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Senior Sales Ops Manager (Nightshift)
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General Details
Description
SNR Sales Operations Manager (Australian & USA Campaigns)
CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our local telco campaigns. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.
Key Areas of responsibility
- Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.
- Handle client interface, deliver on SLA requirements.
- Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local.
- Responsible for driving sales and customer service outcomes.
- Focus on providing differentiation in a highly competitive industry by exceeding client expectations.
- Successfully deliver performance standards on outbound campaigns.
- Oversee quality control and other compliance applicable to the client
- Lead, develop, motivate, operational teams.
- Ensure optimal service delivery through scheduling and continuous process improvement.
- Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets.
- Set up and manage performance measures.
- Manage operating budgets.
- Develop rewards and recognition incentives/programs.
- Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets.
- Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.
- Work with IT and Infrastructure to ensure optimal operational efficiencies.
- Ensure all infrastructure meets agreed SLA standards.
Requirements
- 5 plus years managing an outbound sales contact center
- 5 plus years having worked in a BPO
- 5 plus years’ experience in client relations
- Proven track record in meeting campaign performance standards
Salary: Market and Experience related
https://www.ditto.jobs/job/gumtree/447690190?source=gumtree
Id Subtitle 1202449245
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CallForce
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Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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