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Senior Account Support Consultant
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2 years ago1353 views
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General Details
Description
Job Description:
Instituting corrective actions by completing accurate and complete Jira Project tickets and
ensuring developers understand fully what changes are to be carried out
Fully understand the clients business model, processes and procedures
Active involvement in managing two-way communication between ourselves and the relevant Account Managers
Providing application support to users - Answer, resolve, and log in-bound customer calls,
identify issues and provide suggestions and long-term resolutions
Investigate and analyse system issues to determine cause of issues and appropriate corrective
action
Review and recommend continuous improvement of the systems and support processes
Document technical information and processes for existing and newly developed functionality
Provide clear, professional, informative and appropriate communication to colleagues, customer, via telephonic, email, Skype and Team Viewer
Select and explain the best solution to solving the clients query, whether it be general system usage, or higher-level queries
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Deconstruct client issues and analyze the various solutions via various communication channels
Effective and accurate logging, updates and closure of service desk calls and monitoring time
targets of outstanding calls
Customer relationship building to ensure our service and value add is of a high quality
Based on the client site for most days of the week
Job Requirements:
B Com /Information System or similar qualification
Knowledge and /or exposure to IT/Accounting systems
Minimum of 5 years experience in similar position
Analytical and problem-solving skills
Exceptional communication and people skills
A valid drivers license and willing to travel during the day in JHB
Excellent knowledge of business and accounting systems
Ability to work in a team environment
An understanding of the software development and database environment will be an added advantage
Instituting corrective actions by completing accurate and complete Jira Project tickets and
ensuring developers understand fully what changes are to be carried out
Fully understand the clients business model, processes and procedures
Active involvement in managing two-way communication between ourselves and the relevant Account Managers
Providing application support to users - Answer, resolve, and log in-bound customer calls,
identify issues and provide suggestions and long-term resolutions
Investigate and analyse system issues to determine cause of issues and appropriate corrective
action
Review and recommend continuous improvement of the systems and support processes
Document technical information and processes for existing and newly developed functionality
Provide clear, professional, informative and appropriate communication to colleagues, customer, via telephonic, email, Skype and Team Viewer
Select and explain the best solution to solving the clients query, whether it be general system usage, or higher-level queries
Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
Deconstruct client issues and analyze the various solutions via various communication channels
Effective and accurate logging, updates and closure of service desk calls and monitoring time
targets of outstanding calls
Customer relationship building to ensure our service and value add is of a high quality
Based on the client site for most days of the week
Job Requirements:
B Com /Information System or similar qualification
Knowledge and /or exposure to IT/Accounting systems
Minimum of 5 years experience in similar position
Analytical and problem-solving skills
Exceptional communication and people skills
A valid drivers license and willing to travel during the day in JHB
Excellent knowledge of business and accounting systems
Ability to work in a team environment
An understanding of the software development and database environment will be an added advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUwMzkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182305&xid=1108_50393
Id Subtitle 1067586457
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Interested candidates should submit their cv
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To apply send CV to virtualassistantjhbza@gmail.com
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