General Operations Manager - Kenya

JOB ROLE

FUNCTIONAL RESPONSIBILITIES

Line Management of Kenya Operations

As General Operations Manager you are end-responsible for the management of all operations

in Kenya. This includes amongst others:

• Line management of all employees in Kenya; their performance and development
• Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions; idem for agent services
• End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance
• Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a/o health & safety and admin controls
• Ensuring that all assets and equipment are kept in excellent condition
• Strong general performance of the company’s Kenya operations against set management objectives
• Strong financial performance of the company’s Kenya operations against its Operating Budget as well as good management of CAPEX against CAPEX budgets/plans

Your Profile

We are looking for an experienced, well-rounded GM-like Operations Manager with the following profile:

• Minimum 10 years of experience in various operational management roles (Africa experience and tourism industry experience a must)
• Strong organizational and logistic skills in leadership positions in organisations with >150 staff
• Effective at managing and training/coaching middle managers and staff
• Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment
• Good working knowledge & experience in the majority of the following areas:
• Logistics/resupply
• Cost management
• HR
• Menus, food quality and food presentation
• Some bush/guide knowledge
• Asset & fleet maintenance management
• Ability to build good working relationships with people at all levels from camp staff to the Board of Directors
• Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness
• Passion for positive impact and wildlife tourism as well as community development
• Minimum degree or diploma
• Strong verbal and written communication skills and ability to structure and present work plans and ideas
• Independent ‘getting things done’ mentality; willing to work hard
• Swahili a preference

Location & Travel Requirements

You will be based in Nairobi with frequent tra...