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Channel Partner Consultant
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General Details
Location:
Advertised By:Agency
Company Name:TORO HUMAN CAPITAL
Job Type:Full-Time
Description
For further information please contact carole@torohc.co.za or call 074 839 8100
Delivering an exceptional customer service across all cus-tomer channels
Act as a subject matter expert regarding all related matters
Adhere to company processes, procedures, and codes of conduct.
Report to Head of Customer Care
Strive to resolve 90% of Channel Partner cases at first point of contact
Ensure the highest quality of service to all Channel Partners at all times
Requirements:
Knowledge, qualifications, and experience
1. Call Center or Help desk experience
2. Tele-sales experience is advantageous
3. Minimum at least 2 years center experience.
4. Multi-lingual is advantageous
5. Computer literate, intermediate proficient in Microsoft office.
6. Demonstrate that they are wired into the Digital world and understand technical processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82ODAzNzQ1NjM/c291cmNlPWd1bXRyZWU=&jid=375604&xid=680374563
Id Subtitle 1013746577
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TORO HUMAN CAPITAL
Selling for 2+ years
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Primary Responsibilities
Create and carry out product demonstrationsAssist in our channel partners where necessary with the completion of technical aspects of RFXs and produce solution design and solution capability documentationWork hand in hand with our customers, channel partners and prospectsGather requirements, conceptualize possible solutions and showcase how we can solve their needsDefine implementation plans to meet the organizations needsChannel partner training and enablementLead in mentoring channel partners and their clients on the use of document and process automation technologiesLiaise with Sales and Professional Services on implementation of document and process automation technologies as necessaryProvide technical assistance to channel partners on industry trends and best practices in process automation design and thinkingBe an ambassador for the company at exhibitions at industry eventsBe a technology evangelist and integrate our software solutions into leading technologies to showcase the art of the possible
Skills and Requirements
Have expert knowledge of Office 365 and how it all hangs togetherCreating and Understanding WorkflowsUnderstanding SharePoint, its usage and configurationUnderstanding Microsoft BizApps (Dynamics, Power Automate, etc)The ability to create databases, manage servers and write simple to medium complexity SQL statements
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Microsoft Azure as a platformWeb technologies including but not exclusive to JavaScript | jQuery | HTML5 | CSS3
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Coding using Microsoft technologies such as C#ASP.NET / ASP .NET MVCREST APIs / Swagger DefinitionsMicrosoft Logic Apps / Power AppsSalesforce (both using and developing developing)Microsoft PowerBI
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