Service Now Technical Consultant

Our client is an international IT service provider in Bellville.  Their Service Now Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. They are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping their client maximize the benefits of the ServiceNow Platform.  They have a strong team culture to support and develop their employees, they strive to continuously improve their practice and they take pride in regularly receiving the highest customer satisfaction scores. Their chnical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. The role reports to the Head of Technical Consulting and works alongside other members of the team for project engagements, the work is mainly remotely based, which provides a lot of autonomy and a duty to be diligent in supporting co-worker. * Delivering high quality ServiceNow implementations based on business process requirements. * Ensuring adherence to coding and design standards and providing technical handover documentation. * Peer reviewing the work of others Able to communicate on complex issues to meet business and customer requirements to avoid escalations. * Increasing application operating efficiency and adapting to new requirements, as necessary. * Keep up to date with current and future market developments, technologies, product and strategies. * According to experience: Provide technical design authority and mentor more junior members of the team. Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve outcomes and deliverables. * Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice. * Assisting with system testing and UAT. * Contribute to the development of technical procedures and standards. * Escalate issues in line with company processes to ensure customer demands are met * Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer. * Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements. * Regularly updates his/her technical knowledge by participating in internal and external training and certifications. * Achievement of customer satisfaction targets JOB SPECIFICATION * Effective delivery of quality solutions using Computacenter's methodologies and standards. * Achievement of utilization targets. - Successful handover of technology to internal or customer support function. * Enhancement of Computacenter's services reputation with customers, vendors, partners & internal audience. * Participates in team meeti