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TJ 406290 - SUPPORT ENGINEER (INFRASTRUCTURE) R22
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General Details
Description
*Ref: TJ 406290 - SUPPORT ENGINEER (INFRASTRUCTURE)*
*Employer Description*
Our client has luxury lodges and camps which are perfectly situated to showcase the very best of Africa’s iconic safari and island destinations.
*Job Description*
* Log all calls via the call management system.
* Assist with IMAC (Install, Move, Add and Change) relating to hardware and software
* To provide technical support for onsite and remote persons via telephone, email and ‘face to face and keep them updated with their logged requests.
* To maintain exceptional service for all support queries.
* Ability to identify a business requirement and provide appropriate technical solutions
* To take ownership of technical problems.
* To be pro-active when dealing with requests and to escalate Back Office problems to the Infrastructure Team
* To escalate Back Office problems to the Infrastructure Team
* To liaise with relevant third parties to resolve technical issues.
* Assist with the purchasing of IT related equipment.
* Deliver on tasks contributing towards project delivery.
* Contribute to delivering an after-hours rotation based standby service.
* Be prepared to travel to remote customer sites (local and abroad) on occasion.
* Management of User Accounts, Mail accounts & Storage recourses
* Deliver support on the wide area network across Africa
* Administer network shares and printers
* Administer network security & permissions
* Ensure effective on-going support for all systems in use
* These systems will include, but not be limited to; Operating Systems, Microsoft Office products, security products, business systems like Tourplan and Maximizer.
*Qualifications*
* A+/N+
* MCP / MCSA / MDAA or similar
* ITIL Foundation
* Additional technology related certification is an advantage
*Skills*
* Experience on desktops, laptops, terminals and printers. 5 years - Essential
* Supporting MS Office Applications. 5 years - Essential
* Supporting Windows operating systems. 5 years – Essential
* Supporting users working from Terminal servers. 3 Year - Essential
* Experience on servers - Essential
*Salary / Package*
R22 000 - R25 000 CTC
*Benefits*
* Provident Fund
* Medical Aid
*Qualifications*
* A+/N+
* MCP / MCSA / MDAA or similar
* ITIL Foundation
* Additional technology related certification is an advantage
*Skills*
* Experience on desktops, laptops, terminals and printers. 5 years - Essential
* Supporting MS Office Applications. 5 years - Essential
* Supporting Windows operating systems. 5 years – Essential
* Supporting users working from Terminal servers. 3 Year - Essential
* Experience on servers - Essential
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY3NjQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1260393&xid=1555_67647
Id Subtitle 1109310391
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