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Results for call centre manager jobs in "call centre manager jobs" in South Africa in South Africa
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Location: La MercyIndustry: Manufacturing & Engineering | IoT & Telematics | Renewable Energy | DistributionThe Call Centre Manager will be responsible for leading and managing a technical sales call centre, ensuring optimal team performance, sales growth, and exceptional customer engagement. The role requires a strong technical background combined with proven leadership ability to drive results across specialised engineering and technology-based solutions.Key Responsibilities:Manage and lead a technical sales call centre team to achieve sales and performance targetsProvide strong leadership, coaching, and mentorship to team membersMonitor call centre KPIs, sales metrics, and service levelsDevelop and implement strategies to improve sales performance and customer experienceWork closely with technical and operations teams to ensure accurate product knowledge and solutionsEnsure compliance with company policies, processes, and quality standardsPrepare and present regular performance and sales reports to senior managementMinimum Requirements:Minimum of 3 years’ experience in a call centre managerial or supervisory roleProven leadership and people management skillsExcellent technical background, preferably within manufacturing, engineering, IoT, telematics, renewable energy, or distribution environmentsStrong sales acumen with experience managing technical sales teamsExcellent communication, problem-solving, and decision-making skillsAbi
https://www.jobplacements.com/Jobs/C/Call-Centre-Manager-1258829-Job-Search-02-04-2026-01-00-15-AM.asp?sid=gumtree
3d
Job Placements
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Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
1d
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Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.Requirements:Grade 12 (Matric)Previous call centre experience (essential)Fluency in additional South African languages (advantageous)Ability to work effectively under pressureKnowledge of the Consumer Protection Act (advantageous)Knowledge of the South African Automotive Industry Code of Conduct (advantageous)Strong computer literacyProven call centre experienceProficiency in English and at least one additional South African languageExcellent interpersonal and communication skillsGood health and the ability to manage high-volume workloadsDuties and Responsibilities:Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.Update and maintain the complaints management system.Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.Liaise effectively with internal staff across all levels.
https://www.jobplacements.com/Jobs/I/Information-Liaison-Officer-1239605-Job-Search-02-05-2026-00-00-00-AM.asp?sid=gumtree
2d
Job Placements
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Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Pretoria EastRequirements:Grade 12 (Matric)Previous call centre experience (essential)Fluency in additional South African languages (advantageous)Ability to work effectively under pressureKnowledge of the Consumer Protection Act (advantageous)Knowledge of the South African Automotive Industry Code of Conduct (advantageous)Strong computer literacyProven call centre experienceProficiency in English and at least one additional South African languageExcellent interpersonal and communication skillsGood health and the ability to manage high-volume workloadsDuties and Responsibilities:Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.Update and maintain the complaints management system.Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.Liaise effectively with internal staff across all levels.
https://www.jobplacements.com/Jobs/C/Client-Information-Liaison-Officer-1259504-Job-Search-02-05-2026-04-24-48-AM.asp?sid=gumtree
2d
Job Placements
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This role involves actively searching for new business opportunities and managing a healthy sales pipeline to ensure continuous revenue generation and member growth. MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION BUSINESS OPERATIONSProspecting:Identify and engage potential clients through various methods including cold calling, email campaigns, and networking. Client demonstrations:Conduct effective presentations of the companys products or services to prospective clients. Sales negotiations:Employ strong negotiation tactics to close deals and achieve favourable terms. Pipeline and database management:Maintain a dynamic list of prospects and manage the sales pipeline effectively to ensure consistent sales opportunities.Developing and maintaining a credible, high-quality list of potential clients/leads. Market analysis:Keep abreast of industry trends and competitor activities to identify potential new markets and opportunities. Reporting:Prepare detailed reports on sales activities, performance, and strategies for continuous improvement. STAKEHOLDER RELATIONSHIP MANAGEMENTExternalDevelop a Stakeholder engagement plan for the Institute in collaboration with TS department Manage relationships with department external service providers and ensuring stakeholders derive value from association and engagements with THE COMPANYManage contracts in conjunction with the Legal department of all external services providersEnsure compliance of Service Level Agreement by the service providerManage relationship with the Institutes external service providersInternalMaintain relations with all members of the management team and staffMaintain relations with other departments within the organization RISK MANAGEMENTAdhere to the Institutes legal and ethical requirements, policies, processes and proceduresSupport departmental auditsManage the risks associated with the services rendered by external providers Educational Requirements:Sales or Business qualification from credible institutionhttps://www.jobplacements.com/Jobs/S/Sales-Hunter-1259344-Job-Search-2-5-2026-3-49-25-AM.asp?sid=gumtree
2d
Job Placements
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Key ResponsibilitiesManage tenant accounts receivable and ensure timely rent and arrears collectionMaintain accurate records and perform tenant account reconciliations in ExcelSend letters of demand and follow up with second notices for overdue accountsCollaborate with the legal department and debt collection agencies for accounts requiring attorney handoverArrange payment plans with tenants under management approvalPrepare monthly arrears reports and provide updates to the Group Financial ManagerEnsure deadlines are met and report regularly on collection progressRequirementsProven experience in debt collection, credit control, or accounts receivable managementPrevious exposure to MRI Property Central (MDA) preferred; other property management systems consideredStrong Excel and reconciliation skillsExcellent communication skills, able to contact tenants via phone and emailOwn transport for site visits across multiple retail property locationsHighly organised with time management skills to meet reporting deadlinesAdditional InformationPortfolio size: R68 million debtors book / 240,000m² Gross Lettable AreaOffice hours: Monday to Friday, 08:00 17:00Property type: Retail shopping centresImmediate start availableCall to ActionIf you are an experienced Debt Collector or Credit Controller with property management experience, apply now to take ownership of a large tenant accounts portfolio and make a measurable impact on the financial performance of a reputable property management company.
https://www.jobplacements.com/Jobs/D/Debt-Collector-Credit-Controller-1251092-Job-Search-02-05-2026-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
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The position will suit a self-starter with an outgoing personality and mature attitude who can communicate confidently at all levels. The ideal candidate must currently be active in the corporate industry. We offer industry leading company benefits, a competitive basic salary, and large commission earning potential. Job Description:Identify opportunities and generate sales in the corporate sector (SMME and Large commercial customers).Strong cold-calling capabilities and perseverance to continuously fill a pipeline.Maximise sales opportunities:Achieve monthly, quarterly, and annual installation and revenue targets.New Business focussed, identify and prospect new customers and markets.Work with other sales channels within company (dealer, broker, and fitment centre) to maximise sales opportunities.Maintain, manage, and grow penetration into an existing customer database.Provide excellent service and support to both existing and prospective customers.Manage and action leads received from internal and external partners within timeframes determined by management.Maintain Industry, Product, and technical knowledge as determined by management which is measured through regular assessments.Presentations to all levels including senior/executive management.Accomplish expected activity levels determined by management.All administrative functions required of the role, including preparation and submission of quotations and reporting to management. Minimum Requirements:At least 5 years sales experience in the Corporate/Business/Automotive markets.Completion of recognized formal sales training courses or relevant experience.Computer literate: MS-Office Suite.Excellent presentation and negotiation skills.Excellent communication, organizational and time management skills.Customer and service orientated.Proven track record of sales target achievement.Self-motivated, solution driven and passionate about sales.Valid Drivers License.
https://www.jobplacements.com/Jobs/B/Business-Sales-Consultant--Rustenburg-1200224-Job-Search-7-4-2025-5-07-30-AM.asp?sid=gumtree
7mo
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Job PurposeTo generate new business and grow company sales through outbound telephone-based cold calling, client follow-ups, and relationship building.Key ResponsibilitiesConduct outbound cold calls to potential and existing clientsPromote company products and services telephonicallyGenerate and qualify sales leadsConvert leads into confirmed salesMaintain and update client information on the systemFollow up on quotations and customer enquiriesAchieve and exceed monthly sales targetsBuild and maintain strong customer relationshipsProvide feedback to management on market trends and customer needsMaintain professional telephone etiquette at all timesMinimum RequirementsGrade 12 (Matric)Previous internal sales / call centre experience advantageousStrong communication and negotiation skillsConfident, target-driven and self-motivatedAbility to work under pressure and meet deadlinesComputer literacy (MS Office)Key CompetenciesExcellent verbal communicationPersuasive and results-drivenProfessional attitudeTime management skillsCustomer-focused mindset
https://www.jobplacements.com/Jobs/I/Internal-Sales-Consultant-Telephone-Based-Cold-Cal-1257231-Job-Search-01-29-2026-10-15-54-AM.asp?sid=gumtree
9d
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Were seeking a Customer Data Clerk who has experience in maintaining accurate customer information, managing high volumes of daily tickets, and supporting operations through effective customer communication and data processing. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesUpdate and maintain customer details across multiple platformsContact customers telephonically to verify and confirm informationReactivate and delete customer profiles as requiredProcess and issue daily tickets (700 per day)Manage email correspondence with customers and operations controllersFollow up on deliveries not received and missing itemsLiaise with customers and controllers to resolve delivery-related issuesLog, investigate, and follow up on incident reports and creditsProcess credits accurately and update credit sheetsAnswer incoming calls from the customer centreHandle customer queries relating to profiles, deliveries, and creditsSkills, Experience & RequirementsMust have matricPrevious experience in a customer service, data capturing, or administrative roleStrong attention to detail with high levels of accuracyAbility to manage high volumes of work under pressureExcellent verbal and written communication skillsStrong problem-solving and follow-up skillshttps://www.jobplacements.com/Jobs/T/Temporary-Customer-Data-Clerk-1258161-Job-Search-02-02-2026-05-00-18-AM.asp?sid=gumtree
5d
Job Placements
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