Surgo HR & Training Ads | Gumtree Classifieds South Africa

Surgo HR & Training

Selling for 6+ years

Total Ads150

Active Ads150

Professional Seller

Seller stats

150Total Ads

4.81MTotal Views

Sort by:

Most Recent
- Most Recent
- Low Prices
- High Prices

150 Active Ads

Save

German Speaking Customer Service opportunity available in the Travel Industry. Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes. Role: • Take inbound calls in a professional manner • Handle and overcome objections in a professional and effective manner • Adhere to targets • Take inbound calls from an international customer base • Handle both internal and external email correspondence to and from clients in line with quality standards • Work towards resolution time periods, quality standards and targets Not negotiable: • Fluent in speaking, writing and reading German and English • South African citizen / valid Work Permit • Deal with clients telephonically above average telephonic communication skills • Ability and willingness to work weekends and shifts as and when required • Proven exposure to flexibility and easily adaptable to pressurized environments and change • Proven customer service orientation and problem-solving ability in previous roles/career • Must have applied foreign language in a corporate environment • Ability to multitask Targets (weekly/monthly and incentive attached to this) • Reach call resolution timeously • Reach targets on a daily, weekly, and monthly basis • Adherence to schedule • Meet quality assurance selected targets • Meet all agreed KPI`s • Develop excellent relationships with all stakeholders Days of work: • Monday to Sunday 24/7 (rotational roster, varied shifts see below ) • 05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA) Special arrangements: Working SA Public holidays What is most challenging about the role: • The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures • High standards of work are an expectation Salary: Market related. Based on the level of experience. Nice to haves: • Experience with working to targets • Familiarity with call centre culture/environment • Exposure to travel, either work related or extensive personal travel Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110

Century City

Save

Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s. A market-leader within the leisure and business travel sectors and includes the well-established products Role: • Take inbound calls in a professional manner • Handle and overcome objections in a professional and effective manner • Adhere to targets • Take inbound calls from an international customer base • Handle both internal and external email correspondence to and from clients in line with quality standards • Work towards resolution time periods, quality standards and targets Not negotiable: • Fluent in speaking, writing and reading Arabic and English • South African citizen or valid Work Permit • Deal with clients telephonically above average telephonic communication skills • Ability and willingness to work weekends and shifts as and when required • Proven exposure to flexibility and easily adaptable to pressurized environments and change • Proven customer service orientation and problem-solving ability in previous roles/career • Must have applied foreign language in a corporate environment • Ability to multitask Targets (weekly/monthly and incentive attached to this) • Reach call resolution timeously • Reach targets on a daily, weekly, and monthly basis • Adherence to schedule • Meet quality assurance selected targets • Meet all agreed KPI`s • Develop excellent relationships with all stakeholders Days of work: Monday to Sunday 24/7 (rotational roster, varied shifts see below ) 03:00-12:00; 09:00-18:00 (Shifts do change due to daylight saving for the UK and USA) Special arrangements: Working SA Public holidays What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures High standards of work are an expectation Salary: R11382.21 + R1138.22 = R12520.43 Nice to haves: • Experience with working to targets • Familiarity with call centre culture/environment • Exposure to travel, either work related or extensive personal travel Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111

Century City

Save

Surgo is recruiting for an experienced Cantonese Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Cantonese and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Cantonese and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the...Job Reference #: 202360

Bryanston

Save

Other

Save

Based in central Cape Town, we provide support services with a focus on desktop publishing and we are looking for a Arabic Client Liaison Experts who interface between our corporate clients all over the world. Job description • Deal with clients in the middle east • Arabic texting and flipping of documents • Produce documents as per client specification and according to our quality standards • Adhere to all stipulated production processes, including proofreading • Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes) • Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KP Requirements • Native in Saudi Arabic and English • Proven experience in a customer service role • Graphical experience and accreditation advantageous • Shift flexibility and weekend availability • Determined and dedicated • Common sense • Resourceful • Ability to work shifts coupled with the ability to work in a team. Personal Attributes • Excellent command ofSaudi Arabic and English • Positive attitude • Good work ethics • Good communicator • Down to Earth team player Salary Market related Monthly incentive Shift allowance Shift between 06h00 until 15h00 shift, Sunday to Thursday Benefits Medical Aid Gym allowance Cellphone contract allowance Transport allowance Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202122 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202122

City Centre

Sales Team Leader / International Call Centre

Save

Our client is recruiting for an experienced Team Leader for their Cape Town branch. Do you believe that every interaction is an opportunity to make the world around us better? As a Team Leader you should always look the part, act the part, and treat your physical environment as a reflection of your legacy and ours. Are you this person? Apply now! Job duties (but not limited to): • Manage a team • Ensure the team meets their core KPI of Service targets • Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilization times using measurement, targets, reward and recognition, feedback and communication • Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime • Coaching and Developing • Coach, mentor and develop the team • Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice, and reviewing departmental processes • Establish goals both for the team and for individual employees and conduct regular performance reviews • Identify and address any training that your team require • Collaboration • Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign Key Requirements: • Grade 12 (minimum) • You must have your own transport • Must have 2 years as a Sales Team Leader • Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous) • Have a qualification (or experience) relating to management, finances, marketing or sales • Insurance and / or contact centre experience will be preferred • Be active and enjoy a fast-paced environment where they can think on their feet • Enjoy engaging with team members and peers and building relationships with clients • Be a team player and motivator • Love learning, chasing targets, and problem-solving Salary: Market related, based on your level of experience Working Hours: • 24/7 rotational shifts environment • Company transport within 35km ratio of the site Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202242 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you s...Job Reference #: 202242

City Centre

Save

Our client operates local-focused sportsbooks, virtual games and casino sites, and an online poker cardroom. Overall, the company has over 2.5 million registered customers in 200 countries, who place over one million bets (casino, poker, sports and virtual games) per day and they are looking for a Social Media Coordinator to join their Team. Job description: The Social Media Coordinator is responsible for developing and curating engaging content across the Groups social media platforms, ensuring that content is in direct alignment with the brand and acquisition objectives. Responsibilities: • To build and manage the Company's South African social media presence • Contribute to the development of a social media strategy aligned to the brands vision, through competitor research, platform determination, benchmarking, messaging and audience identification • Generate, editing, publishing, scheduling and sharing daily content • Identify threats and opportunities in user-generated content surrounding the company and report notable threats to appropriate management • Foster and management of community engagement and FANS experience • Respond to and monitor queries, comments, complaints and compliments on all social media platforms • Identify off-page's comments, mentions and conversations that may need intervention • Manage the Hootsuite team and improving the Pages overall response rates and time • Conceptualisation of content ideas; optimising organic content for engagement across the social media accounts • Report: Analyse the Company's social media organic performance, define targets and report on results Soft skills: • Team player • Strong communicator • Motivated and proactive • Detail-oriented Requirements: • Strong copywriting, proofing and editing skills • Strong social media background and skillset • Skilled in content creation and scheduling • Strong community management skills • Experience with social media listening and/or analytical tools • Ability to understand historical, current, and future trends in the digital content and social media space • Detailed social media reporting skills • Sports and sports betting knowledge preferably Salary: Market Related Working hours: Monday to Friday Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202513 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for ...Job Reference #: 202513

6mo

Other

Save

Our client, a well-established QSR (Quick Service Restaurant) company is recruiting for a Quality Control Supervisor to join their team based at the Distribution Centre in Randburg. Area of responsibility: Frozen Pizza Manufacturing Job Description: • Responsible for the day-to-day managing of the food safety management system • Follow strict FSSC22000 protocol as set out by management • Continued education and learning on national and international food safety and security processes • Issue follow up non-conformances. Advise parties on what needs to be done to close off non-conformances • Test and research of raw materials, work in progress ingredients, finished goods, existing and new products Any other tasks requested of you by management: • Train all staff on food safety and quality related procedures • Keep up to date with training exercises and requirements Duties and Responsibilities: • Print and issuing all QC documentation, checklists and any other controlled and daily documentation to the designated staff • Collect and check all controlled documentation for accuracy and completeness, issue and report any non-conformances • Participate in continuous product testing • Manage the sanitation program for the facility. This includes schedules, chemicals, cleaning hardware, chemical certifications • Report on any non-conformances or deviations from the food safety management system • Schedule, minute and lead all food safety meetings • Ensure retention sample system is managed in accordance to the food safety management system • Create a specification file with all info including spec sheets for raw materials, work in progress ingredients (toppings) and finished goods • Assist clients with finished goods specifications, cross border certifications and all traceability of products from farm to plate • Ensure the frozen pizza departments sanitation program is in line with FSSC22000 • Be available to move between areas to suit the needs of the business Skills required: • Extensive knowledge of FSSC22000 implementation. • Knowledge of all ingredients, COA/COCs, MOQs, cost and storage requirements and conditions • Work knowledge of equipment, instruments, settings verifications and calibrations of said equipment • Knowledge and understanding of all the company policies and procedures in order to train staff in these matters • Strong communication skills both written and verbal • Strong administration skills. All FSMS administration to be managed • Ability to gather, interpret and relay analytical information • Ability to prioritise and organise duties and requirements • Being self-motivated, proactive, and dynamic • Ability to adapt to changing conditions and roles within the organisation • Ability to work with, and as part of the operational team Salary: Market related - Dependent on candidate experience Working Hours: Monday to Friday, 8:30 am to 17:00 pm Location: Randburg, Johannesburg Should you...Job Reference #: 202386

6mo

Randburg

Save

Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Area Manager to to join their team and oversee a cluster of their restaurants. Job Purpose: The Area Manager will be responsible for 3 to 6 stores within a region and will be required to maintain and improve the performance of each store as well as manage all store team members and improve on productivity. Responsibilities: • Prepare food-cost reports by gathering required information for each store and analysing information • Implement food-cost action plans • Monitor expenditure of all stores under your control ensuring all budgets adhered too • Ensure all stores are adequately staffed to deliver 100% customer service • Ensure monthly audits of all stores in assigned areas • Respond to and follow-up on all customer complaints in assigned areas • Visit stores in assigned areas according to an organized work schedule • Train and correct store staff in assigned areas, in implementing correct procedures • Liaise with the Training and Development Manager to ensure all training is correctly conducted and recorded for stores in assigned areas • Ensure all stores practice correct food safety and sanitation procedures • Ensure all stores in assigned areas achieve the requisite pass on all audits • Follow ups to be duly conducted for failed audits in the applicable stores, within set timeframes • Together with Store Management, draft action plans based on audit results and ensure effective execution • Ensure repairs and maintenance is actioned and follow-ups done for stores in assigned areas (costs to be maintained within the stores budget) • Directs the compliance of workers with established company policies, procedures, and standards (e.g., safekeeping of company funds and property, personnel and grievance practices, adherence to policies governing acceptance and processing of customer credit card charges etc.) • Conduct disciplinary hearings and investigations with the assistance of HR • Inspect premises of assigned area stores to ensure adequate security exists and that physical facilities comply with safety and environmental codes and ordinances • Review operational records and reports of stores in assigned areas, to project sales and determine store profitability • Co-ordinate sales and promotional activities of stores in assigned areas, to ensure sales budgets are achieved with the Marketing team • Reports as required on sales, labor, food cost and PL performance • Attend to customer complaints and assist as far as possible Experience: • 3 to 5 years related experience in the fast-food/Restaurant/ QSR industry. • Fast food restaurant industry • Strong Operationally • Financial acumen • Experience in running multiple stores • Strong personality Salary: Market related (negotiable based on level of experience) Working hours: 8am to 8pm, Monday to Sunday with 1 x off day a week (Monday to Thursday), and 1 x week...Job Reference #: 202212

6mo

Other

...