Call centre manager jobs in Western Cape | Gumtree Classifieds in Western Cape

Clear All

Suggested

Cape Ads

Results for call centre manager jobs in "call centre manager jobs" in Western Cape in Western Cape

Debt Collection Call Centre / Branch Manager

Save

Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree

11h

Job Placements

Bo-Kaap

Save

Tele-Sales Marketing & Sales Representative (Cape Town)Company OverviewCape Town–based point-of-sale logistics company that believes business should be more than just profit — it should contribute to the greater good.We’re committed to innovation, integrity, and positive impact.Through our social investment initiatives, we’ve supported 1,500+ unemployed individuals with life skills, work readiness, career guidance, and access to job opportunities.If you want community, impact and business success to go hand-in-hand, you’ll feel at home with us.Role Overview:We’re hiring a Tele-Sales Marketing & Sales Representative to grow our client base through proactive, phone-based outreach.You will report to the National Head of Sales and play a key role in engaging decision-makers and setting appointments for the Managing Director to present our logistics solutions.Key ResponsibilitiesOutbound tele-sales: Daily calls to prospects in warehousing, logistics, and retail supply chain sectors.Appointment setting: Secure meetings (often with Managing Directors) for the MD.Pipeline management: Log calls, track follow-ups, and maintain an accurate CRM pipeline.Reporting: Provide weekly activity and performance updates to the National Head of Sales.Ethical engagement: Conduct all interactions with integrity and a relationship-first mindset.Qualifications & SkillsProven tele-sales experience (inside sales, call centre, or B2B phone-based).Industry exposure to warehousing, logistics, or retail supply chains is a strong advantage.Excellent phone communication and confident objection handling.Strong relationship-building and fast rapport skills.Friendly, bubbly,target-driven, resilient, and self-managed.Advantageous: 1-3 Years of telesales experienceCompensation & BenefitsBasic salary: R10,000 – R12,000 per month.Commission: Payable only on signed new clients and new business wins (executed agreements).Note: No commission on leads, meetings, or proposals.Growth: Clear advancement opportunities as the sales team and portfolio expand.Leadership access: Work closely with the National Head of Sales and gain exposure to executive-level engagements.Values-driven culture: Integrity, purpose, collaboration, and measurable community impact.How to Apply: Send your CV and a brief cover letter to executivepa@agl-unl.co.za.Tell us about your tele-sales experience, any industry exposure, and why a purpose-driven sales role excites you.

Bellville

Save

Job Title: Talent Acquisition Specialist – BPO (Financial Services)Location: Sea Point, Cape TownDepartment: Human Resources / People OperationsEmployment Type: Full-TimeSalary: R15,000 per monthAbout the Company:Cloudhub Networks (Pty) Ltd. is a leading BPO provider in the financial services sector, supporting global clients with innovative solutions. We are committed to attracting top talent, building strong teams, and creating an engaging, high-performance culture that drives business success.Position Overview:We are seeking a Talent Acquisition Specialist with experience in the BPO and financial services industry to manage end-to-end recruitment. The ideal candidate will source, attract, and hire high-caliber talent while ensuring an excellent candidate experience and partnering closely with operations and client-facing teams.Key Responsibilities:Manage full-cycle recruitment for BPO operations, including financial services roles, call center agents, and corporate support functions.Source, screen, and interview candidates using a variety of methods, including job boards, social media, referrals, and networking.Build and maintain talent pipelines for current and future hiring needs.Collaborate with hiring managers and operations teams to understand role requirements and recruitment priorities.Coordinate candidate assessments, interviews, and offer processes.Ensure compliance with labor laws, internal HR policies, and client contractual requirements.Maintain recruitment metrics and reports to track hiring efficiency and quality.Promote the company’s employer brand and enhance candidate experience across all touchpoints.Required Skills and Qualifications:Bachelor’s degree in Human Resources, Business Administration, or related field preferred.Minimum 3–5 years of recruitment experience, preferably in a BPO or financial services environment.Strong knowledge of recruitment best practices, sourcing strategies, and selection techniques.Proficiency with applicant tracking systems (ATS) and HR software.Excellent communication, negotiation, and interpersonal skills.Ability to manage multiple roles and priorities in a fast-paced environment.Preferred Qualifications:Experience recruiting for both operational and corporate financial services roles.Understanding of BPO operations and client service expectations.Knowledge of South African labor laws and HR compliance standards.Exposure to employer branding and recruitment marketing initiatives.Why Join Us:W https://www.executiveplacements.com/Jobs/T/Talent-Acquisition-Specialist-1256481-Job-Search-01-28-2026-01-00-15-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap

Manager of Sports & Leisure Centre at Fancourt

Save

Fancourt, South Africas premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now accepting applications for a Manager of our Sports & Leisure Centre at Fancourt someone who has drive and passion for the industry, with the ability to work under pressure and stay calm in difficult situations. We consider the following as essential: Qualifications & Experience: Grade 12 or equivalent;A Sports / Club Management Diploma will be an added advantage;A valid drivers license will be an added advantage;A minimum of 3 years experience working in a 5-star hotel & resort gym / sports / golf club environment at a supervisor or manager level;Understanding of childrens activities, golf, cycling, hiking, tennis, and various other sporting codes on offer at Fancourt;General knowledge of local authority and government regulations pertaining to employee and public health and safety;MS Office (Excel, Word, Outlook, PowerPoint) skills and experience on ERP systems.Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time): Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation;Participate in the planning, and ensure successful preparation and rollout of exiting, appropriate, and balanced season / festive activities;Ensure marketing & communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure centre activities / offerings;Research and implement latest trends relevant to the leisure offering on the resort incorporate appropriate information into the leisure offering to ensure the leisure centre and golf academy are meeting and exceeding guest and member expectations;Ensure that all facilities are maintained to set legal and industry standards;Co-ordinate daily Sports & Leisure, and Kids Club operations;Maximize profitability and efficiencies of the sports & leisure department and making sure it tracks against the targets and budgets;Recruit, train and develop staff;General staff management and performance management;General administrative duties including stock takes and ordering of stock for the department and pool & pool loungersEnsure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor repor https://www.executiveplacements.com/Jobs/M/Manager-of-Sports--Leisure-Centre-at-Fancourt-1195373-Job-Search-06-18-2025-04-25-00-AM.asp?sid=gumtree

8mo

Executive Placements

George

Save

ENVIRONMENT:A leading Cloud Solutions company is on the hunt for a versatile and motivated Field Services Engineer to join their dynamic Field Services team. This role is ideal for a candidate with a strong background in unified communications, contact center technologies, and network engineering, who is passionate about solution deployment, integration, and automation. The Field Services Engineer will be responsible for the end-to-end delivery of their solutions, from planning and design to deployment, integration, and support. This includes on-site and remote installation, configuration, and troubleshooting of hardware and software, as well as the development of automated workflows and AI-driven solutions. DUTIES:Plan, design, and deploy unified communication and contact centre solutions for clients, including site surveys, needs analysis, call flow creation, and ensuring projects are delivered on time, within scope, and on budget.Install, configure, and test VoIP systems, contact centre platforms, associated hardware and software (both remotely and on-site), and perform project-related installations, moves, additions, and changes (IMACs).Design, configure, and support customer integrations with CRM systems, APIs, transcription tools, and virtual assistants. Develop and maintain workflows for process automation (e.g., using nn) and assist in the deployment of virtual assistants (e.g., using Flowise).Perform system administration tasks, including server cluster administration, system backups, and performance monitoring.Conduct proof-of-concept and pilot deployments to demonstrate solution value to customers.Provide expert troubleshooting and support for networks, servers, and telecommunications applications, acting as a point of escalation for the support desk.Create and maintain clear, comprehensive, and up-to-date documentation for all solutions, systems, and processes, including network diagrams, configuration guides, site documentation, and knowledge base articles.Define, map, and document installation processes and configuration items. Adhere to all company policies and procedures, including change management processes (preparing change requests and reporting on outcomes).Ensure all required site documentation is updated, signed off, uploaded, and handed over to the Support team.Actively knowledge-share with colleagues and provide training to end-users to ensure successful technology adoption.Interact closely with the project management team.Provide input for project scoping and planning. Provide frequent feedback to Project Managers (PM) on the status of installation activities (during the project cycle and on-site installation).Highlight any delays and issues with installation activities and identify any risks that may impact successful deployment.Include PM on correspondence with custome https://www.executiveplacements.com/Jobs/F/Field-Service-Engineer-1254586-Job-Search-01-22-2026-02-00-19-AM.asp?sid=gumtree

16d

Executive Placements

Bo-Kaap

Commercial and Industrial Property brokers

Save

A leading Property Group is growing its footprint and is looking for driven individuals to join their team as Commercial and Industrial Property Brokers. Interviews for this position will happen in January with our client - we encourage candidates to apply now for shortlisting purposes.Areas required:Commercial: Cape Town - City Centre and surrounds Commercial: Century CityIndustrial: Beaconvale, Parow, Airport Industria, BlackheathRequirements:As a Commercial and Industrial property Broker, you will be responsible for engaging with property owners, business owners, tenants, landlords, buyers, and sellers to understand assist with their Commercial and Industrial property requirements.You will need to consistently dedicate your efforts to your assigned area(s) and develop expertise in client requirements and available properties within a specific geographic location.Managing and growing your client database will be a key aspect of the role.Additionally, you will be expected to generate leads and inquiries using the companys marketing platforms, which include canvassing, cold calling, and maintaining your own database of inquiries and listings.You will schedule appointments with clients to view the properties which they are interested in.Responsibilities:Facilitating sales and leasing transactions for a diverse range of properties, encompassing offices, warehouses, factories, commercial land, investment properties, and new commercial and industrial properties.Actively seeking out new corporate tenants and buyers through targeted marketing , cold calling and telesales .Contact landlords regularly to enquire on vacancies available now or becoming vacant in the near future.Adding property listings to our various marketing channels to enhance visibility and reach.Skillfully matching tenants and buyers with suitable leasing vacancies /properties for sale based on their requirements.Establishing and nurturing networks within the real estate community to foster valuable connections.Expertly negotiating lease and sales agreements to ensure mutually beneficial outcomes for all parties involved.Ideal Candidate:At least two years of experience as a Commercial or Industrial Property BrokerOr experience in the following industriesCar salesmanInsurance brokersSales executives B2BReliable transport, laptop, and modern smartphone with a good cameraSelf motivated / Driven individualAble to cold canvass with easeWell presentedRemunerationBasic plus a sliding scale commission from 50% to 65%.Earn https://www.executiveplacements.com/Jobs/C/Commercial-and-Industrial-Property-brokers-1258151-Job-Search-02-02-2026-05-00-16-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap

Save

Emerald Life Proprietary Limited is a licensed Micro Insurer specialising in Funeral Insurance. Emerald Life Proprietary Limited is a wholly owned subsidiary of Clientèle Limited. We seek to recruit two energetic, positive and self-motivated individuals to join our Customer Care Department in the capacity of a Customer Care Consultants. The incumbents will be situated at our Head Office in Bellville and will work Mondays to Fridays 08h00am to 16h30pm. Summary: Key duties and Responsibilities · Inbound Calls: o Assist and verify clients with queries relating to their funeral insurance policies. o Assist clients with product information. o Answer and assist with overflow Inbound calls, and when needed, transfer call to applicable department. o Assist with advisor queries. · Outbound Calls: o Confirmation of funeral insurance policies. o Verification of client information. o Ad hoc outbound campaigns. · General Administration: o Audit of application forms that have been successfully captured. o Drafting of emails to communicate with clients and 3rd parties. · Record Keeping: o Keeping record of all In-and Outbound calls and the outcome of each call. Qualifications and Experience · Grade 12 or similar qualification is essential. · Excellent written and verbal communication skills in Afrikaans and English is required (must be fluent in Afrikaans). · Additional languages will be advantageous. · Previous Customer Care experience in a Call Centre and Funeral Insurance knowledge will be preferred. · Experience with MS Office, especially Excel, Word and Outlook are required.Skills and Attributes · Ensure that clients are addressed in a professional, helpful, and friendly manner. o Effective listening skills, patience, and empathy. · Good time management and attention to detail. · Be self-motivated, work independently and as part of a team. · Adhere to deadlines and be able to work under pressure. Should you meet the requirements and are interested in the position offered, please apply with your updated CV, cover letter, contactable references and salary expectation by no later than close of business on Tuesday, 10 February 2026 to recruitment@emeraldlife.co.za. Emerald Life is an equal opportunity employer. Suitably qualified candidates from designated groups are encouraged to apply. However, all qualified applicants will be considered. In compliance with the Protection of Personal Information Act (POPIA), we would like to inform you that personal information provided by applicants will be used solely for the purpose of recruitment and selection processes within Emerald Life Proprietary Limited. By submitting your application, you consent to the collection and processing of your personal information by Emerald Life Proprietary Limited.

Bellville

Operations Support Specialist (CMoS) - Hybrid

Save

Our client is searching for an Operations Support Specialist (CMoS) to join their team. Location: Open to candidates in Cape Town or PretoriaJob Purpose:To work as part of a team, to manage and resolve client queries and support requirements related to the companys services. To implement, monitor and maintain the operation of products and services for corporate clientsRole Responsibilities:The main responsibility is to provide first-line support by attending to service requests via phone, email, onsite or remotely and attempting to provide first-line resolution.Being the liaison between the client and the Product Owner.Support the Product Owner by ensuring that operations are both efficient and effective.Manage job calendars and flows to ensure timely completion. Monitor results to ensure processes complete as expected.Monitoring of transactions not handled by the system (service tray) and communicating on potential issues timeously.Perform Production monitoring and provide performance reports.Perform Daily sanity checks and ensure collections happen as scheduled.Communicate any unexpected operational malfunctions to the relevant stakeholders.Create and manage user manuals, functional descriptions and existing documents and procedures.Contribute to business meetings and report well in advance, to all stakeholders, on the expected collection strategies and on issue status.Assist on various projects and tasks as assigned by the management team and meet all deadlines associated with project work.Assist with the setup and testing of new clients on the system.Understand Service Level Agreements and ensure adherence to it.Participate in Incident Action Centre calls.Acknowledge operational problems/requests within the defined SLAs.Identify, record & communicate problems/issues for further investigation.Investigation and diagnosis of all Incidents and service requests, with escalation to the Incident Manager where required.Verify resolution with end-users and complete/close assigned Incidents.Support other business areas and external teams.Prioritising tasks to ensure the most critical issues are resolved first, andOrganise users for sign-off testing after a Production implementationEssential Skills:Understanding and experience of ITIL or similar principlesAt least 2 years of suitable recent experience in a similar roleStrong administration skillsStrong command of the English language (both spoken and written)The successful candidate may be required to interact with multiple corporate clientsPreferred Requirements:Diploma in Business Administration or similar qualificationKno https://www.executiveplacements.com/Jobs/O/Operations-Support-Specialist-CMoS-Hybrid-1203458-Job-Search-07-16-2025-02-00-17-AM.asp?sid=gumtree

7mo

Executive Placements

Bo-Kaap

Save this search and get notified

when new items are posted!

"call centre manager jobs" in Western Cape

call centre manager jobs in Western Cape (32 results)

Results for call centre manager jobs in "call centre manager jobs" in Western Cape in Western Cape