Administrator : IT support

Purpose of role

• The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers.
• The duties include liaising with internal and external stakeholders.
• Perform quality assurance based on the specialized requirements of the role.
• Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
• Engage in a professional manner whether it be verbal or face to face
• Have the ability to communicate via different communication channels
• Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
• Be a strong team player
• Have both industry knowledge and experience
• Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
• Ensure that judgement and attention to detail is applied to the role
• Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
• Strong interpersonal skills as cross team collaboration is required.
• Have the ability to innovate in the role
• Quality of work should be thorough
• Conscious of the abuse of company resources

Responsibilities

• Administer, monitor and report on:
• Administer, Monitor and report on requests from and to Service Providers
• Monitor and report on Desktop support cases
• Administer, monitor and report on Procurements
• Administer, monitor and report on the office’s physical security systems (What are they supposed to do here?)
• Internal audits of hardware and software
• Assist with external ICT audits
• Document, implement and maintain processes with service providers according to SLA’s
• Document, implement and maintain inter-departmental processes

REPORTING

• Prepare monthly and ad hoc reports as and when requested

QUERY RESOLUTION

• Attend to queries or inquiries within the required timelines
• Provide assistance to internal clients and service providers where necessary

INNOVATIVE & TEAM PLAYER

• Be able to work independently with minimal supervision
• Build and maintain supportive relationships both internally and externally

RELATIONSHIP MANAGEMENT

• Build and maintain positive relationships with all clients and service providers
• Build and maintain supportive relationships with teams internally
• Ensure that all communication sent internally and externally is dealt with p...
  
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