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CallForce
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BPO Sales Trainer
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
Responsibilities
Facilitate training group as per Client curriculum requirementsTransfer of skills into different campaigns and accounts required for various industriesConduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each monthAttend TTT with client or Master Trainer and ensure period sign off/certification is up to dateSelf-upskill on industry updates and relevant knowledgeCommunicate with team on Knowledge and Skill updates for relevant campaignsCoordinate with OPS manager to help transition agents from Training to incubation as per expectationsCoach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-onesReview Training content and suggest new ways of delivery to improve effectivenessComplete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and deliveryKeep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/1786291204?source=gumtree
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We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/3992419714?source=gumtree
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The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department.
The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the performance of the business according to the policies and procedures of the business. This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams & work done across all campaigns.
Duties & Responsibilities
Ensure compliance with the company's quality systems & processesEvaluate daily feedback from all quality assurance & compliance teamsDevelop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centreEnsure campaign KPIs are met regarding quality standardsContinuously upskill quality assurance personnelProvide weekly quality assurance reports to the business & to clients as per SLA requirementsEnsure on-going optimisation across all campaigns within the businessTeam management
Requirements
Ability to work and complete projects without supervision, self-motivatedAbility to communicate with discretion and professionalism, understanding when confidentiality is neededAnalytical approach to problem solving & solution driven strategy developmentCritical attention to detailCapable of always working on multiple campaignsStrategy implementation with excellent organisational skillsQuality control astutenessStrong knowledge of customer care processes and techniquesDemonstrated ability to work well in a team environmentMust be a critical thinker
Qualifications & Experience
Data AnalysisAt least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred)At least 3-5 years of Managing a QA TeamMS Excel proficiency advancedCustomer Centric Report building
https://www.ditto.jobs/job/gumtree/1568607316?source=gumtree
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PURPOSE OF THE ROLE
Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Improve the top-line business decision-making processes by collecting, analysing, and reporting of data on the various campaigns
DUTIES AND RESPONSIBILITIES
Ensure dialer execution is aligned to all business unit KPI’sAutomate data loading within the dialer.Drive innovation and strategy in the current dialer platform.Real time analysis & monitoring of dialer campaigns to ensure compliance and adherence to set KPI’sReal time Management of the dialer to ensure optimal agent productivity.Identify and communicate any data anomalies or agent behavior issues to Senior Operations Team in real time.Dialer Incident ManagementRegular maintenance of the dialer.Understanding of client requirements and ensuring the correct Dialer strategy is implementedMonitor, analyse & report on the dialer requirements across the various campaignsRegular Reporting and updates on lead usage at agent level.Drive dialer metrics (Answer Rate/ RPC Rate) to influence conversion to sales.Analysis of dialer outputs and results as well as the implementation of changes and improvements.Create reports that business can use to monitor metrics and make decisions.Analyse Dialer data and share opportunities for improvement.Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achievedCollaborate with internal and external partners to maximize achievement of business goals
QUALIFICATIONS AND EXPERIENCE REQUIRED
Matric / Grade 12A relevant certificate or diploma is preferredMinimum of 3 - 5 years of experience as a Dialer administrator in a Contact Centre is requiredFamiliarity with reporting to a sales and service Operations.2-3 years’ experience working as a Dialer administrator in a sales Outbound Contact Center.Experience in working with Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)Experience in working MySQLExpert capability in Microsoft ExcelKnowledge of business processes and functional areaExperience in estimating solution development and delivering solutions against those estimates
BEHAVIOURAL AND COMPETENCY REQUIRED
Strong interpersonal skills with the ability to build and maintain professional relationshipsExcellent analytical skillshttps://www.ditto.jobs/job/gumtree/3733803594?source=gumtree
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20h
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International Outbound Sales Consultants
A leading USA based client is currently seeking high energy and self-motivated Sales Consultants to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services. This is a fun but fast paced environment and requires go-getters with a passion for sales.
Education and Experience:
English language proficiencyMinimum 1 year sales experience within an International centerTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillspersuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary: R 35 per hour during training and R 40 per hour after training plus shift and travel allowances
Working hours: Mon - Friday and every second Saturday or Sunday
Rotational shifts from 16h00 – 01h00/20h00 – 05h00
Pioneer, aggressive expansion pioneer account
Fun product to sell
Entertainment
Significant
advance
no cold calling more of a hot lead based on Customer using the free subscription for 3 months
easy to attain commission
Future work from home
Education and Experience:
English language proficiencyMinimum 1 year sales experience within an International center
https://www.ditto.jobs/job/gumtree/1356808992?source=gumtree
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We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
Desciption:
Cold call pre-existing and new customers to sell variety of products & servicesOffer professional advice to clients for upgradesSet up new customer accounts and update existing recordsKeep up to date and fully informed on product comparisons and new productsBe compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules
Telesales Sales Consultant
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company. This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it!
We offer Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month.
Apply now if you Have at least 1 years’ tele-sales experience. · Have strong sales ability and objection handling. · Are proficient in English and 1 other language. · Have the tenacity and passion for sales. · Proven ability to meet sales targets.
Send your CV to our watsapp line (0764206424), or via the link in this advert. Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful
https://www.ditto.jobs/job/gumtree/3764191976?source=gumtree
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This role requires an experienced individual that has worked in internals sales within the Factory/industrial sectors. The Ideal candidate would have technical knowledge of factory operations and parts.
Description
This is an office based position in Randburg.Duties would include but are not limited to:
Responsible to conduct telephonic sales as well as handle customer issues pertaining to the sales.Send out brochuresFollow up on quotesMake sure all documentation is attachedThe role will include outbound sales calls (including cold calling)In-the-job training will be provided We are not simply selling a product, or features. We are selling a solution that will assist clients Generate and secure potential revenue by:Calling new prospective clients;Following up on calls.Following up on supplied leads.Achieve set goals and targets.Up-sell additional products to existing clients.
Profile
Matric (Essential)Relevant Certifications2 - 4 years (Internal sales experience)Technical skills within industrial/factory sector Computer literateCold CallingCRM system experienceExcellent English skillsExcellent communication abilityConflict managementSalesforce experiencePrevious internal sales experienceAdmin orientatedVery sales orientated and must know and understand sales cyclesWorking hours : Monday to Thursday 08h00am - 16h30pm, Friday 08h00am - 14h00pmNo weekenksPatientResilient
We offer
Permanent position
Salary package : R11000 plus uncapped commission
https://www.ditto.jobs/job/gumtree/3969873493?source=gumtree
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We are currently seeking International Inbound Debt Sales Consultants!!!
If you've got what it takes, then get your fingers ready!!
Note: Read thoroughly with understanding.
US-based client is looking for dynamic inbound debt sale agents to win over customers/clients who are struggling/can not pay their debt on a night shift rotation.
This is a no cold calling center with more of a hot lead base of customers.
Education and Experience:
MatricEnglish language proficiency, written and verbalMinimum 2-years debt sales experience (MUST)Must have worked on international campaignsMUST have a neutral accentMUST have knowledge of debt collection techniquesMUST have sound negotiation skills (not negotiable)
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsMeet minimum productivity requirements for calls dailyManage customer accounts and callsCollection script needs to be adhered to at all timesCarry a professional conversation
Working Hours:
Rotational shifts from 15h00 PM – 04h00 AM
Company Description:
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Salary: R7,500 (basic plus commission)
Attach those CV's and GOOD LUCK!!!
https://www.ditto.jobs/job/gumtree/1567136070?source=gumtree
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi's each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
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SNR Sales Operations Manager (Australian & USA Campaigns)
CallForce is seeking a dynamic individual to provide leadership over multiple campaigns in a rapidly growing BPO operation. You will be responsible for driving sales and managing operations in our outbound campaigns, for our local telco campaigns. You are required to deliver exceptional results, providing differentiation in a highly competitive sector.
Key Areas of responsibility
Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.Handle client interface, deliver on SLA requirements.Manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and local.Responsible for driving sales and customer service outcomes.Focus on providing differentiation in a highly competitive industry by exceeding client expectations.Successfully deliver performance standards on outbound campaigns.Oversee quality control and other compliance applicable to the clientLead, develop, motivate, operational teams.Ensure optimal service delivery through scheduling and continuous process improvement.Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels in order to achieve and exceed targets.Set up and manage performance measures.Manage operating budgets.Develop rewards and recognition incentives/programs.Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets.Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes.Work with IT and Infrastructure to ensure optimal operational efficiencies.Ensure all infrastructure meets agreed SLA standards.
Requirements
5 plus years managing an outbound sales contact center5 plus years having worked in a BPO5 plus years’ experience in client relationsProven track record in meeting campaign performance standards
Salary: Market and Experience related
https://www.ditto.jobs/job/gumtree/447690190?source=gumtree
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.
Key Responsibilities:
Talent Acquisition:
Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process.
Screening and Selection:
Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers.
Candidate Assessment:
Administer skills tests, assessments, and background checks as needed.Evaluate candidates' technical skills, language proficiency, and suitability for specific roles.
Offer and Onboarding:
Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.
Qualifications:
Proven experience as a recruiter, with at least 1+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively.
As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.
https://www.ditto.jobs/job/gumtree/615040487?source=gumtree
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Role Purpose:
To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.
Responsibilities:
Drive significant growth and profitability in the context of cost management.Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLA's with internal and external service providers.Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers' requests in an efficient and effective way.Resolve all customer queries efficiently, and within agreed timelines.Build and maintain relationships with internal and external parties to support the business strategyMaintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request.Comply with governance in terms of legislative and audit requirementsTrack, control and influence business activities with the specific aim to increase sales and service efficiencies.Manage own development to increase own competencies.
Qualifications and ExperienceGrade 12, Tertiary qualification, Banking qualificationComputer Literacy1 to 2 years in customer service
https://www.ditto.jobs/job/gumtree/2887697701?source=gumtree
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Great basic R6500 + Allowances + plus R4 000 commission
We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved!
What you can expect:
Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.
Experience:
Minimum 1-year outbound sales experienceEnglish language proficiency to engage with USA customersComputer proficiency to close your sales
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skills
Working hours:
Mon - Sat, rotational days
Rotational shifts from 15h00pm – 04h00am
Transport provided
https://www.ditto.jobs/job/gumtree/2984426192?source=gumtree
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At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.
What You’ll be DoingDo you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.
We’re looking for a Trainer to welcome and excite new hires as they start their new careers.
During a Typical Day, You’ll
Inspire and motivate learners to reach for amazingMentor and coach new hires within client training goals and time framesBring your interest in helping others to start their career journeys successfullyDeliver high quality client product training
What You Bring to the Role
High school diploma or equivalent2 years or more in training and adult learning or call center experienceTeam building and nurturing an inclusive learning environmentEngage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasksComputer savvyEncouraging coaching skillsWorking knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Zoom or ability to learn technology quickly
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 22 500, plus a R2000 medical aid contribution to a Discovery Health plan of your choice and...
https://www.ditto.jobs/job/gumtree/3369871953?source=gumtree
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Recruitment Consultants
Callforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the Global Market.
Join us as a Recruitment Consultant and contribute to creating opportunities to people in the Western Cape Community.
What You’ll be Doing
Managing the end to end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
During a Typical Day, You’ll
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements
At least 2 years end to end recruitment experienceProven track record in meeting high candidate delivery Willing to be flexible for some Nightshift campaigns contactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 8000 plus lucrative placement incentive
https://www.ditto.jobs/job/gumtree/3124845140?source=gumtree
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Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, You’ll
Answer incoming communications from customers over email or social media platformsPhoning customers back with relevant feedbackConduct research to provide answers for customers to resolve their issues
Requirements
MatricFluent English (Higher Grade English pass in Matric)2-3 years or more of customer service experience in a Contact CentreAutomotive experience of having worked in a complaints department, will be an advantage
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
Salary – R9 000
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/3669165039?source=gumtree
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Insurance Sales Consultant
CallForce is an award-winning BPO service provider delivering innovative and customized contact Centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
Your sales experience in the insurance industry and your ability to meet targets will support your success in this role.
You Must have
Grade 12Clear Criminal and ITC records2-year insurance sales experienceExcellent command of English (both verbal & written)Good knowledge of insurance products i.e., Funeral etc.Must comply with FAIS fit and proper requirements.RE 5 (highly advantageous)
You will earn Basic of R5500 per month, plus lucrative commission. Must be willing to work additional hours and some Saturdays to meet targets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3186084980?source=gumtree
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Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.
Key responsibilities:
Answer inbound voice calls from customers regarding automotive queriesCalling customers back with relevant feedbackConduct research to provide answers for customers to resolve their issueIdentify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the query
Requirements
Matric National Diploma with English as a 2nd language subject pass mark2 years call centre and BPO level experience – Mandatory1-year Complaints handling or cases management– ideal/ beneficialTechnical query handling – ideal/beneficialStakeholder and negotiation skills – MandatoryExperience of UK customer- beneficial
experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.
C1 level language – MandatoryExperience of multiple systems: Microsoft, email, excel proficiency- Mandatory
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
Salary – R9 000
Benefits after probation:
Medical Aid- Kaelo Flexiplan; Basic Life CoverFuneral CoverPension Fund: company and employee contributionEmployee Assistance Program: 24 hours trauma counselling, etc.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/2069138652?source=gumtree
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Callforce success is all down to our people. And now we’re looking for the young, talented, employed, and unemployed to join the best team in the business. If you’re ready to take your career to the next level, enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you!!!
Grow your career.
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
Most consumers and companies use telecommunications products every day, and that’s why creating marketing strategies that capitalize on this fact is a matter of survival.
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen!!!
Communication skills
Administrative skills
Multitasking
The list goes on..
CallForce Direct is a specialized Call Centre recruitment company focusing on human development and empowerment of South Africans within the Call Centre environment.
We would like to get to know you better, kindly add the following to your profile:
Name and SurnameEmail addressContact numberHighest grade passedWorking experience
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment or depending on the campaign you will be required to work from home.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3384012868?source=gumtree
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