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Join Us as an Executive Marketer: Shape the Future of Retail!
WHO ARE WE? In the dynamic world of retail, we stand tall, specialising in all things technical and mobile.
WHAT ARE WE LOOKING FOR?
Were on the hunt for a high-energy Marketing Executive whos ready to lead, inspire, and set the course for our talented team of marketing experts. As the Marketing Executive, youll be the architect of demand generation strategies that align perfectly with our business and brand goals.
Your role? Its pivotal. Youll collaborate with top-tier management and external partners, bringing your negotiation skills to the table to balance business needs and stakeholder interests. With an annual marketing budget of R80 million to R100 million at your fingertips, youll shape the marketing landscape.
WHAT WILL YOU DO?
Marketing Strategy & Business Development:
Craft strategic guidance for Marketing Plans, with a focus on Customer AcquisitionLead the orchestration of comprehensive marketing plansDrive ROI-focused strategies that align with our business objectivesCollaborate on Business Development strategies with the CCO
Marketing Planning & Messaging:
Lead marketing planning for key initiativesCraft compelling messaging with our Creative HeadMaster ATL media selectionExcel in digital media and ROI optimizationHandle supplier negotiations like a pro
Team Mentorship:
Mentor and guide a team of 20 senior marketing managers and specialists.Collaborate closely with our Creative Head on strategic projects.
WHAT DO YOU NEED?
Proven B2C marketing expertiseStrong grasp of messaging and creative strategiesIn-depth knowledge of your Lines of Business Exceptional leadership and negotiation skillsAdaptability in a matrix-structured organization.Tolerance for ambiguityProfound leadership and negotiation capabilitiesHands-on problem-solvingExcellent multitasking and attention to detailOutstanding communication skillsMinimum of 10 years of marketing or advertising experienceTrack record of leading diverse teamsThought leadership in marketingDeep familiarity with digital-first marketingStrong project management skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzE0MzM3NzgzP3NvdXJjZT1ndW10cmVl&jid=1719526&xid=1314337783
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Who are we: A prominent media owner in South Africa, with a dedicated focus on mobile gaming, offering a diverse range of advertising solutions to help brands and agencies reach their media objectives effectively. Who are we looking for : A sales executive with a proven track record in the marketing field.
What will you do:- Drive media sales by proactively engaging with brands and agencies to promote and sell our advertising platforms, with a particular emphasis on mobile gaming- Take charge of the end-to-end account management process, from initial sales to campaign implementation, ensuring an exceptional and solution-driven experience for our clients- Develop and nurture strong relationships with key players in the industry to establish a robust network that fosters growth opportunities- Thrive in a team-oriented environment, collaborating effectively with colleagues to achieve shared goalsWhat do you need:- Proven track record in marketing field- Exceptional account management skills, with a focus on providing effective solutions that meet client needs.- Strong understanding of the advertising industry- Excellent interpersonal and communication skills, allowing you to build and maintain strong relationships with clients and industry professionals.- Highly self-motivated, driven, and inspired by success, with a passion for delivering exceptional results- Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changing market trends and client demands- A team player with the ability to collaborate effectively with cross-functional teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDkwNDE0MzA2P3NvdXJjZT1ndW10cmVl&jid=1681443&xid=3490414306
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We are looking for a Head of Operations - Call Centre
Basic Function
Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, ProfitabilityEnsure all migrations are managed seamlesslyMap peer levels across client organization and establish peer level relationships within the client organizationEstablishing operational performance goalsWork with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunitiesPut control measures in place to ensure adherence to budget and cost control
Essential Functions
This position is responsible for Operations Key responsibilities include:
Formulation and execution of capacity and staffing plans based on medium term business forecastNegotiating and finalizing SLA’s with the Client - contract negotiationImplementing revenue and cost plansEstablishing a review/ reporting mechanism with the ClientDeveloping and approving incentive plansIdentify and champion black belt improvement projectsReview the progress of attrition action plans and check effectivenessProvide leadership to team of Managers, Asst. Managers and ExecutivesEnsure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
The Performance parameters include:
Client satisfaction (15%)Revenue and costs (40%)Process Improvement (10%)Employee satisfaction (10%)Attrition management (25%)
* The weightages may change from time to time depending on business requirements
Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions
Below: Senior Managers and ManagersAbove: VP OpsSupport: Training, HR & Process Excellence Teams and Client Relationship Managers
Primary External Interactions
Clients: Various levels (Processing Staff, Process Managers, Client’s Project management Office, Client’s Leadership)
Skills Technical Skills
Excellent Communication skillsGood Computer navigation skillsGood keyboarding speedBasic knowledge of off-shoring technology set-up like Bandwidth utilization etc.
Process Specific Skills
· Inbound call center experience is essential.
· Some level of experience in Back-office transaction processing preferred
· L&A Insurance, preferably US.
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODc2Njc5MzA/c291cmNlPWd1bXRyZWU=&jid=1481593&xid=687667930
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WHO ARE WE: A boutique communications agency; specialising in content curation, marketing and brand communication with extensive networks in global and African markets.
WHO ARE WE LOOKING FOR: A reliable smart creative PR specialist with good writing skills.
WHAT WILL YOU DO:
Attend weekly status meetings Update weekly Status reportsCompile power point presentations on going for clients to review pitch suggestions, quarterly and annual strategiesAssist in ideating executing the strategic plan set out per clientIdentifying, liasing and writing up of social media/ influencer programs and digital solutions across your client portfolio’s as per templates provided. Briefing of required press releases per clientAssisting with compiling media frameworksCompiling interview briefs for all clients for every interview generated Assist in pitching and persuading media to publish your client’s newsAssist in developing influencer strategies Developing media lists, media pitches monthly quarterly and if necessaryAnnual and Quarterly Competitive SWAT analysis and recommendationsCo-ordinate all media interviews for clients,Assist with and attend all required customer events, press launches, sponsored events with the sole purpose of media amplification, media and advocacy hostingAssistance with conceptualisation, compiling of presentation and strategy documents .Source and deal with all client eventing needs; budget management, creative solutions, timeous deliveries, post event reportsGeneral admin requirements in the office for MD will be required from time to time as well as other directors
WHAT DO YOU NEED:
Energy, passion and enthusiasm for the communication industry3 - 5 years experience working in a PR agency and currently working as an Account Manager or Senior Account Executive.Good media contactsRelevant qualifications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjAzMzk2NTMxP3NvdXJjZT1ndW10cmVl&jid=1367998&xid=2203396531
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A leading Healthcare business is looking for a Social Media Manager who will be responsible for planning, implementing, managing and monitoring the companys Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales.
SKILLS/PHYSICAL COMPETENCIES
Social Media Strategist using social media for brand awareness and impressionsExcellent knowledge of Facebook, Instagram, Twitter and other social media best practicesComprehensive insight into social media monitoring resources and metricsUnderstanding of SEO and web traffic metricsExperience with doing audience and buyer persona researchGood understanding of social media KPIsFamiliarity with web design and publishingExcellent multitasking skillsGreat leadership skillsCritical thinker and problem-solving skillsTeam playerGood time-management skillsGreat interpersonal, presentation and communication skills
Key Performance Areas (Core, essential responsibilities –outputs of the position)
· Develop, implement and manage our social media strategy
· Define most important social media KPIs
· Manage and oversee social media content in conjunction with Content Managers and the Marketing team - to ensure content is aligned with strategy and content drives engagement and increased sales through our social media audience.
· Measure the success of every social media campaign
· Stay up to date with latest social media best practices and technologies
· Collaborate with Marketing, Sales and Product Development teams
· Monitor SEO and user engagement and suggest content optimization
· Develop influencer and brand advocacy network
· Provide constructive feedback in order to align and pivot content/strategies to changing market forces
· Maximise ROI of social media campaigns
· Aligning and pivoting social media campaigns in line with social media algorithm changes
· Social media competitor analysis: Activity, spend, ROI
· Social media trends analysis and recommendations
· Social media case study development for internal skills development
· Kaizen reporting based on campaign analysis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjg2NDAyODE1P3NvdXJjZT1ndW10cmVl&jid=1262634&xid=1686402815
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A software development company is looking for an experienced Account Manager to join their team.
Key deliverables• Ensure client is sufficiently enabled to maximise solution utilisation• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied• Effectively partner with the rest of the services team to ensure the overall teams success• Effectively partner with the business development manager team to ensure optimization opportunities are realized• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Maintain accurate client records, keeping track of any contract updates and renewals• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients• Take inquiries and requests from customers and address their needs• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Generate progress reports to give to clients and higher-ups within the organisation• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities• Management of customer communications• Understanding of Internal Audit and Risk Management• Problem solving skills and ability to deal with potentially difficult clients• Mature individual with high level of emotional intelligence• Proven track record of meeting or exceeding quotas and receiving positive customer feedback• Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills• On the ball• Highly accurate• Strong communicator• Sense of humour• Accountability• Detail-orientated• Driven• Financially literate• Success-orientated
Education and qualifications• Matric certificate• Completed Business Degree / similar is highly preferable
Details of experience• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level• S...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzOTg4MjgwP3NvdXJjZT1ndW10cmVl&jid=1184962&xid=2133988280
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My client is looking for Customer Service to work from home
Requirements
1-year unbroken service in an International Industry or
1 year in a Financial Insurance Industry or
Strong customer service experience / Retail
Must have Grade 12
Must be SA Born citizen
Must be credit and crim clear
Must have worked in Customer Service Environment before
Must have active fibre line or area must be fibre ready
Training can be up to 12 weeks (paid training)
Working hours between 3 pm and 6 am (9-hour shift)
Must be available immediately
Offering
Salary R6500+5% towards provident fund+ R764 towards medical aid + R600 fibre contribution (only kicks in after they work from home)
Incentives are paid to top performers
Transport provided only drop off
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTgwMDE4ODM/c291cmNlPWd1bXRyZWU=&jid=377172&xid=758001883
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WHO ARE WE?
Were not just an events business; were a dynamic, one-of-a-kind playground for brands.
WHO ARE WE LOOKING FOR?
A dynamic, experienced sales pro! We want you to champion our media and event spaces. Your mission: build client relationships, spot opportunities, and drive revenue. We need a media industry expert with an extensive network and a passion for exceptional customer experiences.
WHAT WILL YOU DO?
1. Business Development:
Identify and target potential clients, creating new opportunitiesBuild a robust network in media and eventsSeek partnerships to expand our client base
2. Sales and Revenue Generation:
Crush sales targets promoting our unique spacesDeliver persuasive sales pitches highlighting our valueSeal deals, ensuring satisfaction all around
3. Relationship Management:
Nurture existing client relationships for repeat businessAddress client inquiries professionally and promptly
4. Market Research and Analysis:
Stay updated on industry trends and competitionAnalyse data for sales optimization
5. Collaborative Approach:
Team up with marketing for effective campaignsEnsure seamless event execution with our operations team
WHAT DO YOU NEED?
Experience and Skills:
Proven sales success in media and eventsA vast network in the industryTop-notch negotiation, communication, and presentation skillsOrganised, self-motivated, and a team player
Industry Knowledge:
Stay current with media and event trends
Personality Traits:
Outgoing, charismatic, and great at building connectionsGoal-oriented with a positive attitude
Education:
Preferably, a bachelor’s degree in related fields
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwMzk3ODU1P3NvdXJjZT1ndW10cmVl&jid=1719528&xid=4040397855
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Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal customerBasic AD user account and Google account administrationNB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis
Minimum Requirements:
Diploma or certification in IT2 years experience as an IT Service Desk Analysts serving customersTech savvy with working knowledge of operating systemsITIL experience advantageousExperience with CRM system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk1MTIwMjc1P3NvdXJjZT1ndW10cmVl&jid=948487&xid=1495120275
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With a stunning selection of brands in the form of hotels, vibrant bars, spas and boutiques, our client is one of the trendiest hospitality groups in Cape Town, South Africa. They are looking for a Marketing Coordinator to join their creative team.
DUTIES WILL INCLUDE
Menu updates: co-ordinating all suppliers up to deliveryEvents & Activations: Assist with conceptualisation of Events & ActivationsExecute the marketing campaign around any event or campaign and set up a tracking system for all marketing initiativesRequesting quotes from external suppliers and submitting for approvalFollow-up on deadlines with suppliersOversee the reviews to ensure that all is responded to timeouslyMarket research and evaluating market trendsWebsite Updates (outsourced): Copy / content updates, Menu updates & promotions
REQUIREMENTS
Marketing background in a similar environmentAble to multi-taskGood communication skillsVery computer literate – comfortable with technologyEnergetic and willing to go the extra mile
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU3MzQ0ODE3P3NvdXJjZT1ndW10cmVl&jid=1303213&xid=3357344817
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Who we are: An award-winning PR, Talent and Influencer Marketing company in the entertainment sector with offices in Cape Town and Los Angeles. Work with high-profile artists and celebrities including supermodels, stars of the big and small screens, musicians and sports people from around the world.
Who we are looking for: An Account Manager with strong experience in the PR/Advertising industry with at least five years’ experience in the Communications/Advertising industry and a good network of contacts. Project management, Reporting and Analytics will be a critical part of this role, alongside managing inter-agency relationships. The candidate must be based in Cape Town.
What you will do:
Client relations: ongoing working relationship with brand manager/marketing manager and inter-agency partners to ensure execution of requirements on brand strategy and communicationsHave the ability to manage multiple stakeholders, both internal and externalMedia planning: overseeing and managing the implementation of a PR calendar according to brand strategyInfluencer marketing: Create, manage, and implement influencer content calendar/s according to brand strategyIdentify, recruit, and establish relationships with influencers relevant to our clients brands and campaignsScouting and casting new influencer talent across various African marketsMaintain ongoing communication with influencers, fostering trust and collaborationNegotiate terms, fees and deliverables with influencers to secure partnershipsDraft and execute influencer contracts and agreementsCoordinate campaign logistics, including content creation, posting schedules and product shipmentsEnsure that influencers adhere to campaign guidelines and deliver content as per the agreementReview influencer-generated content for brand alignment, quality, and compliance with guidelinesResearch and Reports: compiling reports applicable to industry trends, analyse campaign performance metrics, including engagement, reach and ROI
What you must have:
Previous experience in a similar account management and brand communications roleAt least five years solid experience with traditional external PRA proven track record designing and implementing PR/content distribution (Influencer) campaignsA keen interest in entertainment and culture, especially from an African perspectiveKnowledge of the South African media landscapeExperience generating contentA proven track record of driving resultsOrganised and methodicalAn eye for detail and an ability to see the big pictureAbility to juggle multiple projects, prioritise, meet deadlines and communicate effectively
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTcxOTkzOTExP3NvdXJjZT1ndW10cmVl&jid=1596437&xid=1171993911
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WHO ARE WE? A well-established insights-led creative agency specialising in all aspects of marketing with the primary focus being on the digital consumer journey.
WHO ARE WE LOOKING FOR? A Brand Strategist who will be responsible for shaping the direction and success of various client campaigns through, predominantly, digital ecosystems and, if required, other BTL and ATL channels.
WHAT WILL YOU DO?
Holistic Brand Solutions: Collaborate with internal and external teams, including brand, creative, and digital strategists, to develop comprehensive brand solutions that take a digital-first approach.Data-Driven: Utilise an insights-driven approach to make strategic decisions based on data analysis and interpretation. Translate data into actionable insights for client strategies.Client Understanding: Unpack and deeply understand client objectives and priorities to determine the type of solutions required. Formulate a clear and strategic opinion on client issues and identify opportunities.Target Market Analysis: Define and comprehend the core target market through demographic, psychographic, behavioural, and attitudinal analysis. Use these insights to inform brand development and product platform ideation.Brand Development: Develop brand ideas, architecture, positioning, and value propositions based on gathered insights and client objectives.Channel Ecosystems and Customer Journeys: Articulate channel ecosystems and digital customer journeys, aligning and integrating various channels such as web, search and social to create seamless brand experiences.Trend Analysis: Stay current and connected to popular culture, identifying and highlighting key trends, insights, and foresight that can be integrated into client strategies.Reporting: Demonstrate the ability to report on the performance of campaigns, which includes identifying insights and making recommendations.Strategic Sounding Board: Act as a strategic sounding board, collaborating across disciplines such as creative, strategic, digital, and media to ensure the alignment of strategies and objectives.Campaign Reporting: Report on campaign performance and always-on activities, conducting opportunity analysis to refine strategies and tactics.Presentation Skills: Be comfortable creating and presenting campaign decks to both internal and external stakeholders, effectively communicating the strategic vision and rationale.
WHAT DO YOU NEED?
Experience: Minimum of 5 years’ experience as a Brand Strategist in an agency environment, demonstrating a proven track record of successful campaigns.Education: Hold a degree or notable certification in Brand Strategy or Data Analytics, showcasing a strong academic foundation in strategic thinking. Certific...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDM1NTUyMTA0P3NvdXJjZT1ndW10cmVl&jid=1720531&xid=4035552104
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Who are we: An established and renowned media solutions group, leading the way in delivering innovative media advertising solutions to our valued clients. With a rich history and an eye towards the future, were looking for an exceptional leader to steer our sales efforts to new heights.
Who are we looking for: Are you a dynamic leader with a proven track record in media sales management? If so, we want you to lead our dedicated sales teams to even greater success. As the Head of Sales, you will play a pivotal role in shaping our future and expanding our reach.
What will you do:
Leadership and Mentorship: Lead, inspire, and mentor our sales teams to achieve exceptional results
Account Growth: Drive the expansion of active accounts across all regions, seizing new opportunities for growth
Sales Strategies: Develop and implement effective sales structures and strategies to maximize revenue and market presence
Forecasting: Provide accurate quarterly and annual sales forecasts to guide our business strategies
CRM Excellence: Champion CRM adoption and accuracy to streamline processes and enhance customer relationships
Sales Enablement: Collaborate closely with the Sales Enablement team to ensure our sales force is armed with the latest, most compelling sales collateral
Stakeholder Management: Cultivate and manage relationships with key stakeholders, both internal and external, to align our efforts with the broader organizational goals
What do you need:
Leadership Experience: A minimum of 5 years of successful experience leading sales teams
Media Advertising Expertise: Strong background in media advertising is essential, providing you with the industry knowledge to excel in this role
Radio Advertising Experience (Beneficial): Familiarity with radio advertising is a valuable asset that will set you apart
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzI5NDM0MDMzP3NvdXJjZT1ndW10cmVl&jid=1700155&xid=1729434033
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Who are we? A multifaceted destination offering a truly remarkable space that serves as a vibrant hub for leading retail brands, social interaction, and exciting events.
Who are we looking for? A hospitality manager with strong leadership and sales abilities who has a keen awareness of current trends in the food and beverage industry.
What will you do?
The primary roles of the Hospitality manager are being responsible for organising and overseeing the daily operations within the retail environment. The Hospitality manager will also be required to drive sales of the eventing spaces as well as promote the eventing spaces through various channels (Events companies/Agencies/Event space platforms)
What do you need?
BSc/BA in hospitality management (preferable)5 years previous work experienceHospitality & Service training experienceSales experience and track recordCompetency with Microsoft programs (Excel and PowerPoint)Business Negotiation, closing, relationship building and Presentation SkillProven track recordExcellent organisational skillsOutstanding communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTA0NTc1NzY3P3NvdXJjZT1ndW10cmVl&jid=1736979&xid=1504575767
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The Company: A global pharmaceutical company.
Looking for: a Research Scientist.
What you will do: Develop efficient and novel drug delivery technologies and formulations.
Key Performance Areas:
· Setting up laboratory experiments, scientific literature search and analysis
· Liaising with different departments such as regulatory, supply chain to track the progress of projects
· PMF updates with project manager, project progress updates, research meetings and preparation of research projects
· Preparation of list of chemicals and reagents, meetings with KOLs, searching for KOLs and research partners, presentation of the research projects to the leadership team.
Minimum Requirements:
EDUCATION:
DESIRABLE SKILLS AND EXPERIENCE:
· At least 2-3 years of post-doctoral research experience demonstrating independent research outputs
.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTc5NDM2MTQ5P3NvdXJjZT1ndW10cmVl&jid=1302635&xid=1579436149
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Our client, a global education group, has an exciting opportunity for an IT Manager to join their team in KZN You will work 2 days in Ballito and 3 days in Umhlangha.
Position Summary
As part of our global standardisation initiative, the client has re-organised their IT Operations department in South Africa to provide a professional and effective IT service. This strategy increases their competitive edge in the private schooling sector. Within the multinational group, their IT departments continually transfer best practice knowledge between their various schools in the different countries.
The South African IT support staff will work in a dynamic, fast-paced environment which provides services to all users both onsite and via remote connection. Service enquiries will go through the Centralised Helpdesk. As part of this Group, this position will also have responsibility for Group IT Projects.
The South African IT Operations team will form a significant part of the Group as a central hub.
We are looking for a competent IT Manager, who will handle the most difficult or advanced problems, including managing the regional Team of L2 support colleagues. Their expectation is for this person to be an expert in more relevant IT technician fields and be responsible for research and development of solutions to new or unknown issues. One of the primary functions of this position is to supervise a variety of technical projects related to the setup, maintenance and support of the schools IT systems.
Duties of the Technical Support Regional Team Lead include:
Being responsible for IT Operation within the region, inclusive of 2 direct reportsManage caseloads (full escalations and requests for assistance)Diagnose and solve technical issues at 3rd Support Level and where needed, escalate to external vendors and to other internal teamsProvide technical assistance and remote troubleshooting support including availability to perform on-call (after working hours) activitiesDetect, investigate, recreate and raise defects. Track defects through internal systems and turn-around fixes for production issues, set up environment to reproduce issues and test potential work-arounds and develop ad-hoc solutions to address issues as work-aroundsWrite and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use, leverage opportunities for continuing educationManaging main IT stakeholders in the regionsWork closely with the Regional IT Manager to improve customer satisfactionManaging IT OPEX and IT CAPEX for the given regionAnalysing tickets and work load for the given...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjczNTgyNDcxP3NvdXJjZT1ndW10cmVl&jid=1187695&xid=2673582471
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Who are we: A premier digital platform for Pan-African creators to share, monetise, and amplify their creative endeavors through subscriptions, payment links, and brand partnerships.
Who are we looking for: A Content and Community Marketing superstar to join our friendly, hard-working and ambitious team! Are you a hard-working individual who thrives in fast-paced creative environments, is easily adaptable, proactive, and always has your finger on the pulse with all things Africa and pop culture trends?
What will you do:
CONTENT DEVELOPMENT
Create engaging high-quality written, visual and multimedia content, including blog posts, articles, videos and infographics for social media and email marketingWrite regular/consistent marketing and supporting articles for our Creator PlatformSupport with website copywriting for our supporting business pagesResearch and generate creative ideas for content that align with our brand’s goals and target audience, ensuring that content is informative, engaging and aligned with SEO best practices when applicableMaintain a content calendar and ensure consistent, on-brand messagingStay updated on industry trends and competitor content to identify opportunities and maintain a competitive advantageWrite a variety of written content; everything from news stories and long-form features in accordance with the established procedures and standards outlined in our editorial style guide, AP style guide and SEO guidance documentKeep up-to-date with the latest current affairs, business, social issues, topical and/or social-led trends, and stories in Africa and across the African diasporaProvide support and guidance with regard to social media, marketing/PR, design, Production, Editorial and Brand Partnerships
EMAIL MARKETING
Plan and execute email marketing campaigns to nurture, engage and grow our subscriber baseSegment email lists to deliver targeted and personalised contentManage the creation of compelling email content, including newsletters, product updates and promotional campaigns Gathering information from key internal stakeholdersMonitor email performance metrics and adjust strategies for improved open rates, click-through rates, and conversions
COMMUNITY BUILDING & MANAGEMENT
Identify and engage with key influencers and advocates within the companys community to amplify brand reach and community growthFoster a sense of belonging and loyalty among community members through regular interaction and recognitionGather feedback from the community to inform product or service improvementsStay updated on industry trends and incorporate them into content strategies...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjg5MDY1ODExP3NvdXJjZT1ndW10cmVl&jid=1711434&xid=1689065811
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603
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Description
Are you…
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast paced and fun working environment?
Yes? Read on…
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members, complex flight inclusive itineraries covering several destinations within UK, Europe and world-wide.
Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.
The role will based on a fixed shift pattern and will require some evening and weekend shifts.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
Requirements
We are looking for:
Fluency in English and Italian. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skillCandidate will need to be based in Cape TownMinimum of 5 years’ experience in outbound retail leisure travel essentialRecent GDS experience is essential (within the last 2 years), Amadeus preferable.Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent r...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTY5OTgzP3NvdXJjZT1ndW10cmVl&jid=1160091&xid=2906169983
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Who are we: Leaders in the digital and OOH of media space.
Who are we looking for: A dynamic, experienced, passionate well-networked Media Sales Executive!
You should be a professional, positive, outgoing person who is driven to succeed. You need to be a self-starter and be confident and love getting in front of clients to develop business relationships. You also need to be commercially minded and have good business acumen.
What will you do:
Sell advertising space to your established network.
What will you need:
Have a strong and demonstrable network of contacts with media agencies.Must have a minimum of 4 years’ experience in media sales in media sales.Be a motivated and focused individual with great organisational and interpersonal skills.A high level of numeracy and literacy with strong attention to detail.Highly proficient in Powerpoint, story-telling and pitching / presenting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDI0NTcxNzQyP3NvdXJjZT1ndW10cmVl&jid=1450218&xid=4024571742
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