Destination Specialist (Groups) - Windhoek

Destination Specialist (Groups) - Windhoek

Job Purpose:
To successfully quote profitable tour products for existing as well as new clients.

Key Responsibilities:

Sales
• Secure business and effectively cost products
• Understand the market and margin control
• Build up and maintain agent and supplier relationships
• Source new products
• Develop own sales strategy to secure more business through existing and new agents
• Work closely with the team to achieve goals

Operations
• Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
• Capture and confirm bookings in Tourplan
• Negotiate with suppliers for better rates, cancellation policies and FOC’s
• Find new suppliers that offer a good service and better rates
• Follow up on quotes that have been sent out
• Successfully run groups, tour series, and FIT booking
• Compile welcome pack documents
• Create co-pilots according to itineraries
• Handling the 24hour emergency phone
• Prepare guide documentation and brief guide before travel date
• Work closely with tour guides whilst on tour

Financial
• Instruct debtors to raise invoices
• Reconcile supplier invoices for processing
• Assist debtor’s clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours and check guide salary invoices.

Additional responsibilities:
• Participate in supplier training and workshops
• Reduce the transaction turnaround time
• Demonstrate good communication skills and customer care
• Stay current on events and changes of suppliers and products.
• Travel on educationals and familiarizations trips

Sundry Areas:
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.