Call center in Western Cape Admin Jobs | Gumtree Classifieds in Western Cape

On Promotion in Jobs

Clear All

Suggested

Cape Ads

Results for call center in Admin jobs in Western Cape

Save

Office Administrator position available in South Africa - Western Cape, Cape Town - North (Goodwood - Blackheath) Office Administrator 2023-04-14 - 2023-10-31 Permanent CPT000556 Admin / Office / Call Center / Support South Africa - Western Cape , Cape Town - North (Goodwood - Blackheath) Monthly Cost To Company (Market related, Negotiable) Our MASA Outsourcing office in Cape Town is looking to fill a permanent position for an Office Administrator to work in Parow North, Cape Town. Duties include, but are not limited to the following: Reception Responsible for the provision of an effective front office reception function. Answering all switchboard in a professional manner, transferring calls, and taking and communicating messages. Handling queries and complaints from clients and candidates under supervision of Branch Manager and / or Operations Manager. Recruitment / Management of Labour Pool To abide by the MASA DNA values which is the formula for success. Build and maintain a “pool of staff” that are immediately available for despatch to clients in accordance with the company recruitment procedure and Client Service Level Agreements. Manage labour pool in an orderly and systemized manner- to ensure that data base is up to date and that all clients have a “pool of staff” in their immediate geographic area for despatch at short notice. Placing adverts on the various websites and newspapers. Meeting and interviewing candidates in order to process, verify, and maintain documentation relating to employment history and skills, certificates obtained and personal particulars etc. Process and review candidates applications in order to evaluate qualifications or eligibility of applicants according to the Company Vetting Procedure. Ensure candidates have completed all registration forms and brought all necessary documentation and update the database. Briefing Assignees/Candidates so that they are ready to go out on assignments when the need arises. Conduct candidate reference checks and criminal record checks. Provide exceptional service to clients and high calibre staff. Supervise recruitment staff and ensure they comply with company procedures. Ensure client satisfaction with contract staff supplied through daily calls and to ensure any concerns are resolved. Screening and assist with recruitment of internal staff when required. Administration Responsible for all office administration for the Cape Town Office. To provide operational support to the sales and operations team to enable them to deliver on service level agreements and to secure new business. Printing and completing master agreements and assignment confirmations as required. Printing attendance registers and timesheets. Sending emails faxes and scan documents as required. File invoices, general correspondence etc. Liaising with Head Office when needed. Booking of the boardroom -ensure there is no double booking. Compile and update weekly and monthly reports in Microsoft Excel and perform typ https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI4NDc5MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1726639&xid=2201_284791

7mo

Parow

Ads in other locations

Save

OVERVIEW The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers. AREAS OF RESPONSIBILITY Key Activities Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required. Record Keeping and Filing Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record. Query resolution Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours. Team Support Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements Relationship Management Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDA2MDQzODM0P3NvdXJjZT1ndW10cmVl&jid=1261638&xid=1406043834

Johannesburg CBD

Save this search and get notified

when new items are posted!

Admin jobs

call center in Western Cape (5 results)

Results for call center in Admin jobs in Western Cape