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Luxury Store Manager – Waterfront
World-class luxury retailer is seeking a Store Manager to join their team in Waterfront.Responsibility:2 years luxury retail management experience, managing a staff compliment of 4 or more.
Clear credit and criminal record – as per our client requirements
Responsibilities:
Attract, create and maintain loyal customers on every opportunity
Achieve excellence in retail operations effectiveness and efficiency
Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience
Maximize store revenue and operating results
Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts
Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers
Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty
Ensure the store comply with the company’s visual merchandising policy
Ensure the store is in compliance with the company’s policies and procedures
Manage staff to an appropriate performance and development plan.
Identify and appropriately manage issues of performance or misconduct
Work to identify talents within store
Identify store training and development needs and work with the training team to prioritize and fulfil these needs
Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company
Salary:
Basic + Commission
A commission is payable and is based on the personal and store turnover if targets are achieved.Consultant Name: Marlene Smith
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