General Manager

Minimum Requirements: * Grade 12 * A minimum of 3-year qualification in Business Management or Commerce * A Minimum of 8-10 years Sales and Operational Management preferably in the PPE industry at a Senior Management Level Duties and Responsibilities: * Ensure achievement of profitability by managing margins and discounts * Monitor and manage expenditure within flexi budgeting (revenue and income achievement) * Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch * Ensure goods received are checked, GRV'ed and put away daily * Ensure accuracy of stock through daily cycle counts * Ensure customer satisfaction by delivering in full and on time * Achieve agreed Customer Service turnaround standards * Ensure deliveries to Customers by the couriers are within agreed service standards * Monitor Customer service standards in the Call Centre /Internal Sales * Ensure the Warehouse operates within standard operating procedures * Ensure all complaints and queries are resolved within SLA's e.g., logistics, pricing, returns and repairs * Establish and build Customer relationships and take personal ownership of resolving complaints * Drive usage of digital platform by promoting and implementing online transactions * Manage head counts and overtime within agreed budgets * Maintain effective leave planning and absenteeism management * Facilitate training and development interventions * Review performance in discussion with employees, agree ratings and set goals for new period *Desired Skills: * * PPE * General manager * Sales and Operational Management *Desired Work Experience: * * 5 to 10 years *Desired Qualification Level: * * Diploma