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Spanish Customer Service & Sales Representative
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General Details
Description
Brief CSSR Job description
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languages
- Work on airline reservations systems & handle voice calls, written correspondence and other multimedia channels daily
- Fully paid product and systems training provided
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call centre environment
Requirements
- Native level fluency in Spanish language: Verbal & Written skills essential (Advanced/Fluency level)
- Located in South Africa
- Permanent residence permit / South African ID holders preferred
- VISA candidates will be considered for foreigners residing in South Africa
- Excellent Computer literacy & technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
Employment terms and conditions
- Work from Home
- Client will provide laptop
- Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
- Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)
- Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.
- Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.
- Probation period: 4 months
To apply, please provide the following:
- Updated CV
- Copy of ID/PR/VISA that permits you to work
- Language assessments will be carried out during screening by the recruiter
- Proof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTI3NTAxMDEwP3NvdXJjZT1ndW10cmVl&jid=1529337&xid=4127501010
Id Subtitle 1200932501
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ABC Worldwide
Selling for 2+ years
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