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Intermediate Field Services Technician (Telecommun

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Purpose of the roleA Field Service Engineer in the IT (Information Technology) industry is a professional responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role of an IT Field Service Engineer requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to provide top-notch IT support to clients or end-users.Key ResponsibilitiesHardware and Software Installation Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices.Install and update software applications and operating systems.Troubleshooting and SupportDiagnose and resolve hardware and software issues.Identify and address technical problems that customers or end-users encounter and provide solutions.Provide technical support to customers on-site.Respond to service requests, answer technical questions, and assist users in resolving IT-related problemsNetwork Support Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimize network performance.Documentation Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).Maintain accurate documentation with regards to site and network credentials.Collaboration Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes.Emergency Response Be available for emergency calls and be prepared to respond quickly to critical system failures or network outages.Testing and QCPerform testing and quality assurance checks on IT systems to ensure they meet performance and security standards.Replace faulty hardware components and ensure that they are properly configured and integrated into the IT environment.Travel Depending on the scope of the role, IT Field Service Engineers may need to travel frequently to customer sites or branch offices.QualificationsMinimum Grade 12 QualificationDiploma, Bachelors Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageousDrivers LicenseExperience2-5 years’ experience in the office automation industry2–5+ years of hands-on experience in IT suppo https://www.executiveplacements.com/Jobs/I/Intermediate-Field-Services-Technician-Telecommuni-1254504-Job-Search-01-22-2026-02-00-16-AM.asp?sid=gumtree

Executive Placements

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Scope of InfrastructureNetwork / TelecommunicationsCabling, switches, optimizers, routers, firewalls, proxies, gateways, WAN, WiFi, video-conferencing systems, UPS, air conditioning, generators, IoTSystemsServers (Windows/Linux or iSeries), storage, data backup means, local applicationsEnd UsersPCs, thin clients, smartphones/tablets, printers, satellite phones, scanner guns, headsetsThe role forms part of the BUILD and/or RUN teams within the MIS department.The geographical scope of work aligns with the reporting lines.JOB FUNCTIONSAct as primary escalation point for ITSM ticketing, troubleshooting complex technical issues, log analysis, reporting, and monitoring for users within scopeDesign, deploy, and maintain scalable and secure IT infrastructureEnsure high availability and performance through proactive monitoring, upgrades, and optimizationsOversee daily IT operations, manage incidents, and implement backup and disaster recovery solutionsDocument processes and ensure compliance with organizational standardsManage IT hardware resources and capacity planningManage IT infrastructure projects and major changes, including requirements gathering, implementation planning, specifications, tender processes, supplier selection, and user acceptance testingProvide technical guidance, mentor junior staff, and collaborate with cross-functional teams to align IT initiatives with business goalsAct as custodian of group norms and policies, ensuring use of approved business applications and MIS servicesManage IT infrastructure-related contracts and SLAs, including review, drafting, execution, and complianceMaintain and update documentation of procedures and configurationsEnsure IT infrastructure management complies with ISO, ITIL, and QHSE processesApply security policies, procedures, and baselinesConduct technology watch and anticipate new technologiesDELIVERABLESIT Hardware Resources ManagementHardware inventory, including IT contracts Frequency: Daily, Weekly, MonthlyInfrastructure ManagementSystem uptime and reliability metrics Frequency: MonthlyIncident resolution times within SLA Frequency: MonthlyUser Acceptance Testing (UAT) per project Frequency: One UAT per projectContribution to infrastructure action plan updates Frequency: MonthlyWeekly meetings with MIS Manager Frequency: WeeklyCapacity planning (telecommunications, hardware, and human resources) Frequency: QuarterlyKEY SKILLSStrong comm https://www.executiveplacements.com/Jobs/S/Senior-IT-Infrastructure-Engineer-1257162-Job-Search-01-29-2026-04-37-09-AM.asp?sid=gumtree

20h

Executive Placements

Germiston

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"telecommunication jobs" in South Africa

telecommunication jobs in South Africa (72 results)

Results for telecommunication jobs in "telecommunication jobs" in South Africa in South Africa