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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503
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Are you a seasoned climate change and nature professional, passionate about driving positive impact through strategic financial initiatives? Look no further! An exciting opportunity awaits you at one of the top banks in the industry. We are actively seeking a dynamic and experienced Lead Climate Change and Nature Consultant to join our team and play a pivotal role in shaping the future of sustainable banking
Purpose
Utilize a climate and nature lens to support the banks Purpose of using financial expertise for positive impact. Lead and implement the bank’s transition to net-zero by 2050, aligned with international best practices and policies.
Key Responsibilities
Develop and mature Company’s strategy and response to climate change and nature.Address risks and opportunities related to climate change and nature.Mature position statements and policies regarding climate change and nature.Develop mechanisms to increase Company’s climate and nature-related ambitions.Own and drive the company’s Net-Zero Transition plan with science-based targets.Develop guidelines, documents, and policies for climate change adaptation and mitigation.Establish baseline measures to monitor progress against KPIs and targets.Present clear and concise information to internal and external stakeholders on climate change and nature impacts.Develop strategic partnerships and alliances, representing the company effectively.Conduct research on global and domestic climate change and nature developments.Contribute to TCFD and TNFD reporting.Input into Companys stakeholder reports.Build and deliver climate change- and nature-related training programs.Promote sustainable development knowledge among leadership and staff.Implement and coordinate cross-cutting projects for the Company Group Executive Committee.
Requirements
Must have Bachelors degree in science, environmental management, or related field.Post Graduate qualification in relevant field advantegeos.Registered with South African Council for Natural Scientific Professionals.Over 10 years of professional climate and nature operational or consulting experience.Management of or involvement in a net-zero transition plan.3-5 years of stakeholder engagement experience.Experience in financial services, sustainable finance, or strategy consulting.Understanding of carbon accounting methodologies and footprints.Knowledge of climate risk, mitigation mechanisms, and related frameworks.Familiarity with South Africa’s climate and nature-related legislation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjk1MDU4MTk3P3NvdXJjZT1ndW10cmVl&jid=1754486&xid=1695058197
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The role of a Strategic Partnerships Manager to drive key collaborations for Development Finance Institution (DFI). Responsibilities include identifying opportunities, engaging stakeholders, evaluating business cases, and managing MoUs. Part of the role is monitoring progress, implementing development plans, and leading a dynamic team.Required is a Degree in Finance, Accounting, Insurance, or equivalent with 7 years experience in New Business Development, Strategic Partnerships, and Stakeholder Management. Exposure to banking/insurance is advantageous.Ready to make a lasting impact? Apply now and be part of shaping the future of South African agriculture!
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
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Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market).
JOB DESCRIPTION
An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts.
Duties may include but are not limited to:
Drive and develop, implement and maintain quality standards in accordance with relevant audit guidelinesSupport the team with regional audits of dealer and wholesaler warranty claimsEnsure the team supports the drive of sales to the workshops with test equipment & software and enforce support from the team to the workshopsDrive the team to enforce compliance standards through the networkDrive the team to support technical training to the workshopsSupport the development and lead concept strategySupport the formulation and implementation of growth strategiesTNS, QTY and EBIT responsibility for the departmentDevelop and lead network expansion accordingly to mid- and long-term business planLead the team to analyse competitors’ activities and assess opportunities for business developmentFormulate and implement specific recruitment and consultancy strategy in defined focused countries in alignment with the workshop concepts & service department and relevant supporting departmentsOrganize, lead, & participate in regular and Ad Hoc meetings
MINIMUM REQUIREMENTS
5 years+ experience in workshop sales and consultancyFully proficient in English (Speak, read, and write)Computer literate with excellent skills in MS Word, Excel, PowerPoint, and OutlookSAP knowledge and experience advantageousTechnical understanding of the automotive industry, specifically the workshop environment, is mandatoryValid Drivers License is mandatory
PERSONAL CHARACTERISTICS
Self-motivated and disciplinedDetail orientedInterpersonal skillsAbility to take initiativeWillingness to learnAnalytically inclinedAbility to build sustainable relationships
QUALIFICATIONS
Grade 12 / Matric Certificate and a Diploma / Degree in Marketing, Business Administration or related fieldWorkshop Technician Qualification
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODA1ODc2NjAzP3NvdXJjZT1ndW10cmVl&jid=1139851&xid=1805876603
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Senior Associate Quality is responsible for transactional quality monitoring and quality improvement based on the company’s Quality Management Framework
Roles and responsibility
Perform quality audits and evaluationsProvide Feedback and coaching to improve customer experienceParticipate in team huddles to discuss Quality Scores and opportunity areasProvide process updates as per requirementParticipate in internal/external calibration sessionsHandle transactions to stay in sync with OperationPublish quality trends, feedback and improvement /enhancement reportsProduce Quality reports and dashboards such as TNI, Pareto etc.Ensure compliance and conduct, drive customer experience improvementContribute to the development of short- and long-term goals of the processEnsure quality and CSAT targets are always met
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2+ years of experience as a Quality AnalystA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTkyMDUzMzI/c291cmNlPWd1bXRyZWU=&jid=370509&xid=359205332
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Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
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KEY OUTPUTS
Creative planning and designing of itinerariesManaging the reservations process for bookings in a manner which ensures guest budget is achievedHandling of bookings from quote to finalising, invoicing and travel documentsConsistent and clear communication with agents, sales teams, preferred supplier partners and colleaguesEmergency duty will be on a rotational basis as per the DMC Emergency BOPWorking hours early and late shift on a weekly rotational basisCalm and professional manner of servicing agents and guestsProactive selling of our products and services ensuring the best possible safari for the guestsAn independent, curious and “can do it” natureUpholding the values of the company... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
A passion for delivering service excellenceAn in-depth knowledge of Tourplan advantageousA good knowledge of South Africa, Southern and East Africa preferableA willingness and aptitude to learn
KEY SKILLS REQUIRED
Good understanding of terms and conditions, product knowledge, third party and company Product destinationsUnderstanding of travel industry channelsExcellent computer skills including:Tourplan advantageousESS is essentialMS Office applications such as Word, Excel, PowerPoint and OutlookWETUUnderstanding of quantitative and qualitative data analysis and being able to make decisions based on these analysesUnderstanding and knowledge of the different markets in which the company operates inRelevant understanding of Business to create and formulate a strategy and make commercial decisionsSales process and methodologiesProblem-solving skillsExperiential Creativity (Crafting Experiences)Guest / Client Delight
PERSONAL CHARACTERISTICS
Good interpersonal skillsSense of urgencyPassionate about guest delightDiligence and self-motivation to meet deadlines and keep on top of your jobWillingness / ability to share information and teach and inspire others
PERSONAL GROWTH
Excellent communication skills (E.g. verbal, written, reporting and body language)Time managementTeamwork and interpersonal skillsConflict management and resolutionAttention to detailAdministration and organization skillsP-drive NavigationPaperless filingSpeed Reading and Typing
EXPERIENCE REQUIRED
Minimum of ...
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Responsibilities
Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and windows scripting/automationInfrastructure projects data centre moves, offshoring applicationsDrive improvement and compliance across Windows server technologiesProvides Level 2,3 infrastructure supportExecutes all or most project tasks for systems and applications with minimal integration points for existing technologies/processesExecutes systems management to ensure optimal current and future efficiency and functionalityAssess project requirements and provides design inputExecutes upgrades, migrations, optimizations, new implementations and identifies and resolves efficiency issuesWrites scripts, templates, interfaces and utility applications to continuously improve functionalityExecutes design and deploy activities for operating environmentsImplementation and Troubleshooting WSUSImplementation and troubleshooting of DNSKnowledge of SQL serversImplementation of Storage server /Raid ConfigurationKnowledge of Linux OS and commandsAntivirus servers’ management experiencesOffice 365 Console management experiencesReports management exposure.Good communication and positive attitudeAsset Management experiencesITIL Process awareness.
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Who are we: We are relevant change-makers who unlock creativity for workplaces – adding Creative Intelligence (CQ) to a full range of communication, marketing and branding solutions.What do we need: PR Account ManagerWhat will you do:Client relations: Demonstrate excellent client relationships and ability to manage their expectationsClient meetings: Drive participation in client meetings, managing meeting protocols, agendas, status reportsUnderstanding: Demonstrate a detailed, thorough and informed understanding of your clients’ businesses and knowledge of their competitors for effective idea generationProject management: Manage comms. campaigns and PR activities timeously and within budgetDemonstrate value to your clients by keeping them abreast of competitor and industry newsReviews: Take responsibility for planning and compilation of client review documents/presentations/reports and participate in client review meetingsWhat will you need:Must have agency experienceo Write press releaseso Manage release distribution on your owno Compile media lists and keep them up-to-dateo Pitch for broadcast interviews and prep the client appropriatelyo Compile PR reports and present to cliento Strategy developmento Look for and pitch opportunitieso Competitor analysiso Managing media at media eventso Social community management on behalf of cliento Social media reporting o Compiling social media postso Compiling social media calendars / strategy· Any event management would be a plus / not essential· General account management and run-of-the-mill communications work
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The purpose of this role can be defined into the following distinct functions:To provide a client centric and service orientated Human Capital advisory service to business in the implementation of people strategies and initiativesSupport the operationalizing and execution of people strategies. To be a trusted, credible people coach and advisor to line managers and employees alike.Ensure the effective risk analysis, mitigation and management of people practices and processes in the businessQualificationRelevant degree in Human Resources or related.Postgraduate degree would be advantageous.Knowledge SkillsMinimum of 5-8 years of progressive, practical exposure/application of human resource management processes with a generalist background and exposure to recruitment, selection, training, talent management, organisational development, change, recognition and reward, employee relations relevant legislation and employment laws within a complex environment.Strong background in partnering with the diverse stakeholders. Experience in use and application of relevant psychometric assessments with certification as an assessment practitioner being advantageous.Knowledge and understanding of various Labour Laws.Knowledge and understanding of end-to-end recruitment and disciplinary processes.Knowledge of performance management methodologies, processes and practices.Knowledge and of various Change Management methodologies and practices.Knowledge of Talent Management processes including succession planning, 9-Box Grid.Knowledge of various team interventions such as Assimilations.Knowledge and understanding of workforce planning and people strategy implementation.Knowledge and understanding of Employee Wellness processes.Knowledge and understanding of driving transformation in the business through culture management, employee engagement, etc. HC ExecutionPartners with the Senior HCBP to drive the implementation of strategies that will engage people in delivering the organization’s vision. Partners with Senior HCBP and COE to ensure execution of relevant HC projects as per the business needs Communicate and engage with respective Divisions’ management and/or employeesObtain feedback with regards to implementation and ensure such feedback is translated back to HC Strategy and processesEnable the HC Service and Operating ModelProvide expert advice and coaching to all stakeholders when appropriateDevelop and promote ongoing feedback mechanisms for employees to influence the continuous improvement of HC services and processesIdentify new opportunities for HC to add value to the business.Provide inputs and guidance on HC requirements for businessImplements, communicates and offers advice on standard HC systems, processes, policies, procedures, plans, and ensure programs are in place and effectively utilized (reward and recognition, employee relations, workforce planning, resourcing , performance management, etc.).High Performance Culture ImplementationSup
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Our Client a Global tech firm is seeking a Principal Specialist BI Architecture to join their team in Randburg on a contract basis. They offer stability, growth, attractive rates and a great working environment.Candidates will be working fully onsite and need to be fully vaccinated (proof will be requested)This role is responsible for investigating and implementing key technology trends to ensure the organisation has tools and processes that are fit for purpose to deliver actionable insights. Collaborate with internal teams to understand priorities and tools required to deliver insights that enhances customer experience and drive business growth. implementation of innovative technology that include robust change governance in systems and processes supporting all aspects of the organisation .Responsible for the ownership and strategic input into associated end to end data platforms and assets. Manage teams of data architects. Key Roles and Responsibilities:Implement best practices in data management, governance, and analytics to ensure the accuracy, security, and usability of the data.Ensure that data is managed in a consistent and secure manner, and that governance policies are in place to protect sensitive information.Ensure that data is of high quality, with proper validation, cleansing, and enrichment processes in place and continuously monitor data quality and ensure that data is accurate, accessible, and usable for business purposes.Deploy analytics tools and platforms that enable the business to extract insights from data and make informed decisions.Ensure that tools are user-friendly and that all team members have the skills and knowledge they need to use them effectively.Maintain, support, and enhance the business intelligence data backend, including data warehousesMap configurations and complex data architectures, ensuring documentation meets current and forecasted needs.Formulate and recommend standards for achieving maximum performance and efficiency of the data warehouse ecosystem.Participate in the planning for retirement of systems or programs, and migration of systems infrastructureWork closely with business advisory to ensure prioritisation of organisational and departmental objectives and projects.Champion data quality, integrity, and reliability throughout CII by designing and promoting best practices.Provide assistance to data engineers and analysts with issues needing technical expertise or complex systems and/or programming knowledge.Provide on-the-job training for new or less experienced team members.Provide technical training to external team members to foster stronger cross-departmental relations.Provide input to architectural decision making.Be involved in architecting and developing micro-service platforms and interfaces.Participate in the agile delivery process as and when need.People Management ExperienceManage team members to ensure effective delivery of business unit objectives.Develop a high performing team by emb
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Our Client a Global Tech firm is seeking a Senior Specialist Insight and reporting/ Data analyst (Senior, Intermediate and Junior) to join their team in Randburg. They offer stability, growth, attractive rates and a great working environment.The Senior Specialist Analytics and Insights is responsible for providing expert-level support in the development and management of reporting, analytics, and insights for an organization. This role involves analyzing data to identify trends, opportunities, and issues that can inform business decisions and drive growth. The Senior Specialist will also be responsible for the creation of dashboards and reports that provide a clear understanding of business performance and enable effective decision-making. In addition, data modelling and mapping is a vital part of the role to enable reporting.Key Roles and Responsibilities:Ensure adherence to departmental and company policies and rulesEnsure compliance to all South African IT legislation and governanceEnsure continuous improvement of standard operating proceduresContribute to the development and management of Service Level AgreementsEnsure adherence to Data Governance policies and procedures as well as POPIA and GDPR principalsGather and analyse data from multiple sources to identify trends, patterns, and insights that inform business decisionsDevelop and deliver reports that provide stakeholders with actionable insights and recommendationsCreate and maintain dashboards that visualize key performance indicators (KPIs) and other relevant metricsWork with cross-functional teams to identify data requirements and ensure data accuracy and integrityCollaborate with other teams to integrate data from various sources and systemsIdentify opportunities for process improvement and automation to enhance the efficiency and effectiveness of reporting and analyticsStay up-to-date with industry trends and best practices in reporting, analytics, and insightsLead analytical and reporting delivery within teamsShare knowledge and practical experience with the analytics and insights communityChallenge and contribute to the development of architectural principles and patternsMentor and coach junior analysts to develop their skills and expertise Academic Qualifications and Certifications:Bachelors degree in computer science, Information Technology or Equivalent QualificationCompetency Certifications in Databricks, Azure, Data Analysis, and other technologies highly advantageous8-10 years of experience gathering requirements and analyzing dataExperience working with data visualization tools such as Tableau, Power BI, or QlikViewProficiency in SQL, Python and other programming languages commonly used in data analysisAdvanced Excel and PowerPoint skillsSkills SummaryBig Data Solutions, Business Analysis, Data Analysis, Data Analytics, DATABASICS, Data Lake, Data Modeling, Data Structures, Unstructured Data
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Our Client a Global tech firm is seeking a Senior Data Engineer (Junior, Intermediate and Senior positions available) to join their team in Randburg on a contract basis. They offer stability, growth, attractive rates and a great working environment.Candidates will be working fully onsite and need to be fully vaccinated (proof will be requested)The purpose of the Senior Data Engineer for Insights and Reporting role is to design and implement data models and architectures that enable business stakeholders to gain insights from large-scale datasets. This individual will work closely with cross-functional teams to understand business requirements and develop solutions that enable data-driven decision making. The Senior Data Engineer will be responsible for designing and developing ETL processes, pipelines, and data validation processes to ensure accuracy and consistency of data. They will also be responsible for developing and maintaining dashboards, reports, and visualizations that provide insights into key business metrics and trendsThe purpose of this role is to help organizations leverage their data to make informed decisions and improve business outcomes.Interpret requirements provided by business and develop accurate and sustainable solutions from the planning stage through to the productionised solutionAnalyse, interpret and display data sets to ensure data driven solutions that address challenges and business needs.Key roles and responsibilities:Design and develop data models, ETL processes, and pipelines to support data ingestion, transformation, and analysis.Work with cross-functional teams to identify data requirements, prioritize data initiatives, and drive solutions that enable data-driven decision making.Develop and maintain dashboards, reports, and visualizations that provide insights into key business metrics and trends.Design and implement data quality and data validation processes to ensure accuracy and consistency of data.Develop and maintain documentation for data models, data lineage, and data flow.Lead technical delivery within squads and provide oversight of solutions.Share knowledge and practical experience with community.Challenge and contribute to development of architectural principals and patterns.Mentor and coach junior data engineers to develop their skills and expertiseAcademic qualifications and certifications:A Bachelors Degree in Computer Science, Information Technology or Equivalent QualificationTechnology Certifications in Databricks, Azure, Data Engineering and other technologies highly advantageous)Minimum 5 years experience as a Data EngineerProficiency in SQL, Python and other programming languages commonly used in data engineering.Experience with data visualization tools such as Paginated reports (SSRS), Power BI, Tableau or QlikView.Experience in developing solutions in cloud technologies including but not limited to Azure, Databricks, SQL and Data LakeExperience with distributed computing systems, such as Ha
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We are looking for a Neighbouring Countries Manager to expand our Dealer Network in Africa and achieve sales objectives for specific African Countries of our company.To be successful in this role, the candidate should have previous experience managing sales and reaching targets. The candidate will be responsible for the management of dealerships in African Countries and will be required to drive the process of dealer development in various African Countries. The ideal candidate combines excellent communication skills with a strategic mindset.Ultimately, the candidate will ensure their area of responsibility meets and exceeds the expectations of our business objectives and contributes to the companys success in the long run.Duties and Responsibilities will include: Responsible for the planning of the sales network to ensure the optimum geographic distribution of the Companys products across African regions.Quality of research, plan and network strategy devisedStrategic vacant points filledAdequacy of dealer succession plansEnsure the dealer network is able to support the Companys products, to achieve sales & profit objectives with Vehicle Sales, Parts & Service.Support network (Spoke) strategyBusiness analysis regular monthly inputs from networkAnalysing results receivedRegular focus group forumsEstablish dealer business plans, and systematically evaluate dealers performance against such plans in collaboration with Dealer Network Development team.Establishment, presentation, and agreement of individual business plansTimeliness of plans and appraisalsDocumented follow-upDevelop and recommend policies and procedures relating to operational and developmental expenditure for the dealer network.Appropriate strategyLogical, clear, and concise policies and proceduresActual expense versus budgetMaintain dealer agreement that defines key responsibilities of the Company and the dealer, including monitoring the effectiveness and compliance to the dealer agreement.Currency of Dealer AgreementCompliance to Dealer AgreementCreate regional sales plans and targets in alignment with business objectives.Support Dealer Network with operationEvaluate Dealership and individual performances.Report on regional sales resultsForecast quarterly and annual targets, budgets.Develop new Dealership staff.Prepare and review the annual budget for the area of responsibility.Analyse regional market trends and discover new opportunities for growth.Address potential problems and suggest prompt solutions.Participate in decisions for expansion or business plans for new Dealers.Suggest new services/products and innovative sales techniques to increase customer satisfaction.Market and competitor research in order to establish pricing and market trends for the brand to effectively align with and achieve competitive advantage.Ensure all logistical process are followed to ensure timeous delivery of vehicles.Facilitate OR process of any dealer claims.Continuous monitoring of the different co
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Who are we: A distinguished FMCG business headquartered in Zambia, with a strategic presence across the African continent. Who are we looking for: A Country Head for the South African business. What will you do: The role requires intensive planning, developing, maintaining, and improving for Sales strategies and Distribution Expansion of allocated Regional Market/ country to make organization profitable.The position will drive operations to influence market growth and exceed the financial objectives of the Organization.Key Responsibilities 1.Leadership Role:The very first role of the Country Head is to provide leadership over the sales department. The Country Head oversees developing weekly/monthly/annual and seasonal sales targets for the export department, examining growth opportunities, enabling sales improvements, product mix development, and taking responsibility for the department’s performance against targets.2.Strategy: The Country Head also plays a major strategic role in the concerned department. He is tasked with implementing sales strategies that further the department’s agenda and drives enhanced revenue generation for the business. The Country Head delivers an optimized market mix relative to the core target consumers and identifies the roadmap that will lead to achievement of the department’s goals as well as the overall goals of the business. The Country Head, along with the senior management, creates and implements sales action plans that incorporate key actions that work to set KPI’s for the business.3. Analytics: The Country Head utilizes analytics tools and works with the analytics team in undertaking detailed analyses of sales performance for the purpose of reporting sales strategy successes, weaknesses, and opportunities to senior sales management. Through his various research and analyses, the Country Head identifies areas of improvement in sales strategies and with a view to establishing actionable insights for the improving of sales and business profits.He also monitors and observes the brand and makes forecasts, identifying new trends ahead of the curve, hence, offering the business a competitive advantage and keeping it ahead of its competition in the market.4. Productivity and Financials:- Ensure the smooth flow of information that is to be used for strategic business decisions by Sales Manager/RSM/SO ensuring that the financial/Sales data/information provided is factually correct.5.Collaboration:The position of Country Head is also highly collaborative and, as such, the Country Head teams up with other departments to support and drive sales and conversion.In this collaboration, he also monitors the development of the business’s product from its conceptualization through to its testing and launch and, therefore, carefully understands the product whose sales he is supposed to spearhead, making it easy to tailor unique strategies around that product.6.Knowledge/Relationships/Opportunity: The Country Head is also tasked w
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Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualifiedPassed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products2 to 5 years’ experience in managing and motivating a Sales team
KEY RESPONSIBILITES
Formulate Sales strategies and roll-out campaigns across the regionDrive the Sales of all Insurance productsEnsure maximum penetration of Insurance products across all channels and clientsBuild strong relationships with key stakeholders in the Group and externallyParticipate in relevant Provincial events and deliver best practicesAnalyse data on competitors, pricing, trends and identify gapsCompile up-to-date Sales Reports on the ProvinceLead, motivate and manage a team to achieve and exceed sales targetsFoster a great team environment. Manage all HR, Recruitment and Performance aspectsEnsure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer ServiceVerbal Communication, Informing OthersProcess Improvement, Problem SolvingPeople Skills, Teamwork, People ManagementManaging Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
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Technical Architect – Solutions Architecture
Location: Pretoria, Gauteng, South Africa
Company
Our client, a multinational professional services company that specialises in information technology services and consulting, is looking to hire a Technical Architect to join their team in Pretoria.
Job Description
We are looking for people with breadth of knowledge across all IT components driven by business
aspirations and requirements. This knowledge is used to assess current architectural maturity and to
recommend / shape a future architectural goal state, including architectural standards, patterns and
platform services.
Key Competencies
Deep technical skills and experience in one or more technology architecture domains
Ability to develop implementation plans and estimates that serve as input to the business case supporting the technology implementationKnowledge across old and new technologies is also key as the solution architect can understand how existing solutions will co-exist and integrate to the new
Responsibilities
Driving the necessary sign-off of the solution with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)Managing the sales team, Subject Matter Experts required during the sales process and the communication/collaboration with the delivery organization(s)Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standardsInterfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliverUnderstand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offeringsPreparing the BD spend estimate, schedule, work plan, resource/sourcing planCollaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal groupsAligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions
Qualifications Required
Bachelor’s degree in Information Technology, Comp...
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A leading Software Development Business is in search for a high performing Business Development Rep to drive revenue via new business generation across Africa for a new world leading product.
Key deliverables• Generate and seek out new business through cold-calling, email prospecting and referrals. • Navigate customer organization to identify influencers and decision makers to find new opportunities.• Actively increase your industry knowledge to educate and create awareness within the customer environment. • Utilise strategic, proven sales methodologies to ensure setting of appointments.• Ensure that the CRM system (Salesforce) is accurately updated with all necessary information. • Develop and maintain excellent product knowledge and be able to hook for a meeting using the unique benefits of the solution.
Technical knowledge, skills & abilities• Proven ability to prospect through companies to identify the correct individuals.• Demonstrated track-record in over-achieving challenging targets.
Behavioural, soft competencies & skills• Target-driven, dynamic and confident, with a proven track record• Ability to initiate conversations with senior personnel• Ability to ask questions that demonstrate understanding• Well-spoken • Experience navigating complex organizations• Ability to self-motivate• Competitive by nature
Education & qualifications• Matric certificate• Other qualifications desirable
Details of experience• At least 3 years in a similar role• Proven track record in sales ideally within Africa• Additional languages such as French, Swahili would be beneficial
What would make the applicant successful in the role?• The candidate must have strong interpersonal skills.• Must be a permanent resident or have a valid work permit• Be self-motivated and a collaborative team player. • You should have an inherent desire to succeed.• Be DRIVEN.
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JOB PURPOSE
The lead developer reports into the Head of IT. Although the responsibilities are primarily technical, the lead developer generally serves as an interface between the developers and management, have ownership of development plans and have supervisorial responsibilities in delegating work and ensuring that software projects come in on time and under budget.
DUTIES & RESPONSIBILITIES
To ensure that all of the developers in his/her team are adhering to the software quality standards agreed by the team and the wider development team so that work is done to the highest possible quality.To understand and be able to talk about and explain the importance of principles of good software design and development so that they are able to produce software of the highest possible quality in the fastest possible time and will be able to continue to do so in the future.To ensure the features developed by the team are produced to the highest possible quality in the fastest possible time and no less, so that they are able to continue to do so in the future.To show the developers the better ways of doing things and help improve their skills so that they all become better at their jobs.To act as example to all the developers by being the person who most closely follows the principles and practices they have committed to so that the developers feel confident they can too.To act as example to all the developers by advocating learning and taking the time to do so, so that the team feel comfortable they can too.Manage the successful delivery of projects by careful planning and coordinating across the full delivery lifecycle.Work closely with the department’s Project Manager, coordinating business analysts and developers, as well as liaising with key project stakeholders as required.Independently deliver results on both departmental and business projects.Provide regular and effective progress updates to and work closely with the Project Manager/Business owner to ensure the management of any delivery risks or issuesDefine delivery phases of the project including activities, sub-activities, and milestones ensuring these are documented and used as the basis for the project event log, issues and risk log and any subsequent reportingParticipate in reviews and meetings and provide updates on project progressTake responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standardsWork closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systemsContributing to post implementation reviews helping to demonstrate success or otherwise of projectsSuppo...
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