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Channel Manager
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General Details
Location:
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description
Urgently in need of a Channel Manager!
LOCATION: JHB
Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.
PURPOSE OF THE JOB
To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services.
JOB OBJECTIVES
- Build and maintain relationships with channel partners
- Continuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goals
- Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programme
- Grow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targets
- Develop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customers
- Monitor and manage suitability and performance of channel partners
- Assist the Partnerships Manager to identify and sign new, suitable channel partners
Level of Tertiary Education
- Matric / Grade 12 – Essential
- Degree / Diploma: Sales/ Marketing/ Business Management – Desirable
Job-Related Work Experience
- Demonstrable experience assisting teams to generate new business
- Experience working in a technology context
- Proven track record of relationship management
- 5 years sales experience in a selling environment
- 2+ years in management positions
Job Knowledge
- Digital media and marketing
- Channel management
- Contract negotiation
- International business customs
- Technical platform integrations
- Trends in technology and communication
- Knowledge of company policies and procedures
- In depth product knowledge of the company’s software and services
Job Skills
- Persuasion and assertiveness
- Excellent analytical skills
- Apply leadership concepts in a work context
- Apply the organisation’s code of conduct in a work environment
- Conduct a structured meeting
- Conflict and dispute management skills
- Develop administrative procedures in a selected organisation
- Employ a systematic approach t...
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Id Subtitle 1142994526
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ABC Worldwide
Selling for 2+ years
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For further information please contact carole@torohc.co.za or call 074 839 8100
Delivering an exceptional customer service across all cus-tomer channels
Act as a subject matter expert regarding all related matters
Adhere to company processes, procedures, and codes of conduct.
Report to Head of Customer Care
Strive to resolve 90% of Channel Partner cases at first point of contact
Ensure the highest quality of service to all Channel Partners at all times
Requirements:
Knowledge, qualifications, and experience1. Call Center or Help desk experience2. Tele-sales experience is advantageous3. Minimum at least 2 years center experience.4. Multi-lingual is advantageous5. Computer literate, intermediate proficient in Microsoft office.6. Demonstrate that they are wired into the Digital world and understand technical processes
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Job Purpose To assume accountability for the direction and market position for Digital Commercialisation. Effectively take the key commercial objectives of Digital Commercialisation and translate them into an annual strategic marketing plan. To identify the appropriate media channels to deliver marketing campaigns for Digital Commercialisation in an effective and efficient manner. Oversee the implementation of campaigns, working with the appropriate marketing COEs / agile squads.
Job Description • Analysing competitor behaviour, identifying market trends, and increasing our market share.• Analysing marketing strategies to identify new opportunities.• Developing commercial strategies for channels and campaigns.• Liaising with management, marketing, sales, and production teams to drive efficiencies offline and online efforts to grow market share.• Establishing targeted internal and industry partnership networks.• Monitoring key marketing metrics and developing commercial models.• Integrating user-experience feedback in product updates and innovation.• Incorporating emerging solutions and technological advancements in new products.• Evaluating data, contact trends and key customer behaviour across all contact channels to provide clear insight and recommendations for further commercial opportunities.• Work with Analyst to understand operational process drivers behind campaigns and customer journeys and align these for best possible outcome.• Scope, design and baseline proposed recommendations for marketing efforts.• Managing and overseeing the baselining of commercial objectives, effectiveness of sales and retention efforts.• Develop and implement integrated marketing strategies that enable Digital Commercialisation to compete in the markets and grow market share.• Identify and test new ideas to explore new marketing opportunities for growth.• Working with the COE to generate actionable insights that will drive the marketing strategy.• Develop, manage, and track the budget to achieve marketing and business objectives.• Contribute to the overall business unit performance by working as part of the Digital Commercialisation Divco.• Ensure the constructs of risk, governance and compliance are addressed.
Essential Qualifications - NQF Level • Advanced Diplomas/National 1st DegreesPreferred Qualification • BCom (Management Sciences) or post graduate degree / diploma in Business Management
Essential Certifications • Marketing related certificate(s)
Minimum Experience Level • 3 - 6 years
Management experience as part of the above years • 1 - 2 yearsType of experience • Experience in de...
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Capability Scope:
Resourcing and Talent Pipeline
Manage the Employer Brand
Leadership and Functional Talent Management
Consultancy Services: Talent, Leadership and Learning
Core Training and Role Transitions
Research and Development, Professional Recognition
Learning Design Standards, Evaluation and Delivery Channels
Role Purpose:
To translate the Commercial HC Demand into an HC Plan thereby enabling the function to effectively respond to the enterprise-wide Talent, Leadership needs.
Develop innovative practices to attract proactively talent into the organization using a variety of channels
To develop the workforce plans for 3-5 years and to own and manage the Groupwide Talent strategy, framework and value proposition (inclusive of working the Manager Talent pipelines to manage talent pipelines and ensuring the delivery of talent plans).
To develop and manage the Employer brand to become the employer of choice
To introduce innovation in resourcing methods for the organization
To ensure that organisational process and practices lead to better talent attraction, development, deployment and retention
Monthly and quarterly reporting, using predictive analytics analyse the exit and employee engagement data with a view to inform leaders of the impending risks to talent
In conjunction with Head LLT develop talent retention strategies to retain talent
Manage the New employee orientation programme and provide adoption usage, and trends from new employee interviews with a view to continuously improve employee engagement, provide insights into resourcing, retention rates and achievement against strategy.
To provide expert input and consultancy services on sub-disciplines such as best sourcing strategies compared to market (introduce resourcing best practices for the organization)
Develop the assessment batteries for the organization and link into development programmes of new talent for the organization.
To develop fit for purpose resourcing options and programmes which remain relevant for current and future organisational needs and which align to deliver the necessary return on investment in a cost-efficient manner.
To manage and co-ordinate Young talent programmes (Internships, learnerships and unemployed youth) , talent pipelines and pools for the organization
To ensure compliance with, governance and adherence to company standards as it relates to skills spend
Cost management and using efficient multiple channels to source candidates
To ensure compliance with enterprisewide policies and procedures, ensure governance and adherence to company standards as it relates to Transformation and Resourcing
Manage all preferred suppliers accor...
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Purpose of role:
The overall responsibility is to drive growth and strategic renewal in IT by transforming an organization’s traditional analog business into digital ones. The incumbent will put a special focus on creating new value through the smart use of digital tools, platforms, technologies, services, and processes.He/She will serve as an an established digital leader and will have the skills to influence at every level, imparting digital knowledge and skills in a constructive, empowering, and collaborative way. The incumbent will work closely with our COO and other Exco members, to ensure driving force behind their organizations digital transformation.
Responsibilities:
Drive digital innovation and serve as a cross-functional change agent.Set and implement digital strategy by working with cross-functional partners to map and transition traditional processes to digital onesBe a digital evangelist, championing the use of digital technology and practices to engender a digital mindset from the top downEnsure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystemMeasure ROI on digital projects, fine-tuning approaches as needed to ensure were investing in the right tools and resourcesDevelop a clearly defined and compelling digital strategy for the company’s futureEnsure that all relevant digital initiatives are fully integrated into the strategic-planning process for leadership commitment, resource allocation and executionWork with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business modelsOwn and centrally monitor the digital innovation project portfolioBuild, manage and continue to grow an internal digital innovation ecosystemIdentifying new tools – AI, digital, CRM – that can support, enhance and improve our solutionsWork closely with HR to attract and retain top talent, and to build digital capabilities across the company.
REPORTING
Monthly feedback to EXCO to IT deliverable and alignment
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally stakeholders
RELATIONSHIP MANAGEMENT
Work with various stakeholders across the organisation to understand data requirements and apply technical knowledge of data management to solve key business problems.Build and maintain positive relationships with all clients and service providers.Be able to explain technical concepts to non-technical business leaders.
TIME MANAGE...
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Primary Responsibilities
Create and carry out product demonstrationsAssist in our channel partners where necessary with the completion of technical aspects of RFXs and produce solution design and solution capability documentationWork hand in hand with our customers, channel partners and prospectsGather requirements, conceptualize possible solutions and showcase how we can solve their needsDefine implementation plans to meet the organizations needsChannel partner training and enablementLead in mentoring channel partners and their clients on the use of document and process automation technologiesLiaise with Sales and Professional Services on implementation of document and process automation technologies as necessaryProvide technical assistance to channel partners on industry trends and best practices in process automation design and thinkingBe an ambassador for the company at exhibitions at industry eventsBe a technology evangelist and integrate our software solutions into leading technologies to showcase the art of the possible
Skills and Requirements
Have expert knowledge of Office 365 and how it all hangs togetherCreating and Understanding WorkflowsUnderstanding SharePoint, its usage and configurationUnderstanding Microsoft BizApps (Dynamics, Power Automate, etc)The ability to create databases, manage servers and write simple to medium complexity SQL statements
Working Knowledge of...
Microsoft Azure as a platformWeb technologies including but not exclusive to JavaScript | jQuery | HTML5 | CSS3
Preferred Skills and Technologies
Coding using Microsoft technologies such as C#ASP.NET / ASP .NET MVCREST APIs / Swagger DefinitionsMicrosoft Logic Apps / Power AppsSalesforce (both using and developing developing)Microsoft PowerBI
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
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