Technical Coordinator (Electronic alarm systems)

The Technical Coordinator is the operational control centre of RA Security. This role is accountable for translating service requests and contracts into executed work — ensuring that technicians, are coordinated with precision, professionalism and urgency.

This is a mission-critical position responsible for operational continuity, service delivery excellence, financial accuracy, risk mitigation, workflow optimization and executive-level reporting. The incumbent operates under sustained pressure, manages high volumes of work-in-progress.

The role is suited to a highly structured, resilient, detail-driven professional with exceptional communication skills, commercial awareness and strong operational judgement.

1. CORE ACCOUNTABILITIES

• Own the full operational workflow from work order acceptance to job completion and client sign-off.
• Schedule, coordinate and optimize technician deployments across reactive service, installations, SLAs and projects.
• Monitor job progress, SLA adherence, escalations and exceptions.
• Ensure service delivery meets contractual, regulatory and quality standards.

• Follow up on quotes for any additional work that needs to be completed.

• Place and track supplier orders across multiple vendors.
• Manage lead times, shortages, substitutions and backorders.

• Serve as the central liaison between clients, technicians, suppliers and internal departments.
• Ensure professional written and verbal communication at all levels.

2. REQUIRED COMPETENCIES & SKILLS

Technical & Professional

• Proficiency in MS Outlook, Excel, Word.
• Strong experience in scheduling, workflow management.
• Written reporting capability.
• Planning, coordination and work execution skills.

Behavioural & Leadership

• Exceptional attention to detail under pressure.
• Calm, decisive, solution-driven and emotionally resilient.
• Strong boundary-setting and escalation judgement.
• Highly ethical, trustworthy and confidential.
• Naturally structured, organized and process driven.

3. EXPERIENCE & QUALIFICATIONS

Minimum requirements:

• Advanced proficiency in MS Outlook, Excel, Word.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high-pressure work environment.
• Ability to work independently and as part of a team.
• Candidates must have their own transport.
• Minimum Grade 12 or equivalent qualification.
• Minimum of 5+ years in technical coordination or service delivery roles within a technical environment.

• Strong planning, coordination and project execution skills.
• High-level written, typing, verbal and reporting skills.
• Attention to detail and accuracy.
• Discretion and judgement.

Remuneration to be discussed

Cv's to be emailed to info@rasecurity.co.za