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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Arabic and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of expe...Job Reference #: 202647

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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s. A market-leader within the leisure and business travel sectors and includes the well-established products Role: • Take inbound calls in a professional manner • Handle and overcome objections in a professional and effective manner • Adhere to targets • Take inbound calls from an international customer base • Handle both internal and external email correspondence to and from clients in line with quality standards • Work towards resolution time periods, quality standards and targets Not negotiable: • Fluent in speaking, writing and reading Arabic and English • South African citizen or valid Work Permit • Deal with clients telephonically above average telephonic communication skills • Ability and willingness to work weekends and shifts as and when required • Proven exposure to flexibility and easily adaptable to pressurized environments and change • Proven customer service orientation and problem-solving ability in previous roles/career • Must have applied foreign language in a corporate environment • Ability to multitask Targets (weekly/monthly and incentive attached to this) • Reach call resolution timeously • Reach targets on a daily, weekly, and monthly basis • Adherence to schedule • Meet quality assurance selected targets • Meet all agreed KPI`s • Develop excellent relationships with all stakeholders Days of work: Monday to Sunday 24/7 (rotational roster, varied shifts see below ) 03:00-12:00; 09:00-18:00 (Shifts do change due to daylight saving for the UK and USA) Special arrangements: Working SA Public holidays What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures High standards of work are an expectation Salary: R11382.21 + R1138.22 = R12520.43 Nice to haves: • Experience with working to targets • Familiarity with call centre culture/environment • Exposure to travel, either work related or extensive personal travel Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111

Century City

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Based in central Cape Town, we provide support services with a focus on desktop publishing and we are looking for a Arabic Client Liaison Experts who interface between our corporate clients all over the world. Job description • Deal with clients in the middle east • Arabic texting and flipping of documents • Produce documents as per client specification and according to our quality standards • Adhere to all stipulated production processes, including proofreading • Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes) • Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KP Requirements • Native in Saudi Arabic and English • Proven experience in a customer service role • Graphical experience and accreditation advantageous • Shift flexibility and weekend availability • Determined and dedicated • Common sense • Resourceful • Ability to work shifts coupled with the ability to work in a team. Personal Attributes • Excellent command ofSaudi Arabic and English • Positive attitude • Good work ethics • Good communicator • Down to Earth team player Salary Market related Monthly incentive Shift allowance Shift between 06h00 until 15h00 shift, Sunday to Thursday Benefits Medical Aid Gym allowance Cellphone contract allowance Transport allowance Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202122 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202122

City Centre

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Description Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames. Key Responsibilities Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option Requirements Fluency in English and Arabic is required. E... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876

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arabic in Cape Town (5 results)

Results for arabic in Jobs in Cape Town