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Results for it technician in General Worker Jobs in Western Cape
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Well established DSTV /
Audio / Fibre Installation Company in Table View area seeks an experienced DSTV
technician. Salary negotiable based on experience.
Candidate’s job scope
includes:
• MINIMUM Level 2 DSTV
qualification or higher
• new installations,
repairs and call
outs for all satellite,
audio and visual
equipment.
• Satellite Internet
installations (Must be willing to travel)
The minimum requirements
for applying:
• Good interpersonal skills
• Presentable
• Friendly and efficient
• Drivers license
• Fibre optic experience an
advantage
Experience in a relevant
field will be and advantage.
Email a short CV to gtamlin@horizonsat.co.za with
contactable references.
14h
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KEY PERFORMANCE AREAS:1. Planning Job Schedule for Technicians:1.1. Plan job schedule according to daily incoming customer requests (breakdown notifications from clients and reps)1.2. Prepare and present daily schedule to Technicians in informal morning meeting1.3. Update Technicians on any urgent requests added to daily schedule Monitor Technicians productivity to ensure efficiency targets are met (maximum turnaround time of 2 days)2. Coordinate Customer Repairs:2.1. Generate quote for customer on requested repair and follow-up intermittently until rejected or accepted2.2. Create the order number on Unity and send through invoice2.3. Create the picking list and load stock movements on Unity3. Coordinate Spares Sales:3.1. Generate quote for customer and follow-up intermittently until rejected or accepted3.2. Create the order number on Unity and send through invoice3.3. Create the picking list and load order and stock movements on Unity4. Spares Stock Management:4.1. Maintain the spares stock levels at the MTG plant4.2. Report on irregularities in stock, and outcome of investigation4.3. Load an inter-site request on Unity for stock replenishment5. General Spares Administration5.1. Report on backorders and in-transit orders on a weekly basis5.2. Requisition new parts when part is not viable for repair5.3. Conduct standard spares reporting is done i.e. location reports which identify stock locations6. Workshop Health and Safety and Housekeeping6.1. Monitor adherence to standards and controls6.2. Maintain cleanliness of workshop and spares stores6.3. Clean equipment prior to packaging for deliveryKey Skills Verbal and written communicationAttention to detailProblem-solving abilitiesDecisiveness and good judgmentOrganization and time managementLeadership and motivationGoal-setting Qualifications5 years of experience in a similar position.Matric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY4MTQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1168183&xid=1109_68149
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Vacancy: Experienced vehicle aircon repair technician
Soundmatch, a
Cape Town based, growing car audio, vehicle security and air-con company is
looking for a reliable, honest and dedicated experienced vehicle aircon repair technician.
Soundmatch is a
well-known, respected company thrilling and cooling you since 1984. The group
consists of 7 retail fitment centres.
So, if you’re are
keen on more than just a job, but a career that can really have an impact, then
Soundmatch may be the vehicle you need to make a difference and actually enjoy
coming to work.
Suitable for
honest, professional and agreeable individual who can work in an RMI approved
workshop with the necessary experience in some or all of the following aspects:
·
Vehicle air conditioner re-gas.
·
Vehicle air conditioner maintenance.
·
Vehicle air conditioner repairs.
·
Experience in car audio will be an advantage
Remuneration:
·
Excellent basic salary + incentives on repairs
·
Provident fund
Should you fit
the above requirements and would like a position with growth and potential,
email your CV to: jobs@soundmatch.co.za
1. Your Latest CV
to us
2. Notice Period
3. Current salary
4. Salary
expectations
Please note only successful candidates will be contacted.
Positions are based in Cape Town, South Africa.
All information will be kept strictly confidential.
We look forward to hearing from you!
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CAR AUDIO & AIRCON TECH WANTED
Bellville – Full time
Salary Dependent on experience
JOB REQUIREMENTS:
• Valid driver’s License
• No Criminal record
• Experience in fitting Car audio, alarm systems and aircon
• Must be able to read an ohm meter
Preference will be given to the Technician who has previous
experience in Car audio, alarm systems and aircon
Please email your CV to info@radioautosonic.biz
2d
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VEHICLE TRACKING TECH WANTED
Mobile - Head office in Bellville - Full time
Salary: Experience allows for negotiation
JOB REQUIREMENTS:
• Valid driver’s License
• No Criminal record
• Experience in fitting Car audio and Alarm systems
• Must be able to read an ohm meter
Preference will be given to the Technician who has previous
experience in the industry
Please email your CV to info@radioautosonic.biz
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Responsibilities: Conducting work preparation and fault diagnosisPerforming repairs and maintenance of vehiclesConducting final inspections and functional testsPreparing relevant reports for vehicle hand-overEnsuring quality standards are met in order to achieve the Standards of Excellence Requirements: Proof of qualification as Technician (Ford specific advantageous)Minimum Grade 12/MatricUnendorsed drivers licenseComputer literateProven experience in a volume brandSuccessful demonstration of competencyAnalytical skills and problem-solving skillsAttention to detail and time management skillsSolid knowledge of fault finding and diagnostic machinesCustomer orientated
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MjY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242443&xid=1108_67268
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The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Corporate services - information systems and technology (is&t) Principal technician: radio operation (telecommunication) Basic salary: R477,652 to R515,885per annum - Ref no: CS 66/22 Requirements: A relevant National Diploma or higher or N6 certificate with two (2) years’ post-qualification experience or a three-year Telecommunication Electrician (P&T Trade test) qualification with two (2) years’ post-qualification experienceA minimum of five (5) years’ relevant experience in a senior role in Telecommunication Broad Band Radio maintenance/operations. Key performance areas: Supervise the maintenance of Telecommunication Broad Band RadioProvide expert technical into solution design on projects or problem solving in the domain of Telecommunication Broad Band Radio repair and maintenanceLead small technical teams to drive solution implementation and/or problem resolutionProvide technical expertise on acceptance and handover of installation or changeProvide ongoing operational support and supervision of staff in Telecommunication Broad Band Radio maintenance to ensure effective and efficient operations and adherence to SOPs, policies and guidelinesRisk managementAsset controlCo-ordinate contractor tasksEnsure that health and safety rules and regulations are followed by the Telecommunication Broad Band Radio maintenance teamProject administration and governance. Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated. By submitting your application for a position at the City of Cape Town, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection process.Closing date: 25 March 2022 Please quote the reference number of the vacancy in all communications.Certified copies of qualifications must be available on request.Copies of supporting documents will not be returned.Kindly note that applications will not be acknowledged in writing.Visit our website at www.capetown.gov.za/careers No late applications will be considered.If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.
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Must have an interest in vehicles (e.g. installing radios, alarms in vehicles, taking off panels)Must be able to speak English and Afrikaans.Must have a clear criminal record and a valid drivers licenceWe are based in Claremont, Cape TownPlease send your CV to amber@vmsfleet.co.za
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Administrative Assistant
Location: Johannesburg
Please send your CV to Michelle - kindo.m@abcworldwide.com
Our client is a leading food technology company focused on the flavoring and processing of meat and plant-based “meat” products.
KEY RESPONSIBILITIES
General Administrative Tasks
Office management and administrationTelephonic query handling (Via WhatsApp), client liaison, assistance, problem solving and follow-upPresentations and reportsReference list of equipmentNegotiate pricing with Overseas SupplierNegotiate pricing with Local SuppliersUpdating the quoting system with new machinery and updating pricing when Price Increases are applicable.Supplier communications regarding Specs, Orders and new quotations.Procurement process assistance and administrationQuotations management and related record keeping and administrationDiary management and planning
Customer Orders
Follow-up with the rep/customer for signed order and proof of payment of deposit. Equipment can only be ordered once a deposit has been receivedPrepare Indent and send to Shipping/Procurement
CGI Equipment List
Monitoring the CGI equipment list to make sure that as equipment arrives it is moved around in good time to meet with promised delivery datesFollow up with the warehouse to ensure that equipment is moved as requestedArrange with the workshop for a technician to do the installationArrange with the warehouse to deliver equipmentEnsuring that files are up to date for Accounts to invoice – including serial numbers
REQUIREMENTS / KNOWLEDGE
5 + years’ experienceBilingual (English and Afrikaans
QUALIFICATIONS
Grade 12
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzYxOTM5NDc1P3NvdXJjZT1ndW10cmVl&jid=1573059&xid=2361939475
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QUALIFICATIONS NEEDED
Diploma in Electrical Engineering or equivalent
NECESSARY EXPERIENCE & INDUSTRY ACCREDITATION / KNOWLEDGE
4 to 5 years relevant experience within a vaccine / biotech industry or equivalentSpecific machinery understanding and operational manufacturing experience within a similar environmentSound technical ability and hands on approach on maintenance activitiesExperience in having faced successfully local and international quality audits would be advantageous
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Ensure Utilities are maintained and servicedResponsible for monitoring of all systems that operate 24/7 and will be primarily responsible to respond to a breakdownEnsure service providers adhere to cGMP and Bio-safetyDraft and update relevant departmental SOP’s (Standard Operating Procedures) timeouslyUnderstanding on the principals of PLC’s, VFD’s, HMI’s and safety circuitsRead control panel electrical diagrams and correlate to installed partsTroubleshoot and fault find on control circuits and be able to find solutions to solve current issues or prevent future issues from occurringPerforms complex technical functions in support of engineering activities such as set up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electromechanical components and systems, experimental design circuitry, prototype models or specialized test equipmentWorks from schematics, diagrams, written and verbal instructionsConduct complex engineering tests to collect design data or assist in general research workAssist in the development of electronic equipmentAdjust and replace defective or improperly functioning circuitry and electronics components, using hand toolsRepair or modify cables and equipment returned by operational users or by personnel in the associated test and development areasAssemble experimental circuitry or complete prototype model according to engineering instructions, technical manuals, and knowledge of electronic systems and componentsRecommend changes in circuitry or installation specifications to simplify assembly and maintenanceAnalyse and interpret test dataAdjust, calibrate, align, and modify circuitry and components and records effects on unit performanceWrite technical reports and develop charts, graphs, and schematics to describe and illustrate system consideration by engineers in broader determinations affecting system design and proceduresUpgrade software and running software tests on existing electronic systemsMaintain detailed records of validity tests and upgrades perfo...
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IT Technician
Location: Paarl
Salary: R14000 – R15000
Requirements:
Experience Desktop set up, Servers, Networking, Cloud, VOIP, Fiber and CCTV.
Relevant IT certificates or qualification
Comptia A+ (or equivalent)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzgyMzZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1776969&xid=2323_8236
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Our company is a leading EPC and O&M provider with an extensive solar PV project track record throughoutSouthern & East Africa. Our dedicated team of solar experts is quickly growing, and we are looking for a selfmotivated, highly organized Senior O&M Engineer/Technician to assist our O&M department effectively operate our power plants The ideal candidate for this role will have 2 – 3 years’ experience within the solar PV industry and will come highlyrecommended for their ability to work independently, analyze, and interpret solar PV data. Not only will youroperations and maintenance skills be off the charts.If you are the perfect candidate for this role, you will find yourself focusing most of your activities on the operationsand maintenance of our solar PV plants across South Africa, Namibia, and Sub-Saharan Africa. Roles and Responsibilities:- Support Head of O&M with managing O&M field technicians - Provide technical support and oversight to O&M field technicians - Oversee and ensure technical compliance of the respective field technicians - Ensure timeous and compliant incident and maintenance reporting - Analyze plant performance data and make sure that plants are performing according to the SLA.- Assist with performing all contractual O&M tasks tailored to each site, whether planned or unplanned. Requirements:- Wiremans/BTech Degree, Preferably Electrical - Minimum 2-3 years’ experience in the industry (O&M Experience would be an advantage)- Experience with monitoring solar projects on various platforms, including but not limited to Huawei, SMA, Solar Edge, Tesla Powerhub, Meteocontrol.- Extensive experience with onsite trouble shooting and technical report writing- Detailed orientated, with a drive to establish and follow processes.- Understanding of PV system design, operation - MS Office applications - Willingness to travel- Driver licence- Valid Passport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NzM4MjI2NzM/c291cmNlPWd1bXRyZWU=&jid=1328252&xid=873822673
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Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
Responsibilities
Not only receives calls from but also initiates calls to the clients.Provides users with proper authorizations.Performs troubleshooting directly in the system of the customer, re-installs programs if necessary.Works with greater independence, possesses bigger authority and knowledge to solve problems.Contributes to solving problems on client-specific devices and applications as well.Solves the overwhelming majority of the problems, forwards only those cases that require specialized knowledge to the next level of support or to a local partner.Shares knowledge with colleagues
Shifts:
24/7, night and weekends
Qualifications - Skill description:
Must have (or be studying towards) any of the below certification:
Microsoft Certified Professionals (MCP)Microsoft Certified Desktop Support Technicians (MCDST)IT Infrastructure Library (ITIL) foundation
Be familiar with repair, analysis and measurement toolsStrong customer- and result-orientationTeam spiritGood interpersonal and communication skills (verbal and written)Understanding of easy to handle administrative tasksUnderstanding of IT – Microsoft Windows and MS Office (Word, Excel, Power Point, Outlook)Social competency to handle also hard emotionsGood ability to handle stress
Language knowledge required:
Advanced German
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTg3MTg4MjQ2P3NvdXJjZT1ndW10cmVl&jid=1163821&xid=1987188246
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
Responsibilities:
Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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IT & Infrastructure
The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
• • Incident Management functions and processes
• • Maintenance of Tickets
• • Incident Triage, making sure incidents are prioritized and managed correctly.
• • Resolving IT and Facilities related requests or incidents.
• • Ensuring that a high level of customer service and support is provided to all internal and external customers
• • Follow through with P1/P2 escalations
• • Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
• • Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
• • Password Management – Reset and unlock of user accounts
• • AD Administration, creating, updating and removal of user accounts
• • JML (Creating of new accounts, movement between campaigns, Terminations)
• • Asset management
• • Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
• • Effective communication to team leaders and end users.
• • Resolve all IT requests promptly
• • Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
• • Escalate unresolved incidents.
• • Maintain an accurate ASSET list.
• • Schedule adherence
• • Customer Satisfaction
Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
https://www.ditto.jobs/job/gumtree/1163168466?source=gumtree
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Main purpose of the job
Provide customer support by attending routine services (per OEM standards) vehicle repairs, on-road repairs and preventative maintenance in the workshop.
Requirements (qualifications, experience & skills)
Grade 12/Matric/National Senior certificateDiplomaCompleted Mechanic or Electrical qualification, related to Mechanical & Electrical repairs and diagnostic equipmentAdvantage - Certified DAF Master technicianMinimum of 4 years experience in a workshop environmentExperience with Truck repairs is essentialRoadside repair and vehicle diagnosis, Experience in Major component, Mechanical & electrical repairs and diagnostic equipmentIdeal: Previous experience of DAF vehicle maintenance and repairs
Role responsibilities
Diagnose vehicle mechanical faults and repair requirements accuratelyDiagnose vehicle electrical faults and repair requirementsRepair & maintain vehicle/s as assignedConclude job card/s accurately for all workshop activitiesComplete root cause analysis of major component failuresAttend to breakdowns, including stand-by service (day and night)Maintain levels of productivity and efficiency as instructedPerform shift work when requiredManage all Repair Shop Assistants in the workshop and ensure: all tools and equipment is in a safe area before and after usage, and in working orderDamaged tools reported in the workshop, by Service Technicians, are attended to with priorityManage all Repair Shop Assistants in the workshop and ensure the work area is safe prior to starting work
This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
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The role of a Hydraulic Technician (Offshore) involves crucial responsibilities related to the maintenance and repair of hydraulic machinery and equipment in offshore mining and plant operations.
Duties and Responsibilities:
Safety Compliance: Ensure strict adherence to Group Safety and Security policies to maintain a safe working environment.
Risk Assessment: Conduct comprehensive Risk Assessments for all activities to identify potential hazards and implement necessary safety measures.
Permits: Ensure compliance with necessary permits, including Permits to Work, especially for activities such as Hot Work.
Maintenance and Repairs: Perform safe inspections, maintenance, and repairs on all mining and plant equipment and machinery. Follow instructions provided by the Mechanical Supervisor (MECH SUPV) and Technical Supervisor (TECH SUPT).
Tool Maintenance: Maintain work tools in a safe and properly maintained condition, and ensure they are stored securely.
ROV Support: Assist in the launch and recovery of ROV seabed tools when required.
Housekeeping: Maintain proper housekeeping standards at all work sites to ensure a clean and organized workspace.
Qualifications:
Hydraulics Certificate: Possess a certificate or qualification related to hydraulics to demonstrate expertise in hydraulic systems.
Trade Theory: Strong understanding of trade theory relevant to hydraulic equipment and machinery.
Offshore Experience: Have experience working in offshore installations and performing hydraulic maintenance and repair tasks.
Valid Passport: Maintain a current and valid passport for travel and offshore assignments.
Seafarers Medical Certificate: Hold a valid Seafarers Medical certificate issued in RSA (Republic of South Africa) or Namibia.
Police Clearance Certificate (PCC): Possess a valid Police Clearance Certificate issued in RSA or Namibia.
Seamans Record Book: Maintain a Seamans Record Book issued in RSA or Namibia, as it may be required for offshore work.
STCW Courses: Have completed relevant STCW (Standards of Training, Certification & Watchkeeping for Seafarers) courses to meet industry standards and safety requirements.
The Hydraulic Technician plays a critical role in maintaining the hydraulic systems that are essential for offshore mining and plant operations. Ensuring safety, compliance, and the proper functioning of equipment are paramo...
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Trade Tested and Qualified Refrigeration Technician – Red Ticket & Gas Card a must Previous working experience [8-12 years] is essential as a Technician in an HVAC or refrigeration environment.
Ability to work independently with minimum call backs is a key to getting this position.
Working knowledge & experience of high intensity Refrigeration environments
Full working knowledge of multiplex & Co2 absolute requirementSupermarket LT & MT racks experience, both servicing & buildingKnowledge of repair, maintenance, and installation of cold/freezer rooms.Skilled in and understanding of all electrical systems related to HVACExperienced in using/programming remote monitoring systemsSkilled in Refrigeration system malfunctions diagnostics and determining appropriate repairs.Ability to communicate effectively with customers, team members and managementMUST relocate to Garden route [George)Must be willing to travel between Mossell Bay and Tsitsikamma regions
NB:
Please include copy of Trade Test and Gas Card when applying. Direct email is recruit@rmgrecruitment.co.zaAssistance with relocation will be provided
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Mechanical Design Engineer – Paarl Leader in supplier of liquid filling solutions has an opportunity for a Mechanical Design Engineer to join their Professional Team in Paarl/BolandFor the position you would be required to have: Diploma in Mechanical Engineering as minimum requirement.Minimum of 3 years’ experience in machine design and manufacturing.Minimum of 2 years’ CAD experience.Must be computer literate in MS Word, MS Excel, 2D CAD.Must be competent in 3D CAD machine design.Must have the ability to work independently as well as function within a team.Must be able to travel both nationally and internationally.A positive attitude, self-motivated and reliableKey Responsibilities (but not limited to these only):Produces efficient designs within the framework of simplicity, feasibility, cost efficiency and accuracy.Compiles assemblies and detailed manufacturing drawings in accordance with acknowledged manufacturing standards.Compiles part specifications, BOM’s, production orders and manuals.Implement engineering change proposals (ECP’s) on designs.Issues revisions and updates the manufacturing drawings, material lists and machine manuals.Lay-out drawing of customer manufacturing area.Drafting of P&ID.Provides technical support during manufacturing processes and for technicians on-site. Please apply online or contact David on 021 – 531 2015 for more information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzE5NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776427&xid=1108_177194
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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
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