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Top Performer Call Centre - Life cover
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Full-Time
Description
Looking for Top Performers with at least 1 FULL year of call centre experience, selling insurance products.
Must be able to reach more than 2 sales per day
QA forms a big part of your monthly target
Should be excellent at objection handling / role plays
Must have a RE 5 qualification if your DOFA date is from 2021
Must be able to understand and speak ZULU
Great English communication
Clear criminal record
Should be able to start immediately
Must have a great track record
Must submit 4-6 months' payslips to showcase commission earnings
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzA5OTYzNzIxP3NvdXJjZT1ndW10cmVl&jid=1639384&xid=3709963721
Id Subtitle 1224132115
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Isilumko Staffing.
Selling for 2+ years
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Active Ads317
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KEY RESPONSIBILITIES
Policies and Procedures
• Ensure adherence to collection policies and procedures.
Collections and Targets
• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.
Overdue Accounts
• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
Hand Overs and Bad Debts
• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.
Credit Notes, Invoices and Adjustments
• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.
Month-end Activities
• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
Cash / Suspense Accounts
• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
Financial & Reporting
• Prepare commentary on top twenty clients each month for the region
Auditors
• Assist auditors as and when required.
Meetings
• Regular one on one book reviews with the credit supervisor
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.
Customer Care & Queries
• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.
Inter-departmental Relations
• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.
Projects
• To get involved in any additional projects as and when required.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Degree or Diploma within the accounting field
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Commercial Underwriter Extraordinaire - Ignite Your Underwriting Genius!
Are you ready to take your underwriting prowess to new heights? Were on the lookout for a Commercial Underwriter with a passion for turning risks into opportunities in the dynamic world of insurance.
About Our Client:
Our client is not your average insurance firm. Theyre a trailblazer in the industry, known for their innovative approach and commitment to excellence. Join our client as a Commercial Underwriter and be part of a team that thrives on challenge and diversity.
Key Responsibilities:
Risk Maestro: Evaluate commercial insurance applications with a discerning eye, determining acceptable levels of risk and crafting tailored coverage solutions.
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Innovation Connoisseur: Stay ahead of industry trends and contribute to the development of new underwriting strategies and products.
Customer Whisperer: Provide expert advice to clients and brokers, building strong relationships based on trust and expertise.
Needs to have knowledge and understanding of various Commercial products – in depthknowledge.Needs to understand Commercial Lines product requirements.Needs to understand and have knowledge of how the Commercial Lines Industry works. The trendseg. Auto Rating etc.Be able to translate product requirements into system functionality – Eg. What information isrequired to be captured and how should it be validated. Minimums, Maximums, Accumulations,Computations (for when item Sums Insured must be computed from another item within arisk/section), etc.
Qualifications:
Matric is an essential requirement.Regulatory Exam: Representatives.FAIS Credits (as per FAIS requirement).Must be Fit & Proper in terms of the FAIS Act.Must not be debarred with FSB Experience in the financial services industry or short-term insuranceindustry (preferable)Proven experience as a Commercial Underwriter in the insurance industry.In-depth knowledge of commercial insurance policies, regulations, and market trends.Strong analytical and decision-making skills.Excellent communication and negotiation abilities.
Perks and Benefits:
Competitive salary and performance-based bonuses.Comprehensive health and wellness benefits.Opportunities for professional development and growth.A vibrant and collaborative work environment.
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An ever-growing insurer requires the expertise of a knowledgeable HR professional. They will need to take responsibility for the entire HR and Payroll administration function. Must be able to work autonomously.
Qualifications and experience:
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My Short Term Insurance Client is looking for a Commercial Underwriter
At least 6 years of relevant Short Term Insurance experience in Commercial Underwriting, ideally having worked for a broker or a sizeable insurance company. 1-3 years in (junior)and 3+ years experience (Senior)Must be fit & proper, ie must have passed the RE5 (Representatives) examFAIS - NQF4 (Must have) NQF 5 (Preferable) Team player.Bilingualism would be advantageous.Self-driven and able to work independently, within the Company policy framework.Cost to Company remuneration package, including:
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Role Purpose Develop, maintain and support mission-critical, enterprise-grade software applications that improve business efficiency and are aligned to the enterprise architecture and business strategy.
This position will challenge software engineering as well as people skills. From a software engineering perspective, you will have the opportunity to solve and design complex integration patterns. Various technologies are used within this space of which the major ones are Java EE, Maven, Jenkins CI, Docker, Amazon Web Services, Oracle, WebSphere Liberty, Angular, AIX and Linux. Development challenges will include new software development as well as maintaining current software, including modernisation of platforms with minimal impact on business. From a people perspective you should be able to operate on your own and within a team setup, depending on the projects you will be involved. Knowledge sharing is key to the role and technical guidance as well as mentoring of junior to intermediate developers will be expected.
Responsibilities and work outputs
• Develop software based on technical design (Internal Process).
• Keep abreast of new technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture.
• Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.• Contribute to the design of scalable solutions that supports the system architecture.
• Translate business requirements into workable solutions and document solution into technical specifications. • Design and code new software functionality using code that is scalable, readable, maintainable and re-usable.
• Develop and maintain productive working relationships with peers and organizational and role players to achieve effective collaboration.
• Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations.
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