Travel Systems Trainer (Africa Leisure Travel)

Role

Over the last few years, our client has invested significantly in its IT infrastructure. As a business we believe that our IT systems provide us with a competitive advantage in the marketplace. In order to benefit from this, we need to ensure that staff are appropriately trained and can make full use of the systems at our disposal. The role of the Systems Trainer in this strategy is twofold:

Provide systems training on the various platforms and software solutions that the business uses

Help drive a culture that embraces the use of technology in the business.

A key objective for the incumbent will be to link all training back to the greater strategy of the business. This is key both from the point of ensuring that the training is solution-oriented and in terms of staff understanding how what they are being trained on contributes towards the greater business objectives

Responsibilities

• Responsible for driving and facilitating all our clients Window training within the business.
• Work closely with the Head of Reservations, Reservations Managers & Operations Managers to drive a targeted Window training program within the reservations team.
• Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training.
• Work closely with the sales team to ensure that they understand the basic workings of the Window and are in turn, able to train agents on how to make the most of the Window so as to create efficiencies both in their business and in ours.
• Where required, facilitate external training on our Clients Window.
• Responsible for training new staff on how to use our clients Window.
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Training

• Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.
• Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents.
• Where required, assist with external training on the itrvl platform.
• Responsible for training new staff on itrvl.

• Internal systems training
• Work closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to:
• MS Teams
• Sharepoint
• MS Outlook
• MS Office
• MS OneDrive
• Mimecast
• Zoom
• Webinar software
• PipeDrive where applicable
• Qlikview
• Facilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed.
• Provide training on general IT protocols such as filing protocols, ...
  
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