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CCI Covid - Call Center Agent
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General Details
Description
The Role: Customer Service Agent
Contract Position
Based in Port Elizabeth
To Start
JOB OVERVIEW
Be part of the key structure to assist in the successful rollout of vaccines. Be responsible for providing the people of South Africa with real time information and responses to their inquiries.
Support vaccine literacy uptake, ensure consistency of messaging. Escalation of on the ground issues for feedback into public communication channels.
Responsibilities and duties:
Receive inbound voice calls and assist the people of south Africa with the booking of registration with EVDS (Electronic Vaccination Data System)
Assist Individuals with queries relating to appointments
Assisting with answering FAQâ??s, especially regarding all aspects of Registration
Skills and Experience:
Skills, Qualifications and Experience:Â
Excellent Communication skills
Matric
6 months previous call centre experience advantageous
Previous retail/customer services experience advantageous
Entry level campaign
Hours 7h00 â?? 22h00 Monday to Friday and 08h00 â?? 20H00 Saturday and Sunday
Languages to be represented: Afrikaans, Ndebele
â?¢ Â Â Â Â Â Â Sotho sa Leboa
â?¢ Â Â Â Â Â Â Sotho
â?¢ Â Â Â Â Â Â Tswana
â?¢ Â Â Â Â Â Â Swati
â?¢ Â Â Â Â Â Â Venda
â?¢ Â Â Â Â Â Â Tsonga
Contract Position
Based in Port Elizabeth
To Start
JOB OVERVIEW
Be part of the key structure to assist in the successful rollout of vaccines. Be responsible for providing the people of South Africa with real time information and responses to their inquiries.
Support vaccine literacy uptake, ensure consistency of messaging. Escalation of on the ground issues for feedback into public communication channels.
Responsibilities and duties:
Receive inbound voice calls and assist the people of south Africa with the booking of registration with EVDS (Electronic Vaccination Data System)
Assist Individuals with queries relating to appointments
Assisting with answering FAQâ??s, especially regarding all aspects of Registration
Skills and Experience:
Skills, Qualifications and Experience:Â
Excellent Communication skills
Matric
6 months previous call centre experience advantageous
Previous retail/customer services experience advantageous
Entry level campaign
Hours 7h00 â?? 22h00 Monday to Friday and 08h00 â?? 20H00 Saturday and Sunday
Languages to be represented: Afrikaans, Ndebele
â?¢ Â Â Â Â Â Â Sotho sa Leboa
â?¢ Â Â Â Â Â Â Sotho
â?¢ Â Â Â Â Â Â Tswana
â?¢ Â Â Â Â Â Â Swati
â?¢ Â Â Â Â Â Â Venda
â?¢ Â Â Â Â Â Â Tsonga
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1MzkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1204878&xid=1108_55392
Id Subtitle 1090070637
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