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E-commerce Key Accounts Administrator
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2 years ago2357 views
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General Details
Description
Are you a young, energetic, ambitious, excitable, driven and well organised individual that is looking to establish a career in retail ecommerce?
SMD Technologies is seeking an experienced admin clerk, who is tech savvy to join its eCommerce/Digital department.
The main purpose of this role is to free up the key account managers’ time and focus on admin, so that they can rather focus on sales strategies that develop and enhance buyer and product manager relationships online product enrichments and online promotions.
This position will report directly to the eCommerce Executive Key Accounts Manager & the Creative Director.
What will you be doing?
Assist ecommerce staff with the daily processing of orders ensuring maximum 2-day turn around for picking, packing and delivery. Includes the printing of orders, packing lists, loading lists and delivery waybills.
Send approved sales and purchase orders to warehouse for deliveries and follow up to ensure deliveries have been made.
Assist eCommerce Key Account Managers with resolving customer complaints in a timely and courteous fashion.
Maintain and update pricing as needed for promotions and specials.
Maintaining sales records and files as per company and departmental policy.
Assisting where needed with improvements to online listings and identifying opportunities.
Follow up with returns regarding credits, replacements, and repairs.
Notifying customers on the progress of their orders where applicable.
Manage stock and ensuring forecasts are correct and stock on hand across relevant platforms as well as advise which stock is end of life, so that the account managers can run relevant promotions.
Ensure correctly marked waybills and/or paperwork is sent to relevant stakeholders in time -where applicable.
Update stock files per account and send to buyers as per their request, daily and/or weekly.
Assisting in the maintenance of relationships with all buyers and their assistants to ensure consistent communication.
REQUIREMENTS
Skills and Competencies:
Exceptional communication skills – written & verbal.
Must be proficient in Excel – Pivot Tables and Charts, V-Look Up, Data sorting and analysis
Must be tech savvy, the role requires you to be fluid in your ability to quickly learn how to use new CRM and Stock management systems as well embrace new system developments
Must be a highly sociable person, with excellent communication and conflict resolution skills
Must be a problem solver - who demonstrates determination, grit, resourcefulness and ownership in executing your duties and solving problems.
Most importantly must be well organised, disciplined, efficient and data driven.
The following skills are not negotiable. The Online Department requires an individual who can hit the ground running, as this is fast growing division, and only candidates who fit the c
SMD Technologies is seeking an experienced admin clerk, who is tech savvy to join its eCommerce/Digital department.
The main purpose of this role is to free up the key account managers’ time and focus on admin, so that they can rather focus on sales strategies that develop and enhance buyer and product manager relationships online product enrichments and online promotions.
This position will report directly to the eCommerce Executive Key Accounts Manager & the Creative Director.
What will you be doing?
Assist ecommerce staff with the daily processing of orders ensuring maximum 2-day turn around for picking, packing and delivery. Includes the printing of orders, packing lists, loading lists and delivery waybills.
Send approved sales and purchase orders to warehouse for deliveries and follow up to ensure deliveries have been made.
Assist eCommerce Key Account Managers with resolving customer complaints in a timely and courteous fashion.
Maintain and update pricing as needed for promotions and specials.
Maintaining sales records and files as per company and departmental policy.
Assisting where needed with improvements to online listings and identifying opportunities.
Follow up with returns regarding credits, replacements, and repairs.
Notifying customers on the progress of their orders where applicable.
Manage stock and ensuring forecasts are correct and stock on hand across relevant platforms as well as advise which stock is end of life, so that the account managers can run relevant promotions.
Ensure correctly marked waybills and/or paperwork is sent to relevant stakeholders in time -where applicable.
Update stock files per account and send to buyers as per their request, daily and/or weekly.
Assisting in the maintenance of relationships with all buyers and their assistants to ensure consistent communication.
REQUIREMENTS
Skills and Competencies:
Exceptional communication skills – written & verbal.
Must be proficient in Excel – Pivot Tables and Charts, V-Look Up, Data sorting and analysis
Must be tech savvy, the role requires you to be fluid in your ability to quickly learn how to use new CRM and Stock management systems as well embrace new system developments
Must be a highly sociable person, with excellent communication and conflict resolution skills
Must be a problem solver - who demonstrates determination, grit, resourcefulness and ownership in executing your duties and solving problems.
Most importantly must be well organised, disciplined, efficient and data driven.
The following skills are not negotiable. The Online Department requires an individual who can hit the ground running, as this is fast growing division, and only candidates who fit the c
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Id Subtitle 1060347070
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Minimum Requirements
• Matric Qualification
• Computer literacy
• 2 years management experience
• Retail experience
• Willing to work flexible retail hours including weekends and public holidays.
• Knowledge and understanding of Frontline/ Cash up processes and Online Banking.
• Staff management skills
• Ability to provide excellent customer service
• Knowledge of stock rotation
• Knowledge of spices and cooking
• Outstanding organizational and leadership skills.
• Experience in handling labour in a professional manner.
To apply email a detailed resume to the email below
recruitment@gorimas.co.za
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-Retail experience -R.S.A Identification, or legal documentation.*Advantage Code10 Driver's licence*In 25 Almagam, Johannesburg China Mall. FblockE-mail: icoolhome.f27@gmail.com
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I am a Independant Recruiter on behalf of Boss Consult, and I am sourcing for experienced Area Managers for a client within the Retail space in WESTERN CAPE.The client is looking for AM with min 5yrs exp with good credit record, drivers license, open to travelling. however the role offers 18k p/m - would you accept this offer? You welcome to attached your updated CV here or send it to my private email - lungiswapinky@gmail.com / lungi@bossenterprise.co.za.Looking forward to hearing from you Many thanks Lungi0814311097
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