Assistant General Manager

Purpose of the Job:
The Assistant Club General Manager is accountable for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering
Key Performance Areas include:
Operations
Manage the day to day operations of the reception and wellness area including, reception standards and brand compliance
Facilitate the access and exit of members and non-members in line with company policy and procedures and club rules and regulations
Manage all interaction from the switchboard
Manage product standard compliance
Accurate completion of preventative maintenance schedule
Health and Safety compliance to ensure the completion of all health and safety related matters within the facility
Service
Manage the reception desk and service quality
Monitor reception overrides, arrears and access control
Manage the schedule group class schedule, external instructors, Pros and quality of all group exercise classes.
Conduct member induction by inducting every new member to the facility
Monitor and evaluate all areas within the facility to ensure that members satisfaction
Stay up to date with all club related matters and communicate effectively
People
Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues
Manage staff performance and morale to build a lasting and effective team
Stay up to date with all company communications pertaining to policy and procedures.
Financial
Assist the sales team by assisting where required as well as by ensuring that the entire facility is operating in such a way that entices a new member
Monitor all risk and compliance matters relevant to the facility, by ensuring that all pending contracts and compliance matters are resolved efficiently
Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member movement
Manage all controllable expenses within the facility
Manage and monitor all consumable stock control within the facility


Experience & Competencies Required:
Ability to motivate staff and lead by example
Advanced levels of administrative accuracy
Display friendly and efficient qualities that reflect the Planet Fitness way
Display uncompromising levels of honesty and integrity
Have excellent communication skills and be able to liaise at all levels
Intermediate PC skills
Must be able to work shifts
Possess high level energy levels
Previous experience within an assistant general manager position is an added advantage
Proven track record in managing staff, planning, organising, conflict handling and problem solving
Have reliable transport