManage project budget on MaconomyUpdating of project scorecards and filing of project delivery evidencePrepare input to Annual ReportProject Review reports monthlyMonitor Performance to PlanTrack progress and highlight non-complianceProject budgetRedefine project timelinesProgress reports monthly, quarterly, and annually.Develop project charterIdentify Client and StakeholdersUpdate on regular project informationVisits to stakeholders, funders, and clientsMaintain relationships in terms of the SLA and company policy
Minimum Requirements:
Technical Diploma Auto-body repair equipment technician, ApprenticeshipExperience in Project Management.5 years’ experience in setting up auto-body workshop projects plus 3 years in Auto-body industry environment.Supply chain exposure would be an advantage.Knowledge and Skills:
FinancePolicies and ProceduresQuality Management SystemsProject Management LogisticsAuto-body SetupBody-shop Repair EquipmentPFMAPMBOKERP SystemsSupply ChainUnderstanding of the auto industryProject Management LogisticsComputer LiteracyConflict handlingProduction managementhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTUwMjYyNTU1P3NvdXJjZT1ndW10cmVl&jid=1292692&xid=2950262555
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