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German Customer Support (BPO Industry)
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2 years ago2893 views
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General Details
Description
Als primäre Anlaufstelle für unsere Kunden bist du der Profi...
- im Vervollständigen von Mandanten- Informationen, -Daten und -Dokumenten
- in fachlicher Beratung bei Inbound-Calls zur Verständlichkeit bei Rückfragen
- darin, den Hörer in die Hand zu nehmen und erfolgreich Leads in Mandanten zu verwandeln
- in der Bearbeitung und Beantwortung von E-Mails zu Themen rund um Rechtsschutz, Chancen auf Anspruch und Erstberatung
- im Feingefühl für Belange des Kunden bei der Nachakquise
- in der digitalen Erfassung, Verwaltung und Pflege von Dokumenten und Datenpools
- im umfassenden hoch-qualitativen Service bis zur absoluten Kundenzufriedenheit
Wann du zu uns passt.
Neben dem notwendigen cultural fit, bist du genau richtig, wenn..
- du rechtlich befugt bist in Südafrika zu arbeiten, weil du über eine südafrikanische Staatsbürgerschaft oder Permanent Residency verfügst
- du sehr gute Deutsch (Muttersprache) und Englisch- Kenntnisse hast
- Kommunikation in Wort und Schrift keine Stärke sondern eine Waffe in deinen Händen ist
- deine Begeisterungsfähigkeit ansteckend ist
- Herausforderungen für dich ein Grund zur Freude sind
- du mit Kunden ebenso professionell wie auch freundschaftlich umgehst
- du die Fähigkeit besitzt, auch neutrale Informationen spannend und aufregend zu machen
- Einfühlungsvermögen und Empathie Fähigkeiten sind, die du nicht anwenden musst, sondern gar nicht erst ablegen kannst
- du technisches Verständnis mitbringst
- du verstanden hast, wie Selbstbewusstsein und Teamwork zusammengehören
Was du von uns hast.
Bei uns bist du Mensch, und keine Nummer! Werde ein Teil von uns und freue dich auf...
- ein junges, smartes und agiles Team
- ein cooles, hippes Office in der Innenstadt Kapstadts mit Rooftop, Bar und Fokus auf gute Flat Whites
- eine attraktive, marktgerechte Vergütung
- semi-flexible Arbeitszeiten
- keine Nachtschicht & freie Wochenenden
- überdurchschnittliche Anzahl an bezahlten Urlaubstagen
- Extras für das richtige Mindset, wie Yoga- und Gym- Sessions
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDMzNTQyNTc/c291cmNlPWd1bXRyZWU=&jid=377175&xid=103354257
Id Subtitle 1021295664
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
• • Incident Management functions and processes
• • Maintenance of Tickets
• • Incident Triage, making sure incidents are prioritized and managed correctly.
• • Resolving IT and Facilities related requests or incidents.
• • Ensuring that a high level of customer service and support is provided to all internal and external customers
• • Follow through with P1/P2 escalations
• • Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
• • Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
• • Password Management – Reset and unlock of user accounts
• • AD Administration, creating, updating and removal of user accounts
• • JML (Creating of new accounts, movement between campaigns, Terminations)
• • Asset management
• • Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
• • Effective communication to team leaders and end users.
• • Resolve all IT requests promptly
• • Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
• • Escalate unresolved incidents.
• • Maintain an accurate ASSET list.
• • Schedule adherence
• • Customer Satisfaction
Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
https://www.ditto.jobs/job/gumtree/1163168466?source=gumtree
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Our clients Property Management division requires an experienced Property Manager to join our expanding team. The successful candidate will be someone with a positive and professional work ethic with sound attention to detail. A solid working knowledge of MDA Property System (now MRI Property Central) is essential for this position.
Responsibilities
Responsible for the overall management of all properties under managementUpdating the Vacancy schedule monthly and assisting brokers with enquiries & viewingsDrafting and negotiating leases and lease renewals & capturing on MDAHandover and take back of rental unitsMonthly Billing & RecoveriesReceipting of tenant payments (daily)Tenant relations and handling of tenant queries relating to billing, recoveries, lease agreement, maintenanceMonthly management reporting including various analysis and ad hoc reporting as requiredFollowing up on Arrears and management of defaulting tenantsUpdate the Deposit Schedule & interest calculation per tenantTenant relations, site visits & handling general daily enquiriesAgent Fees calculationOwner Payments
Supported by Facilities Manager
Overseeing the maintenance of properties under managementResponding to Tenant & Landlord maintenance and emergency building requestsLiaison with suppliers & contractorsPreferred suppliers list to be updated regularly to ensure we have reliable and trusted contractorsProperty inspections, building auditsInsurance claims when necessary
Supported by Property Administrator
Monthly Billing & RecoveriesMonthly ReportingSupplier & Municipal Invoices – ensure correct and paid when dueTracking of general municipal queries
MDA Responsibilities
Capturing leases and recoveriesSending out monthly invoiceCapturing new Owner Corporations, Properties, Tenants and SuppliersClosing off accountsCapturing and posting Agent Fees & Owner Payments
Other Responsibilities:
Ongoing system & lease auditsOngoing review of processes, policies and procedures
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
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Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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Who we are: An award-winning PR, Talent and Influencer Marketing company in the entertainment sector with offices in Cape Town and Los Angeles. Work with high-profile artists and celebrities including supermodels, stars of the big and small screens, musicians and sports people from around the world.
Who we are looking for: An Account Manager with strong experience in the PR/Advertising industry with at least five years’ experience in the Communications/Advertising industry and a good network of contacts. Project management, Reporting and Analytics will be a critical part of this role, alongside managing inter-agency relationships. The candidate must be based in Cape Town.
What you will do:
Client relations: ongoing working relationship with brand manager/marketing manager and inter-agency partners to ensure execution of requirements on brand strategy and communicationsHave the ability to manage multiple stakeholders, both internal and externalMedia planning: overseeing and managing the implementation of a PR calendar according to brand strategyInfluencer marketing: Create, manage, and implement influencer content calendar/s according to brand strategyIdentify, recruit, and establish relationships with influencers relevant to our clients brands and campaignsScouting and casting new influencer talent across various African marketsMaintain ongoing communication with influencers, fostering trust and collaborationNegotiate terms, fees and deliverables with influencers to secure partnershipsDraft and execute influencer contracts and agreementsCoordinate campaign logistics, including content creation, posting schedules and product shipmentsEnsure that influencers adhere to campaign guidelines and deliver content as per the agreementReview influencer-generated content for brand alignment, quality, and compliance with guidelinesResearch and Reports: compiling reports applicable to industry trends, analyse campaign performance metrics, including engagement, reach and ROI
What you must have:
Previous experience in a similar account management and brand communications roleAt least five years solid experience with traditional external PRA proven track record designing and implementing PR/content distribution (Influencer) campaignsA keen interest in entertainment and culture, especially from an African perspectiveKnowledge of the South African media landscapeExperience generating contentA proven track record of driving resultsOrganised and methodicalAn eye for detail and an ability to see the big pictureAbility to juggle multiple projects, prioritise, meet deadlines and communicate effectively
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Job DescriptionThe Head of Environmental, Social and Governance (ESG) is responsible for developing and overseeing environmental, social and corporate governance policies and procedures across our existing and growing portfolio of 11 renewable energy projects. The projects are required to be socially and environmentally sustainable and comply with nationally and internationally recognized best practices.
The role reports to the Chief Executive Officer and will work closely with internal and external stakeholders to achieve the policy goals of the company in regards to ESG best practice and standards.
Responsibilities:The Head of ESG will manage, monitor and optimise the ESG performance of the company’s renewable energy assets. A key focus willbe the overall monitoring of ESG across the entire portfolio, ensuring best practice is applied and consolidated review is reported up to AIIM inrespect of its IDEAS Fund as shareholder and other stakeholder groups as needed.
Responsible for the development and implementation of EIMSenvironmental and social management system (ESMS) and ESG andHealth and Safety Policies and Procedures.Provide technical expertise on key issues related to environmental and social impact assessment and on sustainability risks in the design, preparation, implementation and supervision of projects in the portfolio taking into consideration best industry practices and standards.Manage and conduct environmental and social safeguarding due diligence across the portfolio and new projects as they arise.Identify all key potential social and environmental impacts and risks and ensure that their magnitude and significance are well understood and appropriately mitigated.Ensure that the whole management team understands the applicable ESG policies, guidelines and project-specific requirements, and has the necessary commitment and capacity to manage social and environmental impacts and/or risks ? Conduct consultations with stakeholders in accordance with relevant policies and guidelines and be responsible for reporting on such.Report on and disseminate good practices and generated knowledge.Assisting with ESG due diligence to assess compliance with UNPRI, Equator Principles, IFC Performance Standards, IFC EHS and Sector Guidelines, ILO and other relevant standards for potential new projects and acquisitions.Supporting the team unlocking positive ESG impacts.Reviewing the ESG aspects of projectsAssisting specialists with project implementation and contractual compliance in respect to the ESG obligations.Site visits to the various project locations.Preparation of investor reports and responses to ad-hoc investor/shareholder ESG queries.ESG data management and analysis .Training of the companys team members and oth...
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We are seeking a talented System Analyst to join our team and help us build innovative solutions for our clients. As a System Analyst, you will be responsible for designing and supporting workflow solutions, developing and delivering systems specifications, and ensuring the delivery of high-quality solutions to our clients.
Required Experience and Skills:
Minimum 5 years of experience as a System AnalystStrong proficiency in C#, XML, and JSONExperience in designing and supporting workflow solutions3 years of software development experienceProficient in SQL stored proceduresExcellent problem-solving and communication skillsStrong relational database expertise 3 - 5 yearsDemonstrated knowledge of object-oriented analysis and designStrong data analysis skillsStrong Application Design expertiseExposure to SCRUM essential and other Agile methodologies advantageousAbility to work closely with all stakeholders to design and deliver solutions
Being Technology Agnostic and working in so many different industries. We are able to offer you the opportunity to grow and add to your skill toolbox. But, I could go on forever telling you about how great we are at PBT and how much our PBT consultants mean to us or you could call me and I can tell you in person. Pop me a mail and lets set up a chat.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDc4MTU4NzU3P3NvdXJjZT1ndW10cmVl&jid=1510158&xid=3478158757
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