Re: Advertised - Agent: Installation Support (Sche

Tracker requires the services of a Representative: Installation Support in their Installation Logistics – Scheduling division, at their Regional Office in Middelburg Mpumalanga. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. * Provide a scheduling related service internally and externally. * Scheduling and rescheduling of appointments. * Following up on scheduling related requests. * Liaising with technicians regarding appointments. * Monitoring effective utilization of Tracker technicians. * Checking/Maintaining high Quality of schedules. * Maintain local and regional Scheduling Relationships. * Provide service within the region as well as other departments/regions/staff within Tracker. * Provide telephonic and/or face to face service to both existing and prospective clients. * Establishing, building and maintaining relationships with our various partners. * Ensure that Customer Service standards are maintained in a highly pressurized environment. * Ensure that all deadlines/targets are met. * Provide daily reports and feedback to the Supervisor. * Capture, maintain and update the database held by the company. * Outsourcing of work to Fitment centres. * Management of potential cancellations. * Taking ownership of all queries received and calls taken and assisting the internal/external customer within our SLA’s * Any other related tasks or duties assigned by the Supervisor / Line Manager * Matric with at least 1 year Contact Centre experience. * Bilingual (English and Afrikaans) advantageous. * Computer literacy. * Excellent typing and accurate data capturing skills. * Excellent communication skills including excellent telephone manner. * Analytical skills. * Ability to work under pressure. * Feel confident to have all calls voice recorded. * Excellent time management - Work with time controls. * High levels of self-discipline. * Be able to work independently. *Benefits* * Medical Aid * Provident Fund NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful. * Matric with at least 1 year Contact Centre experience. * Bilingual (English and Afrikaans) advantageous. * Computer literacy. * Excellent typing and accurate data capturing skills. * Excellent communication skills including excellent telephone manner. * Analytical skills. * Ability to work under pressure. * Feel confident to have all calls voice recorded. * Excellent time management - Work with time controls. * High levels of self-discipline. * Be able to work independently. *Benefits* * Medical Aid * Provident Fund NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.