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Duties: Provide first and second-line technical support to all departments and staff.Install, configure, and maintain hardware including PCs, printers, servers, and network equipment.Manage and monitor the hotels network infrastructure, including Wi-Fi, LAN, and VLAN environments.Support and maintain the Property Management System (PMS), POS systems, and all hotel-specific software.Perform regular system backups, updates, and security patching.Manage user accounts, access controls, and Active Directory/domain administration.Liaise with software vendors and third-party IT service providers.Maintain an IT asset register and ensure all equipment is properly documented.Ensure cybersecurity best practices are followed, including firewall management and staff awareness.Support audio-visual equipment in meeting rooms, event spaces, and public areas.Respond to IT-related guest requests (e.g., connectivity issues) with urgency and professionalism.Maintain IT documentation, user manuals, and standard operating procedures Requirements: National Diploma or Degree in Information Technology or Computer Science.Microsoft Certified (MCP, MCSA, or equivalent) advantageous.Minimum 23 years IT support experience; hotel or hospitality environment preferred.Experience with Opera PMS or equivalent hotel systems advantageous.Networking certifications (CompTIA Network+, CCNA) advantageous.Demonstrated experience serving an international, high-net-worth, and culturally diverse clientele, with a refined understanding of the nuanced expectations, sensitivities, and preferences of discerning global travellers.Prior experience within an ultra-luxury property is strongly preferred, with a thorough understanding of the intimate, detail-obsessed, and hyper-personalised service culture that defines a 102-key operation where every guest interaction carries the full weight of the brand and no request is too small to matter.Strong technical troubleshooting and problem-solving skills.Knowledge of Windows Server, networking protocols, and cybersecurity principles.Service-oriented, with a professional and patient approach.Ability to communicate technical information to non-technical users.Discreet and trustworthy when handling confidential data.Available to respond to after-hours IT emergencies when required. https://www.executiveplacements.com/Jobs/I/IT-Support-Engineer-1279587-Job-Search-04-10-2026-04-04-52-AM.asp?sid=gumtree

Executive Placements

Sea Point & Three Anchor Bay

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La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is To give our Guests a complete experience and a perfect stay.MAIN DUTIES & RESPONSIBILITIESDeal with Guest queries (via phone, email and in person) and arrange assistance as necessaryProvide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & StellenboschPrepare for Guests’ arrival a day before the time, making note of any special requestsMonitoring our booking system, Opera and manage the Guest profiles and relay any information to other departmentsDeliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately)Managing reservations for restaurant, tours and transfersAnswer and screen all incoming switchboard calls and deal with individual requests, messages and queries from GuestsLiaise regularly with agents on Guest experience on propertyMaintain communication with all other hotel departmentsAssist with ad hoc duties as requested by colleagues and ManagementDaily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providersPrepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc.Live and breathe the companys Vision, Purpose and Values statement.REQUIREMENTS & QUALIFICATIONSMust have at least 2 years’ experience in a 5* Hotel environment.Must have at least 2 years’ experience in a Front Desk role.Degree or Diploma in Hospitality Management.Knowledge of Property Management system Opera at Operator Level.Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.Demonstrate excellent written and verbal communication skills.Proven job reliability, diligence, dedication and attention to detail.Ability to multitask with excellent time-management.Ability to work under pressure with strong admin skills.Ability to take initiative and make judgement calls.Ability to take the initiative and be a leader.Must be flexible and willing to work shifts.It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--La-Residence-1203080-Job-Search-07-15-2025-02-00-16-AM.asp?sid=gumtree

9mo