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11d

East London

Helpdesk Agent - PotchefstroomÂ (Feb/March)

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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Potchefstroom-FebMarch-1262923-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree

12d

Job Placements

Potchefstroom

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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-FebMarch-1262215-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree

12d

Job Placements

Mamelodi

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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Worcestor-1257643-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree

12d

Job Placements

Adelaide

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Purpose of job:To ensure all IT systems are operational, proactively maintained and configured optimally. Support all customers (IT Users) to ensure they can access the required IT environments. Execute technology project required by the business and ensure IT Infrastructure is aligned with the clients technology requirementsMinimum requirements / qualifications and/or experience· Gr12 with A+, N+, S+ and Server+· 3 years+ Experience in the IT Industry· Extensive knowledge of computer and server setup and maintenance· Knowledge of LAN, WAN and wireless networks· Basic project management· Effective communication skills· Work under pressure· Ability to fault find/troubleshoot complex software and hardware issues· Ability to multitask· Knowledge of database and networking security systemsFinancial responsibilities:1. Ensure suitable hardware/software solutions are procured.· Requests quotes from multiple vendors.· Compare quotes· Research optimal solutions2. Identify possible cost saving solutions· Find and identify key areas where IT can implement optimal solutions, saving the company costs in time and money.· Constantly evaluate IT & Infrastructure systems· Ensure suitable upgrades vs replacements· Ask why a specific job or process is being done in the specific way. (e.g., why is users printing so much and what can be done to change it)3. To ensure IT Infrastructure and systems run efficiently· Identify unnecessary / absolute Infrastructure and find a better solution· Ensure optimal systems topologyCustomer responsibilities:1. Ensure IT systems and equipment is available to all CUSTOMER to perform their daily duties.· Ensure the accurate and thorough onboarding and offboarding of staff by managing user account creation, access provisioning, and deprovisioning across all IT systems. Verify that all company assets (e.g., laptops, mobile devices, and other equipment) are properly assigned and returned. Maintain a detailed checklist to prevent oversight and ensure Standard Operating Procedures (SOPs) are followed.· Ensure CUSTOMER (internal IT users) have correct tools/systems/software available to perform daily duties.· Prioritize and communicate service delivery to customers.· Ensure all IT tickets are logged on the IT helpdesk· Ensure all calls on helpdesk are actioned, this will ensure the IT users will be operational2. Manage IT helpdesk· Prioritize and communicate service delivery to customers.· Ensure tickets are resolved within SLA3. Recurring faults· Prevent recurring faults from occurring (e https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1273043-Job-Search-03-18-2026-07-00-14-AM.asp?sid=gumtree

17d

Job Placements

Germiston

TP-Link Deco E4(1-pack) E4 AC1200 Whole Home Mesh Wi-Fi System 1-pack

R 399

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TP-Link AC1200 Deco E4 Whole Home Mesh Wi-Fi SystemFast. Stable. Everywhere.Whole Home Mesh Wi-Fi System, AC1200 Dual-Band Wi-FiWi-Fi Dead-Zone KillerDeco E4 is the simplest way to guarantee a strong Wi-Fi signal in every corner of your home up to 2,800 square feet (2-pack). Wireless connections and optional Ethernet backhaul work together to link Deco units, providing even faster network speeds and truly seamless coverage. Want more coverage? Simply add another Deco.Seamless Roaming with One Wi-Fi NameTP-Link Mesh means Deco units work together to form one unified network. Your phone or tablet automatically connects to the fastest Deco as you move through your home, creating a truly seamless Wi-Fi experience.No More BufferingNetwork speeds three times faster than previous generation routers, thanks to 802.11ac wireless technology, make Deco capable of providing a lag-free connection to up to 100 devices.2-in-1 Router and Access Point ModesFlexible and multifunctional, the Deco E4 includes a variety of features allowing it to serve as a router or access point. Just choose the mode for your actual network demands and experience the maximum wireless flexibility.Robust Parental ControlsSimple, intuitive parental controls make it easy tokeep your children safe while they’re online.All Decos Can Work TogetherDeco E4 is compatible with every other Deco model to form a Mesh network. Expand Mesh Wi-Fi coverage anytime by simply adding more Decos.Features:Deco uses a system of units to achieve seamless whole-home Wi-Fi coverage — eliminate weak signal areas once and for all!With advanced Deco Mesh Technology, units work together to form a unified network with a single network name. Devices automatically switch between Decos as you move through your home for the fastest possible speedsA Deco E4 two-pack delivers Wi-Fi to an area of up to 2,800 square feet (EU version). And if that’s not enough, simply add more Decos to the network anytime to increase coverageDeco E4 provides fast and stable connections with speeds of up to 1167 Mbps and works with major internet service provider (ISP) and modemDeco can handle traffic from even the busiest of networks, providing lag-free connections for up to 100 devicesParental Controls limits online time and block inappropriate websites according to unique profiles created for each family memberSetup is easier than ever with the Deco app there to walk you through every step

2mo