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RA Security
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The Technical Coordinator is the operational control centre
of RA Security. This role is accountable for translating service requests and
contracts into executed work — ensuring that technicians, are coordinated with
precision, professionalism and urgency.
This is a mission-critical position responsible for
operational continuity, service delivery excellence, financial accuracy, risk
mitigation, workflow optimization and executive-level reporting. The incumbent
operates under sustained pressure, manages high volumes of work-in-progress.
The role is suited to a highly structured, resilient,
detail-driven professional with exceptional communication skills, commercial
awareness and strong operational judgement.
1. CORE
ACCOUNTABILITIES
Own
the full operational workflow from work order acceptance to job completion
and client sign-off.Schedule,
coordinate and optimize technician deployments across reactive service,
installations, SLAs and projects.Monitor
job progress, SLA adherence, escalations and exceptions.Ensure
service delivery meets contractual, regulatory and quality standards.
Follow
up on quotes for any additional work that needs to be completed.
Place
and track supplier orders across multiple vendors.Manage
lead times, shortages, substitutions and backorders.
Serve
as the central liaison between clients, technicians, suppliers and
internal departments.Ensure
professional written and verbal communication at all levels.
2. REQUIRED COMPETENCIES & SKILLS
Technical & Professional
Proficiency
in MS Outlook, Excel, Word.Strong
experience in scheduling, workflow management.Written
reporting capability.Planning,
coordination and work execution skills.
Behavioural & Leadership
Exceptional
attention to detail under pressure.Calm,
decisive, solution-driven and emotionally resilient.Strong
boundary-setting and escalation judgement.Highly
ethical, trustworthy and confidential.Naturally
structured, organized and process driven.
3. EXPERIENCE & QUALIFICATIONS
Minimum requirements:
Advanced
proficiency in MS Outlook, Excel, Word.Excellent
written and verbal communication skills.Strong
problem-solving abilities and attention to detail.Ability
to handle a high-pressure work environment.Ability
to work independently and as part of a team.Candidates
must have their own transport.Minimum
Grade 12 or equivalent qualification.Minimum
of 5+ years in technical coordination or service delivery roles within a
technical environment.
Strong
planning, coordination and project execution skills.High-level
written, typing, verbal and reporting skills.Attention
to detail and accuracy.Discretion
and judgement.
Remuneration to be discussedCv's to be emailed to info@rasecurity.co.za
2d
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