Account Manager, ADE, Air & Sea

*DSV - Global transport and logistics* In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at (www.dsv.com)(https://www.dsv.com) Location: ((Port Elizabeth)) Job Posting Title: ((Account Development Executive, Air and Sea)) Time Type: ((Full Time)) *Main Purpose of The Role:* Lead DSV operations (SEA & AIR) in delivering on the customer expectations whilst continuously looking for opportunities to optimize DSV operations and the customers operations. Collaborate with customer logistics and production teams to know the client business thoroughly and ensure DSV services remain profitable. *MinimumRequirements: * * *Minimum of 5 years' experience in a Freight Forwarding/ or Shipping environment.* * *At least 2 years experience woking in an Ocean or airfreight Operational role.* * *Direct client liaison experience * *Qualifications:* Matric (essential) Sales / Marketing / Supply Chain or Logistics Management Qualification (Advantageous) *Computer packages * Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook Cargowise 1 *Duties andResponsibilities:* *DAILY* * Assist with any queries customers may have and work with operations in updating and resolving as required. * Compile RFQ's & sign off estimates when required. * Monitor the communication and distribution of status reports. * Assist and support the operation any 'out-of-ordinary' freight requirements, such as COD's or hand carries. * Provide advice and guidance to DSV staff in dispensing their services to customers. *WEEKLY* * Monitor status reports for any issues and convey concerns to customer logistics. * Lead weekly meetings with operations to improve customer service. * Facilitating operational meetings between customer and DSV operational controllers. * Focusing on customer requirements and driving continuous improvements. * Attend to all stakeholder queries and requests (internal & external). * Work with other business units of DSV to develop long-term customer partnerships with all DSV divisions. * Update SOP's for client and DSV internal business process. * Updating and maintaining CRM system (MS Dynamics). * Managing customer statement and any queries to ensure customer overdues are settled. * Hosting weekly meetings with DSV operations and customer shared services team. * Managing customer appointed carrier contract (SEA). * Managing WAKEO track and trace platform. *MONTHLY* * Compiling monthly manag