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Support Engineer
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General Details
Description
Support Engineer – R500k p.a (Rondebosh)
Well known payment services company is looking for a Support Engineer
The ideal candidate will have min 2-5 years experience in:
2-years related experience in MSSQL and MySQL,
High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config- Server, eSocket.POS)
Linux knowledge and experience
Business analyst skills is advantageous.
Send your CV to marinda@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTczNzU0MDYxP3NvdXJjZT1ndW10cmVl&jid=1366478&xid=3573754061
Id Subtitle 1149630386
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PRR Recruitment Services
Selling for 2+ years
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END-USER SUPPORT CONSULTANT
Introduction
An innovative and forward-thinking educational technology company located in Stellenbosch is seeking an End-User Support Consultant with 1 – 3 years’ experience in a technical support role to join their team.
Job Purpose
To provide end user support for clients using the communication application by providing swift feedback on problems experienced. This support is either telephonic or on an online platform.
Requirements
Minimum education (essential)
Matric
Minimum education (desirable)
Certificate, Course or Diploma in a technical support related field
Minimum applicable experience (years)
1 - 3 years
Required nature of experience
Experience working in a Call Centre, with the aim of providing technical support to clientsCustomer Relations / Client EngagementTelephonic and Virtual SupportInstallation of apps
Skills and Knowledge (essential)
MS PackagesExcellent written and verbal communication skills
Skills and Knowledge (desirable)
Google for BusinessMobile PlatformsBasic technical support skillsZOHO (ZOHO Desk, ZOHO Sales IQ)d6 Communication / d6 Connect
Other
English and Afrikaans
Key Performance Areas, Weights and Objectives
Administration 7%
Act as the first line of support for calls.Act as backup client support as and when required.Correctly allocate queries as and when required.
Support Manual Maintenance 3%
Create and maintain d6 support user manuals.
End-User Support 90%
Solve problems for end-users to get the communication products working on their devices as effective and efficient as possible reducing the time spent with each query. (40%)Respond to Connect support queries sent via Online chat functionality. (40%)Respond to Play Store and App Store reviews. (5%)Follow all required processes on the ticketing system. (10%)Escalate queries with discretion. (5%)
Remuneration
Market related
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To support engineering, deployment and commissioning activities of the radio telescope in the Karoo.
Key Responsibilities:
Investigating support issues reported on site.Coordinating tests, fault finding and tracking down of cross-subsystem issues.Supporting user requests for data and trend analysis.Fixing minor bugs in the deployed software where possible.Engaging with different subsystems to identify problems, perform system integration tests, support commissioning tests on site.Deploying and maintaining development infrastructure.Deploying software subsystems on production systems and manage/monitor site deployments.Documentation and project management input as required.Training of operators and commissioners on the software subsystems.Lab integration tests of subcontractor deliverables with the software systems; feedback/inputs to subcontractors.Assist in developing and performing integrated tests to test the full software subsystems on lab machines before deploying to Karoo systems.Configure, install and troubleshoot operating system software and server hardware.Configure and manage subsystem network.Monitor and maintain performance of servers.Mentor software site support Engineers.Make technical decisions, propose improvements.Assume full responsibility of subsystem networks routing, switch, fabric and operating system administration.
Minimum Requirements:
ND (Comp Sci) with 11+ years; orTech/ B.Sc. (Comp Sci) with 10+ years; or B. Eng / B.Sc. Hons (Comp Sci) with 9+ years; or M.Eng / M.Sc. (Comp Sci) with 7+ years; or PhD / D. Eng with 5+ yearsExperience in: Technical software development, testing or support experience.Testing, deployment, commissioning, release and support of large scale projects.Test-driven development and integration testing techniques, methodologies and frameworks; and supporting systems.Understanding of networks routing, switch fabric and operating system administration.Modern software collaboration tools such as Github, Containers, Google Drive, JIRA etc.Continuous integration, testing and deployment techniques and tools.Linux operating systems and networking.Python programming language is beneficial.
Additional Requirements:
Ability to work independently and be a good team player.Ability to participate and thrive in a collaborative environment.Troubleshoot issues methodically.Keen attention to detail.Good knowledge of and experience in software testing and quality assurance.Some experience in Python and software development....
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For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town.
Responsibilities
Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspectsTechnical selling, consultation and support of customers and in respect of the company’s Solar PV products and systems in both – commercial and residential marketsTechnical On-Site and telephonic supportRepair and assessment of product in our Service Centre as well as managing of product return processesPreparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to ClientsSupport Department Manager when implementing new products and servicesGaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleaguesWorking close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc…Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shownPreparing Solar PV designs in the company’s design software PV Manager. Commencement of internal and external trainings hereinDrawing of single line diagramsBeing the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service
Qualifications
Bachelor’s Degree in Electrical or Mechanical Engineering is preferredKnowledge and experience in the SOLAR field is an assetProduct experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferredMinimum 2 years technical experience in the SOLAR industryExcellent written and verbal communication skills requiredExcellent Afrikaans and English skillsWillingness to work in a fast-paced, customer facing environmentAbility to organize, prioritize and effectively multi-task daily and meet deadlinesAssertive, confident and clear communicator – via e-mail, phone and face-to-faceProficient with desktop applications such as Windows & Office. ERP System Knowledge is an assetExperience with PV Design Software such as PV Syst, PV Sol etc., is an assetMust have valid state driver’s license
Benefits
Competitive compensationAttractive vacation arrangementsCareer path opportunities for top performers in a growing industry
Should you meet all the requirements ...
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Who we are: An award-winning PR, Talent and Influencer Marketing company in the entertainment sector with offices in Cape Town and Los Angeles. Work with high-profile artists and celebrities including supermodels, stars of the big and small screens, musicians and sports people from around the world.
Who we are looking for: An Account Manager with strong experience in the PR/Advertising industry with at least five years’ experience in the Communications/Advertising industry and a good network of contacts. Project management, Reporting and Analytics will be a critical part of this role, alongside managing inter-agency relationships. The candidate must be based in Cape Town.
What you will do:
Client relations: ongoing working relationship with brand manager/marketing manager and inter-agency partners to ensure execution of requirements on brand strategy and communicationsHave the ability to manage multiple stakeholders, both internal and externalMedia planning: overseeing and managing the implementation of a PR calendar according to brand strategyInfluencer marketing: Create, manage, and implement influencer content calendar/s according to brand strategyIdentify, recruit, and establish relationships with influencers relevant to our clients brands and campaignsScouting and casting new influencer talent across various African marketsMaintain ongoing communication with influencers, fostering trust and collaborationNegotiate terms, fees and deliverables with influencers to secure partnershipsDraft and execute influencer contracts and agreementsCoordinate campaign logistics, including content creation, posting schedules and product shipmentsEnsure that influencers adhere to campaign guidelines and deliver content as per the agreementReview influencer-generated content for brand alignment, quality, and compliance with guidelinesResearch and Reports: compiling reports applicable to industry trends, analyse campaign performance metrics, including engagement, reach and ROI
What you must have:
Previous experience in a similar account management and brand communications roleAt least five years solid experience with traditional external PRA proven track record designing and implementing PR/content distribution (Influencer) campaignsA keen interest in entertainment and culture, especially from an African perspectiveKnowledge of the South African media landscapeExperience generating contentA proven track record of driving resultsOrganised and methodicalAn eye for detail and an ability to see the big pictureAbility to juggle multiple projects, prioritise, meet deadlines and communicate effectively
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Job DescriptionThe Head of Environmental, Social and Governance (ESG) is responsible for developing and overseeing environmental, social and corporate governance policies and procedures across our existing and growing portfolio of 11 renewable energy projects. The projects are required to be socially and environmentally sustainable and comply with nationally and internationally recognized best practices.
The role reports to the Chief Executive Officer and will work closely with internal and external stakeholders to achieve the policy goals of the company in regards to ESG best practice and standards.
Responsibilities:The Head of ESG will manage, monitor and optimise the ESG performance of the company’s renewable energy assets. A key focus willbe the overall monitoring of ESG across the entire portfolio, ensuring best practice is applied and consolidated review is reported up to AIIM inrespect of its IDEAS Fund as shareholder and other stakeholder groups as needed.
Responsible for the development and implementation of EIMSenvironmental and social management system (ESMS) and ESG andHealth and Safety Policies and Procedures.Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation and supervision of projects in the portfolio taking into consideration best industry practices and standards.Manage and conduct environmental and social safeguarding due diligence across the portfolio and new projects as they arise.Identify all key potential social and environmental impacts and risks and ensure that their magnitude and significance are well understood and appropriately mitigated.Ensure that the whole management team understands the applicable ESG policies, guidelines and project-specific requirements, and has the necessary commitment and capacity to manage social and environmental impacts and/or risks ? Conduct consultations with stakeholders in accordance with relevant policies and guidelines and be responsible for reporting on such.Report on and disseminate good practices and generated knowledge.Assisting with ESG due diligence to assess compliance with UNPRI, Equator Principles, IFC Performance Standards, IFC EHS and Sector Guidelines, ILO and other relevant standards for potential new projects and acquisitions.Supporting the team unlocking positive ESG impacts.Reviewing the ESG aspects of projectsAssisting specialists with project implementation and contractual compliance in respect to the ESG obligations.Site visits to the various project locations.Preparation of investor reports and responses to ad-hoc investor/shareholder ESG queries.ESG data management and analysis .Training of the companys team members and oth...
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DMS CAMPAIGN (Digital Media Solutions) – USA night shift
What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign
What their typical Day will look like:
Read from a scripted pitchTransfer warm leads to the USA teamWork towards exceeding transfer targetsEnsure high quality standards are adhered to
Candidate requirements:
Matric12 months outbound sales/customer service/Retentions/debt collection/tele sales/lead warming/insurance sales experience (Not essential but preferred)International outbound experience with sales/customer service (Not essential but preferred) Lead generation experience (as a duty)Neutral accentConfident/ PersistentMust be South AfricanMust be available immediately/ must be currently unemployed
Working hours: 16h00pm – 04:00am (night shift)
They will be working Monday – Friday plus 2 Saturdays a month (Possible)
Salary: R7000.00 and travel allowance provided and incentives.
Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/836678899?source=gumtree
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