Wellness Manager (EAP & Client Relations)

About the Company

We are a well-established, specialist South African provider in the Health and Medicine sector, operating since 1995. We focus on delivering compliant and comprehensive solutions in Occupational Health, Corporate Wellness, Training, and Safety to a wide network of corporate clients across various industries. Our core mission is to seamlessly merge medical expertise with industry requirements, ensuring the health, safety, and operational efficiency of our customers' workforces.

Job Specification: Wellness Manager

Location: [To be specified by your company, e.g., Gauteng] Employment Type: Permanent Salary: R20,000 – R30,000 Cost to Company (CTC) per month

Key Responsibilities

The Wellness Manager will be the primary contact and program administrator for the company’s Wellness Hub and Employee Assistance Programme (EAP) services, focusing on client retention, service delivery, and program growth.

1. EAP and Program Administration

• Oversee the effective operational management and delivery of the outsourced Employee Assistance Programme (EAP), acting as the primary liaison between the client and the EAP service provider.

• Ensure the EAP services and other wellness initiatives (e.g., counselling, drug screening) are delivered compliantly and efficiently according to client contracts.

• Develop and implement internal wellness initiatives, including monthly themed health-related topics and educational campaigns.

• Coordinate on-site wellness screenings (e.g., Discovery Vitality Assessments) and health days, ensuring seamless logistical execution.

2. Customer Relations and Account Management

• Serve as the dedicated Account Manager for existing wellness clients, ensuring high levels of client satisfaction and continuous engagement.

• Conduct regular client reviews to assess program utilization, present performance reports, and identify opportunities for service enhancement.

• Act as the subject matter expert on corporate wellness and EAP services during client interactions.

3. Sales and Business Development Support

• Actively identify and pursue up-selling and cross-selling opportunities within the existing client base (e.g., adding drug screening, customised wellness programs).

• Support the sales team by developing proposals and presentations for prospective clients, demonstrating the value and impact of the company’s wellness solutions.

4. Reporting and Data Analysis

• Track, analyse, and report on key EAP and wellness program metrics (e.g., utilization rates, common issues) to client
  

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