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2022

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Bramley

Results for the books of the bible in "the books of the bible" in South Africa in South Africa

Billing Specialist & Customer Service Retention Ma

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Key ResponsibilitiesDepartment Design & LeadershipPartner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development.Design scalable workflows for billing, retention, missed collections, and client escalation handling.Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.Billing & Debit Order ManagementArchitect and manage end-to-end debit order processes, including collections, retries, reversals, and reporting.Liaise with debit order service providers and ensure technical and financial alignment.Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.Oversee missed debit resolution and develop proactive collection strategies.Track and escalate premium-related issues to ensure policy integrity and compliance.Customer Service & RetentionHandle and resolve customer queries related to claims, billing issues, missed payments, and cancellations.Build and train a customer support team capable of managing inbound and outbound retention workflows.Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.Ensure a seamless claims experience by coordinating with underwriters and policy administrators.Compliance & Process ExcellenceDocument all billing, retention, and support processes for internal use and audit compliance.Ensure strict POPIA compliance in all customer communications and data handling.Contribute to onboarding new insurance products/books, ensuring systems and service readiness.â?? RequirementsExperience & Skills:3+ years in billing, finance operations, customer service, or insurance administration.Proven ability to manage and improve debit order collection systems.Demonstrated experience in building or scaling a support or finance function.Proficiency in using CRM and ticketing systems (e.g., Salesforce, Zoho, Freshdesk).Strong analytical, process-mapping, and reconciliation skills.Excellent communication, leadership, and negotiation skills.Bonus if you have:Insurance, claims, or financial services background.Project management experience.Experience with tools like Debi Check, Netcash, Sage, or Xero.ð??? What We OfferCompetitive market salary + performance incentives.Flexible working model (remote/hybrid).Hig https://www.executiveplacements.com/Jobs/B/Billing-Specialist--Customer-Service-Retention-Ma-1200072-Job-Search-07-03-2025-10-06-35-AM.asp?sid=gumtree

8mo

Executive Placements

Greyville

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You will be responsible for managing all front-of-house operations while providing comprehensive administrative and clinical support to the medical team. The role involves patient interaction, appointment coordination, document management, and billing processes. Accuracy, confidentiality, and attention to detail are essential, as the role supports both consulting and theatre-related activities.Key ResponsibilitiesManage the front office in a professional and courteous mannerMaintain a neat, organised, and welcoming reception areaHandle all incoming calls, bookings, and patient inquiriesManage appointment scheduling for multiple practitioners, including joint bookingsEnsure all reports and doctors correspondence are received prior to consultationsLoad patient notes onto doctors devices ahead of appointmentsTake patient measurements to calculate BMI for specific consultationsLiaise with external medical offices regarding bookings and informationProcess payments and issue receipts following consultationsSchedule follow-up and post-operative appointments in advanceCreate, update, and maintain accurate patient files on internal systemsPrepare consultation notes and supporting documentation for practitionersPerform filing, scanning, and uploading of all patient documentationManage incoming email correspondence and typed communicationsAssist practitioners during in-room clinical procedures when requiredPrepare daily consulting schedules and manage theatre-related logisticsSupport practice management functions when required, including invoicing and bookingsManage office supplies, billing updates, and general front office administrationKey AttributesHighly organised with strong attention to detailProfessional, well-presented, and patient-focusedAble to work under pressure in a confidential environmentStrong communication and interpersonal skillsReliable and adaptable with a proactive approachRequirementsPrevious experience in a medical or professional front office environmentStrong administrative and reception experienceProficiency in computer systems and patient management platformsAbility to handle sensitive information with discretionGood written and verbal communication skillsRemunerationR10 000 - R15 000 (Dependent on experience)***Only shortlisted candidates will be contacted*** https://www.jobplacements.com/Jobs/M/Medical-Reception-1269847-Job-Search-03-09-2026-04-15-11-AM.asp?sid=gumtree

19h