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Cloud Based Software Support - Tier 1
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General Details
Description
Role Purpose
This role covers:
- Providing tier 1 Inbound Technical Support to our customers
Job Description
Your role will include (but is not limited to):
- Troubleshooting technical software related enquiries via phone and email
- Identifying, troubleshooting and logging software “bugs”
- Implement and manage the setup process for our clients
- Assign and managing designs and custom web-skin work
Skills & Attributes
- Outstanding telephone skills with an ability to translate complex technical information into layman’s terms
- Excellent written skills with an ability to describe technical information clearly
- Excellent time management and the ability to prioritize
- A keen eye for detail with the ability to identify and solve problems quickly and efficiently
- Enjoy dealing with people and a genuine desire to assist them
- Experience in a technical contact centre role, or the events industry, and/or using venue & event management software
- A commitment to learning and ongoing personal development
- A problem-solving nature with the ability to work under pressure
- A passion for technology and a solid understanding of the IT world, ideally with experience in software
- Experience in HTML & CSS
- Matric
- Credit and Criminal Clear
- Hospitality experience will be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MjI5Mjc1MDg/c291cmNlPWd1bXRyZWU=&jid=374694&xid=922927508
Id Subtitle 1013744459
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ABC Worldwide
Selling for 2+ years
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KEY COMPETENCIES
Have excellent problem-solving skills to identify any issues or problems and assess the severity of the problem, determine an appropriate approach to solving problems, develop plans for implementing solutions etc.Have good verbal and written communication skillsHave a high level of client service orientationBe self-driven and have high energy levelsBe organized and assertiveBe a logical thinkerBe able to work independently with a high level of responsibility
KEY PERFORMANCE AREAS
Support the production environment, upgrade, security management, disaster recoverySetup and configure the Production, SIT and Dev environmentsImplement and maintain associated system configurationsProvide support function to internal teams and clientsExtensive troubleshooting experience with software solutionsEnsure that communication channels are established with all clients at a technical levelInvestigating production related queries as raised by business or external partiesEnsure that adequate testing has taken place before implementing new systems or changes to existing systemsEnsure that periodic tests are executed at the DR siteEnsure that failover procedures are documented and kept up to dateEnsure that all technical documentation is maintained and product enhancements periodically reviewedEnsure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizationalTest any new system releases / upgrades from Development or Service ProvidersEnsure that a testing schedule and procedure is availableSystem Maintenance (Production and Test)Be the SME for the hosted service
RESPONSIBILITIES
Strong written and spoken communication skillsAnalytical and logical problem-solving skillsProvide support to customer via excellent written and spoken skillsProvide process enhancements and recommendationsResponsible for recurring system changes on the environmentsProvide solid technical foundation to/across all of our customer environmentsProactively manage the customer environmentsEnsure that all incidents are logged and effectively managed, resolved and escalated if necessaryIdentify trends across customer base and feedback observations and assessmentsRevision of technical documentation and specifications as part of troubleshooting process and contributing to the Knowledge baseDetailed investigation and analysis of incidents which might include, but is not limited to:
Analysis using tools like SQL Profiler, Network sniffers and Windows Performance MonitorT...
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Position Overview:We are seeking a skilled and experienced Dental Equipment Technician to join the team. As a Dental Equipment Technician, you will play a crucial role in maintaining and servicing dental equipment to ensure optimal functionality and performance. The ideal candidate should possess a strong technical background in dental equipment, excellent problem-solving skills, and the ability to work independently.Responsibilities:Equipment Maintenance and Repair:
Perform routine maintenance, inspections, and repairs on various dental equipment, including dental chairs, X-ray machines, sterilizers, suction systems, and handpieces.Diagnose equipment malfunctions, identify root causes, and implement appropriate repairs and adjustments.Follow manufacturer guidelines, technical manuals, and safety protocols for equipment maintenance and repair procedures.Conduct regular calibration and testing of equipment to ensure accuracy and compliance with industry standards.Keep detailed records of equipment maintenance, repairs, and service history.Troubleshooting and Problem-solving:
Customer Support:
Interact professionally with dental professionals, office staff, and customers to address their equipment-related inquiries and concerns.Provide technical support and guidance over the phone or in-person to help customers troubleshoot minor equipment issues.Advise customers on equipment upgrades, preventive maintenance schedules, and potential improvements to enhance equipment performance and longevity.Deliver exceptional customer service by demonstrating expertise, responsiveness, and a commitment to customer satisfaction.
Inventory Management:
Monitor and maintain an inventory of spare parts, tools, and equipment necessary for repairs and servicing.Coordinate with suppliers or vendors to order replacement parts and ensure their timely delivery.Keep accurate records of inventory levels, usage, and costs related to equipment repairs and maintenance.Collaborate with the procurement team to source cost-effective parts and equipment while maintaining quality standards.
Compliance and Safety:
Adhere to all applicable regulations, guidelines, and safety protocols governing the repair and maintenance of dental equipment.Stay updated on industry advancements, technological developments, and best practices in dental equipment maintenance and repair.Participate in training programs, workshops, and seminars to enhance technical knowledge and skills.
Qualifications:
High school diploma or equivalent (required); additional technical certifications in dental equipment repair (preferred) and/or electrical/electronic knowledge in the medical industry.Proven experience as a Dental Equipm...
https://www.ditto.jobs/job/gumtree/3135165375?source=gumtree
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The position reports directly to the Financial Manager: IT/IS and will be responsible for translating business objectives into system requirements as well as implementation and training. The position is based in Wellington, Western Cape.
Purpose of the role
• Manage the Sage X3 system with external partners to ensure system availability, stability and performance• Manage 3rd party suppliers (Sage/SQL) to ensure service level agreements are adhered to• Maintain Sage X3 authorisation and access control reporting• Manage change control process for enhancements and new developments on Sage X3• Provide support to users with business transactions and reporting (Sage X3 and SDA)• Assess and identify areas for improvement in the company’s present business processes on Sage X3• Modernize systems by investigating and evaluating new IT developments• Implementation of Sage plans and projects
Education
• Relevant Moualification in project management and processes• Bachelor’s degree with business focus or sciences will be advantageous• SQL certification will be advantageous
Experience
• Minimum of 3 years commercial experience in Sage X3• Experience in design and writing of reports in Sage Data Analytics (SDA) will be advantageous
Technical competencies/Professional expertise
• Commercial Awareness• Continuous improvement skills• Ability to conduct training on implemented processes• An understanding of how IT can be used to resolve problems or capitalize on opportunities• Excellent communication and interpersonal skills, and the ability to work with people at all levels of an organization
Behavioural competencies
• Time management and organisational skills• Strong analytical and problem solving skills• Proactive and solutions driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NzE0ODQ3Mjk/c291cmNlPWd1bXRyZWU=&jid=1711993&xid=471484729
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To support engineering, deployment and commissioning activities of the radio telescope in the Karoo.
Key Responsibilities:
Investigating support issues reported on site.Coordinating tests, fault finding and tracking down of cross-subsystem issues.Supporting user requests for data and trend analysis.Fixing minor bugs in the deployed software where possible.Engaging with different subsystems to identify problems, perform system integration tests, support commissioning tests on site.Deploying and maintaining development infrastructure.Deploying software subsystems on production systems and manage/monitor site deployments.Documentation and project management input as required.Training of operators and commissioners on the software subsystems.Lab integration tests of subcontractor deliverables with the software systems; feedback/inputs to subcontractors.Assist in developing and performing integrated tests to test the full software subsystems on lab machines before deploying to Karoo systems.Configure, install and troubleshoot operating system software and server hardware.Configure and manage subsystem network.Monitor and maintain performance of servers.Mentor software site support Engineers.Make technical decisions, propose improvements.Assume full responsibility of subsystem networks routing, switch, fabric and operating system administration.
Minimum Requirements:
ND (Comp Sci) with 11+ years; orTech/ B.Sc. (Comp Sci) with 10+ years; or B. Eng / B.Sc. Hons (Comp Sci) with 9+ years; or M.Eng / M.Sc. (Comp Sci) with 7+ years; or PhD / D. Eng with 5+ yearsExperience in: Technical software development, testing or support experience.Testing, deployment, commissioning, release and support of large scale projects.Test-driven development and integration testing techniques, methodologies and frameworks; and supporting systems.Understanding of networks routing, switch fabric and operating system administration.Modern software collaboration tools such as Github, Containers, Google Drive, JIRA etc.Continuous integration, testing and deployment techniques and tools.Linux operating systems and networking.Python programming language is beneficial.
Additional Requirements:
Ability to work independently and be a good team player.Ability to participate and thrive in a collaborative environment.Troubleshoot issues methodically.Keen attention to detail.Good knowledge of and experience in software testing and quality assurance.Some experience in Python and software development....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTk3ODUwMDgwP3NvdXJjZT1ndW10cmVl&jid=1305360&xid=3597850080
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Purpose of The Role:The purpose of the Software Developer is to form a vital part of the software delivery team who is responsible for critical business processes as well as the development, maintenance, and support of software solutions to enable business strategies and priorities.
Primarily the areas of responsibility may include, but are not limited to:• Database design and development• User interface design and development• Software development and unit testing• Writing technical documentation and updating the Wiki site• Collaborate with Business Analysts and Test Analysts• Research and investigate new technologies• Log analytics
You will also be required to display the following competencies:• Technical and problem-solving abilities• Pro-active and collaborative team player• High attention to detail• Passion for continuous learning and self-development
To excel in our environment, you would require the following:• Minimum of 3 years’ experience in a software development role and environment• Solid experience with databases: MS SQL Server, MySQL• Solid experience with software: Oracle C#; .NET 6, XML, SOAP, WCF, RESTful API’s, HTML5, Angular, JavaScript, JSON, Stored Procedures, SSIS, Message Queues (RabbitMQ), Visual Studio, TFS, Azure DevOps, GIT, Amazon EC2, Amazon S3, Amazon VPC• Understanding of Continuous Integration, DevOps & SOA• Experience in Financial Transactional systems (advantageous)• Exposure to agile development methodologies (advantageous)
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
Responsibilities:
Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzc0OTc3MzU1P3NvdXJjZT1ndW10cmVl&jid=1691465&xid=1774977355
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