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As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels, translating between the technical and non-technical worlds.You’ll be prepared to suggest improvements to get to the root cause, work to move the technical solution forward and reduce the recurrence of issues. No two days are ever the same so expect to be challenged in a fast-paced and enjoyable environment.You will need to be a clear confident and professional communicator. You will play a key role in the team meeting the high level of service we strive to deliver. This role will give you exposure to our impressive portfolio of IT products and services, helping to drive forward your knowledge and progression. You will need to be able to demonstrate an excellent customer service approach and have great IT skills with a good working knowledge of a wide range of products.If you want to further your career with a vibrant and fast-paced organisation, this is the role for you. Responsibilities:The extent of your duties will include but are not limited to: Providing remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line EngineersTaking ownership of complex issues to resolution providing technical support via telephone, email, and remote access.Overseeing remote monitoring escalation ticketsResearch and identify solutions to complex software and hardware issues.Provide in depth understanding of virtualised solutions, Cloud services such as Azure, Microsoft 365, Networking and firewalls.Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Ensuring customer processes and documentation are kept up to date.Mentor and provide guidance to other team membersStay current with emerging technologies and industry best practices to continually improve the IT environments. Experience / skills required A minimum of 5 years experience in an IT Service environmentHigh level of technical experience gained in a hands-on-roleExcellent verbal & written EnglishRobust influencing and interpersonal skills with the ability to communicate at all levelsAbility to prioritise and handle multiple assignments at any given timeBe flexible and able to commit the time required to get the job done in line with business needsHigh https://www.executiveplacements.com/Jobs/A/3rd-Line-IT-Support-Engineer-1275754-Job-Search-03-26-2026-11-00-15-AM.asp?sid=gumtree

19d

Executive Placements

Bo-Kaap

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Roles and ResponsibilitiesReports to: Service Desk ManagerWorking hours: Mon-Fri 10h00 - 20h00 (company operates in UK hours)Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefitsNature: In officeLocation: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity solutions. As part of continued growth, the company is expanding its technical operations in Cape Town to support its UK-based customer base. Job OverviewThe L3 Support Engineer is a senior escalation and troubleshooting role within an MSP environment, responsible for resolving complex technical incidents that cannot be resolved by L1 or L2 teams. The role involves deep technical troubleshooting and root cause analysis across servers, end-user hardware, software, Microsoft 365, Azure, Windows Server, virtualised environments (VMware/Hyper-V), networking (LAN/WAN, firewalls, VPNs), backup and security solutions across multiple customer environments. You will implement permanent fixes, recommend infrastructure and process improvements, and help reduce recurring incidents while providing guidance and technical leadership to L1/L2 engineers. The role requires strong experience in hands-on MSP support, customer-facing communication, and maintaining high service standards in a fast-paced, multi-client environment. Duties (include but not be limited to):Providing remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st & 2nd Line EngineersTaking ownership of complex issues to resolution providing technical support via telephone, email, and remote access.Overseeing remote monitoring escalation ticketsResearch and identify solutions to complex software and hardware issues.Provide in depth understanding of virtualised solutions, Cloud services such as Azure, Microsoft 365, Networking and firewalls.Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA events.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Ensuring customer processes and documentation are kept up to date.Mentor and provide guidance to other team membersStay current with emerging technologies and industry best practices to continually improve the IT environments. Minimum RequirementsA minimum of 5 years experience in an IT Service environmentHigh level of technical experience gained in a hands-on-roleExcellent verbal & written EnglishRobust influencing and interpersonal skills with the ability to communicate at all levelsAbility to prioritise and handle multiple assignments at any given timeBe flexible and able to commit the time required to get the job done in line with https://www.executiveplacements.com/Jobs/L/L3-Engineer-1275678-Job-Search-03-26-2026-10-09-03-AM.asp?sid=gumtree

19d

Executive Placements

Bo-Kaap

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Have you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have the perfect opportunity.We are looking for enthusiastic individuals to join our dynamic and expanding Technical IT Services Division. You’ll become part of our new Cape Town based Technical Support Team, working with Service Desk engineers and consultants, supporting our customers, providing a first-class service, gaining vital knowledge, skills, and experience along the way.Responsibilities:The extent of your duties will include but are not limited to:Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Take ownership of customer issues to resolution providing technical support via telephone, email, and remote access.Provide in depth troubleshooting and resolution for hardware, software and network problems.Manage user accounts, Active Directory configuration and maintenance of IT systems and applications.Provide in depth understanding of products such as Intune, SharePoint and Microsoft 365Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA eventsFollow up with clients to ensure their IT systems are fully functional after troubleshootingEnsuring customer processes and documentation are kept up to dateExperience / skills required: Proven experience as a 1st or 2nd line engineer or similar roleExperience working in an IT support environment on a service deskExcellent verbal & written EnglishRobust influencing and interpersonal skills with the ability to communicate at all levelsAbility to prioritise and handle multiple activities at any given timeHighly organised with excellent time management skills and attention to detailDesire to learn new products and technologiesCan-do attitudeIn depth knowledge of Microsoft Desktop Operating SystemsMicrosoft 365 / SharePoint / Intune Administration experienceServer Administrative Tools (Active Directory, Group Policy)Firewalls & SwitchesNetwork DevicesNetworking & VPN SystemsVirtualisation Technologies (VMWare / HyperV)Beneficial experience / skills: Microsoft Azure (Entra ID, Azure Virtual Desktop)Veeam BackupRemote Desktop TechnologiesMAC Operating SystemsThe following certifications would be beneficial:A diploma or degree in Information Technology, C https://www.executiveplacements.com/Jobs/A/2nd-Line-Suppoort-Engineer-1265418-Job-Search-02-24-2026-03-00-29-AM.asp?sid=gumtree

2mo

Executive Placements

Bo-Kaap

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"sevens tickets" in Western Cape

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Results for sevens tickets in "sevens tickets" in Western Cape in Western Cape